Matfen Hall Hotel, Golf & Spa

14 of us stayed and had the most amazing time. Nothing was too much trouble from start to finish. Check in was welcoming and efficient with a glass of champagne. The place is gobsmacking, especially the Great Hall. Fires were lit. No expense has been spared on the interior. The room decor is modern yet classy. The bed and the sheets are incredible. A special thanks to the Golf club manager who put the Rugby on for us and found us seats for 14, such a friendly, helpful guy. We had a private dining room which was wonderfully decorated. Our server Steven was fantastic, attentive yet discreet. Made us feel special. The food was so delicious! Every course! Fin, the cocktail maker was so obliging and made great cocktails. Breakfast was faultless and again delicious! Getting 14 different orders correct and all served hot at the same time is no mean feat. Issac, our server did this perfectly! We will definitely be back. I honestly can’t say that there was not one negative regarding this place.

Stayed for one night with my partner as part of the Sunday Lunch & Stay offer. In short, the staff were very attentive, food on the whole was great and a nice range of drinks. We enjoyed the spa facilities and the gym is fantastic. We wish we lived closer to obtain a membership! The grounds and interior of the property is at an exceptionally high level. The interior of the CLOISTERS bar and restaurant is the nicest I’ve ever seen. I’m one lottery win away from replicating in my own house. Upon arrival, the reception staff were great and guided us to the Emerald restaurant. The Sunday lunch was very nice and all of the staff were very attentive. Negatives: The hotel room was immaculate but I do understand other guest concerns relating to the heat. The underfloor heating and radiator does create a warm temperature. We managed this with opening the windows and didn’t require the fan. I can imagine this might be a bit trickier in the summer months. I didn’t mention this to the staff, therefore cannot place any blame on them, but during the early hours of the morning there was a very loud drilling noise. This immediately waked me and my partner. Frustratingly it lasted about 5 hours and impacted my sleep. I managed to link it to the bathroom radiator which made hissing noises and general heating related sounds. It stopped on and off but would return for a whole hour from around 1am - 5am. I figured if I reported this the hotel would have offered an alternative room but with it being early AM I opted to manage through it. Again, no fault of Matfen as I didn’t make them aware of the noise but if this is read, I would recommend checking the heating systems within room 71. Other guests may not be as laid back as us! We ate one meal at the Keepers. I understand this is primarily a golf club / restaurant but sadly the food was a miss. I ordered a ‘wood fired’ pizza but you could tell it was frozen and tasted like any other supermarket pizza. At £12 though I guess it wasn’t the end of the world. I made the staff aware prior to booking that it was my partners birthday. The reception staff acknowledged this upon check-in. With this, I had expected a small token, a small card would have sufficed but sadly we received nothing. The staff brought up the birthday to me upon check-in which gave the impression they may have done something. We explained my partners birthday was the following day. We woke up to a letter under our door the morning of her birthday which I thought may have been a card but it was an invoice! A simple nice touch would have been appreciated. I wasn’t expecting a cake or anything fancy but a simple small note could have gone a long way! Positives: All of the staff were very attentive, in each area of the hotel we visited. The welcome drinks were a nice touch and the receptionist (forgive me I can’t remember his name) was great. He explained it was his fourth day but you wouldn’t have noticed. His colleague, a geordie younger wom

Sadly, we had to cancel a special holiday as I am now terminally ill and have limited mobility. So we wanted somewhere special, not too far from the Wirral and chose Matfen Hall. I informed the hotel of my disabilities and asked for an accessible room close to the pool. We were not told there were ground floor rooms, near the pool, (ours was a balcony room) We arrived about 1.30 to the coldest ‘ welcome’ of any of the hundreds of hotels we have stayed in. I hobbled in on my stick , as my husband parked up and on entrance ,several members of staff we huddled around and there was definitely a very bad vibe. Not one person said hello or welcome. I carried on to the next hall ( noticing a table full of plastic bottles of water!!!), and it was a beautiful hallway with very high ceilings but so cold. A nice man called Alan came and asked if we were checking in and offered a seat and welcome drink. Then a lady called Laura came and said” is it Mrs Parr?” Do you know your registration and can you sign here?” No smile, how are you or welcome. She told me our room wasn’t ready but she would let us know soon( it was about 1.30, so we were early), She didn’t offer to let us use the pool etc , which I would have done if offered. We moved to the bar which had a large fireplace but no fire lit and again was really cold so I asked the barman to light one, which he did but didn’t really get going. We asked a couple of times before getting our room about 3. It was a lovely, clean room but the heat was on low, so we quickly put it up. I went to swim but there was not one member of staff present to ask about treatments, changing rooms, towels or anything (on the two occasions I went there)extremely u. We went to Keepers for supper at 7 and despite a long wait( 3 small tables occupied), we had a tasty , well priced supper. Breakfast the next morning was like Faulty Towers gone wrong. Waited ages for our hot drinks and orders to be taken and then 2 requests for milk and orange juice before the next table gave us their spare milk.( there is no buffet). The drinks were cold by then so another wait to replace them. I ordered the ginger shot, muesli and full English. Another 15 mins and more people complaining and I got my muesli and yoghurt but quickly handed it back as there was a short black hair in it. Our cooked breakfasts finally came, followed by the ginger shot and juice.!!!! I sent my breakfast back as I had lost my appetite by then. I met Laura again who I think had come to help and told her how dreadful it was and she apologised. We went out and had coffee and croissants nearby. Supper was nice again in keepers and the staff were more efficient. I have to say this was the worst 5 star experience ever. We have stayed at The Burj Al Arab, mandarin Orientals, Taj Mumbai etc and never had an experience such as this. I spoke to the GM the second evening and he apologised and knocked our breakfast off the bill. We didn’t go to breakfast the second

We just left this magnificent and magical place this morning. The staff was exquisite… especially John at the reception. All the people who are working there were really kind , helpfull and went above and beyond to give us the best tips ever. Thank you for everything!

booked the dinner and spa experience the same day as was in then area and wanted a relaxing day before star gazing. the hotels amazing, staff were very friendly and polite.had dinner before the spa and both the service and food where great. moving to then spa and then experience nose dived. my partner was accosted in the changing room today an unsettled bill before we'd even got dressed. and after I had offered to pay during the day. I did explain this to the service manager who assured us things were put in place to make sure this doesn't happen again

We did 2 nights at Maften over Valentines weekend, hotel was very clean and staff friendly. Golf course is brilliant, spa was busy and small, not many spaces to relax and no where to get a drink. Food was good, breakfast was hard work with staff.