Hotel Pams

I was shocked when I knew the Trip.com charges were 80% higher than the actual hotel daily rates. I was asked to vacate by 11.00 as sub vendor of Trip. Com, Make my trip’s terms and condition with Palms hotel was like that. Whereas as my booking from Trip. Com was until 12.00 noon. Palm’s management didn’t even recognise the Trip. Com and informed me that they didn’t hear such name before. Now I regret that I used Trip. Com for my bookings

Good spacious room Room service is almost nil they have a super tight timing on the availability of food For example the breakfast stops by 9:30 And then on you cannot order any food at all

They given another stay, we booked and went to this room they take me to another place, it was bad experience

Hotel pams is ideally situated in the heart of the town. It is well maintained, the rooms were clean and bathrooms clean and well maintained. There is adequate parking. Food is decent.

Started with family. Perfect place. Nothing to complain. Good hospitality and prime location. Veg good was good and had good varieties. 24 hrs hot waters.

Location, food, amenities are all ok, except for want of tissue paper for the guests. Seniors, super seniors like me need supply of idlies for the dinner which was denied for both the days of my stay.

Our family comprising 12 adults stayed in the "Executive" category family room at Hotel PAMS, Mayiladuthurai for 3 daus durng last week of January 2024. PROs: (1) Four floors with wide range of rooms with an Elevator. (2) Located at heart of City - Just opposite to Bus stand (3) Smooth Check-in and Check-out formalities (4) Acceptance of all mode of Payments. (5) Provided with Towels and basic toiletries kits. (6) Bed linens were neat (7) 32 inch TV with DTH connection (8) Mini-fridge (We didn't use it) (9) Good lighting and Sufficient no. of Power sockets (10) Cwntralised AC with wall mount Controller (11) Ample car parking available within Hotel compound (12) Separate VEG and NON-VEG restaraunts with 40 seats (Not sure about Kitchens) (13) Food delivery through Room service is pretty decent. (14) Complimentary Breakfast. Limited Menu. (15) Few rooms got separate Bath room and Toilets. (16) Extra bed set-up comes with foldable steel cot and good quality Mattress. (17) English Newspaper to individual rooms (18) Good quality wooden furniture (19) Eletric Kettle. But no items for preparing Coffee or Tea. CONs (Areas of Improvement) (1) Floor corridors were very dark. Requires sufficient and Bright lighting. (2) Toilet and Bathroom requires good lighting. (3) Menu of Complimentary breakfast requires more variety on day-to-day basis. (4) Bathroom fittings require periodical inspection. (Water was continously leaking in Closet) (5) Quality (Taste aspect) of Complimentary Breakfast requires attention. (6) Door locks and latches were faulty and noisy. Requires attention. (7) Dental Kit is provided on demand. This can be given as part of basic toiletries kit. (9) Food items of Complimentary breakfast can be served hot. (10) Hot water in the Bathroom was just lukewarm. Solar water heating system needs attention. (11) A flexible 24 Hour Check-In and Check-Out is badly required. Slightly disappointed to note 50% room tariff charged for a 4 hours late check-out Overall, It was a very pleasant stay. Hope my personal experience / holistic view helps to plan your travel in a better way

No refreshments were available in the room, tv only south channel access, also house keeping never responded even after multiple follow-ups, reception was too lenient on customer service.

Neat and clean room and bathrooms. The in house restaurant serves good food. There is a parking space and facilities for drivers.