Hotel berhampiran Rita＇s Way, Melbourne

Excellent hotel for family stay. Awesome service. Front desk executives are very polite and professional. Hotel staffs are are very kind. Restaurant food is good and the pool is just awesome. I will recommend this hotel for people travelling to Aus.

We were looking for an overnight stay, family of 5, and our well behaved and well trained Labrador and pet parrot. The gentleman on the phone was lovely, very friendly and helpful. The day before arrival we were informed that we would be provided a different room (as due to heavy rain the night before, the room we had been allocated was flooded). On arrival, the entrance, reception, exterior and courtyard looked nothing like the online photos. It was in a state of disrepair, rundown, untidy, messy, rubbish around the place, overgrown, peeling fading painted signs etc. We hesitantly checked in, and went to our room. Entering our room, there was a strong unusual smell, and looking up we saw black mould on the ”popcorn white” ceilings (in the living area, bedroom and the bathroom), hence the smell. The room was extremely run down, peeling paint, cobwebs and spiders, the 'grout' in the bathroom had been painted, and was peeling in places. The back of the bedroom door has splotches of different colour paint and tape stuck to it. Due to some of us having asthma we did not want to stay here, for numerous reasons - particularly the mould on the ceilings. We explained to the young girl at reception that we could not stay there due to the black mould on the ceiling and she happily gave us a refund - no further questions asked. We were pretty surprised at the state of disrepair that we didn't really even stay long enough to take photos - we just wanted to leave as soon as we could. We left immediately.

We were initially hesitant about booking this hotel (for 14th June, 2022) after reading some previous negative reviews all written at the same time ”4 months ago”. Also very similar wording and from what appears to be people of the same ethnicity. Coincidental? We were glad we decided to book as we were pleasantly surprised. Hotel reception was polite, friendly and helpful from the moment we rang to make the booking to the moment we were handed the keys at check in. It was a cold winter's night and we found the room cosy, clean, large and comfortable. The tariff was most reasonable and we felt we had value for money. Little additional touches were the breakfast pack, free bottled water and complimentary alcoholic beverage each were appreciated..

I stay here regularly when in town because the location is great and the Accor group has a commitment to Covid-safe cleaning practices. On this stay, there were very high winds and I discovered this trip that the building has a unique wind-tunnelling issue. The hallways ”sing” with a high-pitched squeal through the vents. No worries, the rooms have fire doors and the minute the door to the room is shut, the sound is blocked out. In my case, the little mechanism at the bottom of the door didn't seal off, which meant the sound continued. The concierge changed my room immediately - brilliant! Only issue was that there are many fingermarks on door handle backplates, so I cleaned them all myself. Also, I was verbally harassed by a guest for choosing to wear a mask in the lift. Not at all the Sebel's fault; just a disappointing end to a lovely stay.

Booked a night away with friends thinking it would be a great weekend. We booked this accomodation as we thought the price was reasonable and the photos of rooms looked nice, so we booked for 5 people. However, there was not enough bedding for 5 people in the accomodation, not enough towels for 5 people, only 4. We tried to phone the accomodation after hours number but was unable to get through. The rooms were absolutely disgusting. Dirt/dust/other peoples hair on surfaces. Aircon/heater didn’t work and made noise. Heavy dust build up in aircons and air vents, obviously haven’t been cleaned for a while and notice other people have now said same in reviews. A few of us have respiratory irritation from the dust present in rooms. You would think in this day and times with Covid and the flu around they would be well cleaned. When we went to check out the receptionist didn’t seem really interested in my feedback and asked me to write down on a piece of paper the issues and that she would pass it onto management. I asked to be contacted when they have received my feedback but doubtful the receptionist would pass it on.

Pluses: - Loved our experience - both hotel and location. - Staff are fantastic and super friendly. Nothing is an issue - we felt very welcome. - Room was great, quiet and comfortable. It's an old building which has been spruced up with new paint and furnishings. - Bed was excellent and room very clean. Room for improvement - One of the lifts (there's only 2) is terribly slow and should be replaced. - There's only so much you can do with an old building but we had no complaints.

We were a group of 4 family members having a 5 night stay in a 3 bedroom apartment. Bedrooms were of an ample size and there was a large bathroom however the ensuite was a tiny bit small. There was nowhere to place your toiletries other than 1 shelf above the basin. Not a deal breaker at all though. Beds were comfortable. Water was hot. Airconditioning in the living areas was more than sufficient and there was an extra unit in the main bedroom. The size of the lounge/dining/kitchen area was more than ample. Netflix was a bonus as was free Wi-Fi. Can highly recommend. Close to restaurants, cafes, supermarkets, bottle shops, etc. We will definitely stay again.

Pleasantly surprised, nice modern, clean, comfortable rooms. Parking available as part of the shopping centre $35 per night expensive. Free parking more difficult to find.

Bed was ok, pillows lumpy. A bit worn overall, but the location is sensational. Low water pressure and the shower was only warm, and that was without turning the cold tap on at all. Undercover parking out the back. It was clean yet quite old. Would we stay again? Yes. Would it be a memorable experience that you can’t wait to tell friends and family? No. But it was fit for purpose and with so many restaurants within 10 mins walk down in Bay Street that will be what keeps it booked out.