Hotel berhampiran Southern Cross di Melbourne

We didn’t look to the hotel for more than just a bed for the night, so didn’t check out the other facilities. The bed was comfortable, the shower was nice, and the room was set up in a modern and pleasant way. The room has most of what you need but it is very small, with very little space to even set down a suitcase. I would have preferred access to a full size ironing board rather than a desktop one.

This apartment was ideal - it had all you would need for a week long stay - washer, dryer, dishwasher. It was larger than my sons apartment in Canada Water in London. I could stream my own things on the TV - separate bedroom and lounge area. Safe in room. Plus a super unexpected bonus the room had a balcony. I would certainly recommend this to any traveller for short or longer stays. Plus there a lovely little friendly bar just a few minutes walk and Flinders station 10 min walk. If i come back to Melbourne i would stay here for sure.

Stayed one night to watch a football game at AAMI Park. We booked the Guest Triple room and requested 3 single beds. Very good for our short stay! Great location and short walk from the main train station or you can catch the tram which is 1 stop and go down the stairs or lift! Definitely stay here again.

I travel as family of 5 people with kids. Surprisingly clean big room with 2 bed room. Comfy beds. Large weardrobe. Spacious living room, and perfect kitchen and balcony. Downstairs have mini market, At the back is China Town area.. Basically easy for foodies and quiet area. But, WiFi is bad 😓, cannot work online. And the lift is on maintenance for couple of months, so we need to queue up. Overall is great.. Will surely comeback 🙏😁

Great location with stunning views. Very comfortable beds and sofa. Also enjoyed the pool.

We were in Melb for the Australian Open and I was looking for hotels near a particular tram stop in the CBD area that had free transport to the Rod Laver Arena. While there are quite a few hotels around, I chose Waterfront Apartments based on the positive reviews I had read. And I was not disappointed! Large living space, full kitchen, bathroom with bathtub, washer and dryer and depending on which apartment you are given, you get a nice view - I had requested for one facing the waterfront, and was lucky to get one. We spent 5 comfortable nights here. Just across us was the shops and restaurants of the Waterfront, so plenty of options. This is also in Melb's Free Tram Zone so you don't have to purchase a Myki card for public transport if you're just going around the central area and the free tram area coverage is large enough. There is access to a pool and sauna for guests but we didn't use them. All in, a good stay!

Need a bit more detailing in cleaning and in services. Overall a good place but could be much better if Management check the rooms after Housekeeping and if its not impossible do inform the Person in advance when Housekeeping is coming and kindly advise Housekeeping to clean the room on daily basis as on my 3 day stay Housekeeping only came once when I was out and did nothing on the name of cleaning just moved the things from one place to other.

Stayed here over two nights with my partner and we both were VERY happy with the stay. The ONLY thing unfortunately that we did not like was the fact that the bed sheets had several blood stains on them which was highly concerning. I called them for a replacement which they were HAPPY to do however i figured since i'm just staying for 1 more night i would use the extra blanket stored away in the room in hopes that no one really uses it and that it is clean throughout because it also gets washed after every stay. Unfortunately even that was kind of dirty with dried up white crumbs on the fabric (kind of looks like dried up dough). By then, it was already too late to call for a replacement and had to settle with that. The oven also could not close completely and i had to put a chair against and under the handle bar to keep it closed. Other than the blanket cleanliness and oven door, everything else was perfect. My partner and i absolutely loved the place and despite the negative aspects of the things mentioned, do keep in mind that the hotel staff were more than happy to fix the issue and were very friendly, which i did not take them up on the offer as i did not want to hassle them for just 1 more nights stay. Therefore, if you decide to stay here, just make sure you check everything and request anything before the after-hour times. Additionally, their customer service was also very friendly as previously mentioned. They also allowed a late check-out by 1 hour, free of charge which i really appreciated. They were very patient and exceptionally welcoming every time i spoke to them. The check in and check out process were all quick and easy and i would highly recommend a stay here. It's pricing is great as well and they are close to the CBD!

The staff were not following COVID protocols. None wore masks. Day manager actually spoke to us with mask on chin and AROUND the safety barrier. One pen used for everything by everyone. Night manager & staff as well as other guests were all maskless. We were not asked to show proof of our vaccination status. Inspired ZERO confidence that they were actually sanitising anything. My partner also felt unsafe as there were a lot of people loitering around the building. The room was clean and tidy. Located excellently for the event we were attending. Hot water worked, loved the choice of flooring. That was all. The room offered only one single bar of soap. No shower gel, shampoo or any extra toiletries as is expected from even the most basic accomodation you can stay in anywhere else. I have stayed in youth hostels in the outback and even they offered more than a tiny bar of soap. There was no indications of any extra services offered or being available. There were no extra pillows or blankets available in the room. One very flat pillow per person and a thin doona only. The pillows were so low that I could not sleep on it and when I asked for another pillow from the night manager I was met with rudeness. He finally gave me an old, dirty pillow with no pillow case (see photos). When I asked for a pillow case he acted like I was being ridiculous. We slept badly as the bed was very hard. Actually went home and slept as we were so tired from the uncomfortable bed. Upon checkout we got stuck in the lift as the door to the G floor would not open. We finally called for help using the phone but even though the front desk manager answered and said he would be with us immediately he was not. We finally left by going back to our floor and using the fire escape to exit via the basement parking. He then told us he couldn’t hear what we were saying on the phone so basically ignored us, and then gave some rubbish excuse about the one elevator being an old one that was not for guests. Basically if we had not exited the way we did we would have been stuck in the elevator for hours being ignored. There was no signage indicating anywhere that one of the two lifts was not for guests, and if the lift was not for guests you would think it would be clearly marked so.

We stayed here 3 nights in our travel trip. The hotel located in centre of the city. Price of room staying is valueable. Breakfast is good and enough for traveling day.. Nice staffs. We left early morning with great brf take away. One thing we are not really happy is that we had to wait for a 35-40 mins to check in, even we came after 15:00. The hotel requested a deposit per room even we made 2 reservations for all. It took time I think. I traveled more than 40 countries in the world but almost they used one card for one deposit only. We really made questions ourselves about reason why of this matter. But overall we had good time at the hotel.