Pengguna Tetamu
1 Mac 2024
There are variety of rooms and if you are unlucky, as I was, you would end up in dated one. No sunlight and with view over the wall. That turned out to be an actual adventage as, as soon as I checked in, it turned out there's AC problem (despite setting at 19°C, actual room temperature was at boiling point: 25.5°C). Upon reporting the issue to the reception I was told it's a problem they've been working on. Since no improvements were made I was offered alternative room, that actually was just 0.5°C cooler. Not worth a hassle. For several days AC, despite being very loud, managed to keep the temperature at 23°C. When it broken down again, I was asked to leave my room so that the maintenance can happen, when I return after some time, upon information that issue has been resolved, the temperature drop was of significant 0.5°C (to 24.5°C from 25°C). I was offered alternative room, with nicer decor and a balcony, nevertheless I had to decline it as temperature there was showing 25.5°C. Suggestion from the staff was to keep the window open, which doesn't seem to offer any relief with outside temperature at about 30°C. To my distress, no further solution was offered other than filing the complaint. To be fair, both receptionists on duty were kind and trying to help, but to no avail as it seemed the problem isn't limited to my room but seem to be affecting entire building (colleagues who were staying at the same property complained for exact same thing). You simply can't claim 4* if you don't offer basic conditions for restful night. Loud and inefficient AC at semi desert climate is definitely a deal breaker to me
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