Hotel berhampiran Casa Massa, Merida

Perfect stay for a family of four. They provided a crib and baby bath. The rooms were very clean, the beds were comfortable. The staff was super friendly, especially the bellboy Luis. He helped me load all the kids in the car, it made it a breeze since I was going in and out.

Muy bueno, lo recomiendo mucho, gran servicio y amabilidad

From the start even before my trip the staff were very accommodating to allow me to check in a bit later as my flight arrived after usual check in schedule (which Trip.com was able to assist with the change). Service was really great people and the staff are very nice and helpful to answer any questions. They upgraded my double bed to a king. The room was very clean and had a great view of Paseo Montejo. The pool was outdoors and enjoyable with nice weather and the gym was adequate. The staff member called a taxi for me when I left and waited outside to hail it down. I would definitely come back for the impeccable service and friendly staff! Location itself was a big plus as well!

Muy buena relación calidad precio, lugar céntrico pero tranquilo, el hotel ya tiene algunos años pero estaba limpio y todo funcionaba perfectamente.

I discovered this little hotel on one of the travel websites. I was unsure about it because knowing people have different expectations of what is good for them and not others. Here is my honest review with pictures. it is in just the perfect location 5-6 city blocks from the main Plaza in the centre of town. This means you are outside the noise zone. The walk to town to the plaza is completely straight so there is no chance of getting lost. LOL The room is and has everything I need to be comfortable. Mine has a king size bed, a flat screen TV, a safe, open closet with hangers, 2 side tables, free bottles of water and more water in the lobby. A window, air conditioning unit, a compact bathroom that may put some people off because of the, let's call it ”coziness” of the size of it. For me I am over 5”9” so I am tall but still for me I was fine. This hotel is immaculately clean, the rooms are spotless, the staff are fabulous and will guide you what's on in town, where to eat, tours, you name it they will guide you. They are lovely beyond and feel like family. There is fresh coffee in the lobby all day and night and a roof top patio with some hanging lights with a lovely breeze because Merida gets hot. The only thing I would like is a small fridge in my room, and maybe I will put my request in. The reason I say that is because this is my second visit here and I have already booked my third stay. For the price, the location, the cleanliness, the kindness of the staff there is nothing else I need to feel safe and be happy. I can spend all my time concentrating on Merida what to see and do here.

I stay in this hotel twice ! Very good and the staff very nice Big size and near downtown have many restaurants in there and many taco shop can eat ! Very good 🌈

ACHTUNG DIESES HOTEL BEGEHT BETRUG WARUM? Die Zimmer sind zum großen Teil alle Tag und Nacht durch laute Maschinengeräusche im Gebäude gestört, an Schlaf ist kaum zu denken, da diese plötzlich lauter und leiser werden in der Nacht. Das Schlimmste: Das Personal weiß davon und vermietet die Zimmer (alle Zimmer nach hinten hin) zum gleichen Preis. Der Manager lässt sich mehrfach verleugnen und auch die coolen Mitarbeiter von booking.vom lässt er eiskalt ohne Einsicht stehen. Danke nochmal an booking an der Stelle für die Hilfe. Lage: Das Hotel liegt auch nicht zentral sondern ca. 10min von allen Sehenswürdigkeiten entfernt in einer miesen Ecke. Lediglich der Ado fährt gegenüber ab. Das Frühstück kann man sich sparen. Einzig gute an dem Hotel ist dass es LQBTQ Mitarbeiter unterstützt. Ich kann dieses Hotel nicht empfehlen. Reine Abzocke.

Great stay at this hotel. Staff is very friendly and food at the restaurant is good quality. We stayed 2 nights the first time, traveled around the Yucatán, then came back to this hotel because of its convenience to the airport.