Hotel berhampiran Palacio Municipal, Merida

We stayed here for one night in December 2022. The hotel is very well located, just a couple of blocks from the main square. All around there are plenty of shops and restaurants. We stayed on the 10th floor and there was little noise. We stayed in what I think is called a ”studio” room, which was quite small: not much room around the bed. Other people in our group stayed in rooms with two double beds and their rooms were quite large. Overall, the hotel was ok, but not flash.

From the start even before my trip the staff were very accommodating to allow me to check in a bit later as my flight arrived after usual check in schedule (which Trip.com was able to assist with the change). Service was really great people and the staff are very nice and helpful to answer any questions. They upgraded my double bed to a king. The room was very clean and had a great view of Paseo Montejo. The pool was outdoors and enjoyable with nice weather and the gym was adequate. The staff member called a taxi for me when I left and waited outside to hail it down. I would definitely come back for the impeccable service and friendly staff! Location itself was a big plus as well!

My husband and I went to Merida and were so happy with our boutique hotel choice. The rooms at Diez Diez are well designed and comfortable. The rooftop bar is beautiful at sunset! The location was exceptional—right off the Paseo de Montejo. The best part of the experience was the staff. Eduardo greeted us every day by name and made great selections for both our food and beverages. He is a delight, both personal and professional. He made our trip better! Viridiana was also cheerful and helpful at reception each day. All the staff was amazing. We will go back!

Just spent 2 nights here but found the hotel to be well connected with free parking, shopping and restaurants; what else do you need? It is actually connected to a shopping center that has a Walmart. We ate at two of the three restaurants located in the mall and found others that we tried as well. Nice décor and good size comfortable rooms. Hope to return one day.

I am form the US and only speak a little spanish. This was my 3rd visit oover a 6 year period and the fornt desk staff has always greated me well in english with my questions. The monring breakfast is the ebst breakfast I have had at any Hampton Inn anywhere in the world ( 6 am - 10 am). The elevator has a security key using your room key, to go up to your room. The rooms are large and the bed is very comfortable. Black out curtains keep the room coole rfor day tiem and dark in the room at night, which i need to sleep better. Also, the room is very quiet with no outsode morning noise form business nor vehicles. Request two keys if you need a cool room when you return at night. Your room key fits in a slot near the door that allows to the AC and lights to stay on. Most nights, I went for a walk for exercise and it is an easy walk to the the Luxury Mall, Costco or the museum with the Convnetion center just down the road. The streets are well lit, police patrol the roads and I felt safe (even saw many women walking alone at night). There is a food cort at the mall and an OXXO convientence store located on the north side of the mall. It was perfect for my needs, the price was right and I will stay there again.

excellent service, great location inside the mall, free and big parking available for guest with own cars, beds quite small for tall people. nice food though quite limited in options.

Beautiful, elegant property, large pool is gorgeous, very relaxing and calming, very romantic, excellent service, I liked that more locals come here to visit, it doesn't feel touristic, has more authentic feel. The property has obviously the hacienda style but also mixed with Asian style, which I love. The spa was beautiful inside, and also an amazing experience, was second best massage I have ever had, the Banyan Tree in Bangkok is better, the experience was similar but not on the same level as Bangkok. The food was excellent, flavorful (except the verde chilaquiles, a little bland, but that probably not the region's specialty), the pibil and lime soup was best I ever had next to Kinich restaurant, I loved the molletes, it was really good, different style than Mexico City but very good and filling, loved the pickled tomatoes on top. I love that they support the local community and buy food from them, this is really nice that the hotel gives back to the community. My suggestions, since they are expanding is add free environmentally safe citrus spray to guests for mosquitoes like they do in Thailand, we stayed in the Xcanatun room with private pool, maybe have that pool a little heated, the bathtub in the room really for just one person, maybe make it big enough for couples to take a bath together, that would be really nice. Also, I am very picky about my cocktails, I get it, this location is in an obscure place, but it is part of Banyan Tree Group, people are paying a lot for the rooms, they need to up their game where drinks are concerned, why can't I get a mezcal sour (with egg white) - maybe they should compare with Mexico City's Four Season's Fifty Mils Bar and Carlotta at the Ritz Carlton, drinks like Lola Bunny with carrot juice, habernero syrup, beet shrub, lemongrass, gin or spicy cucumber mezcal sour at the Ritz, with chapulin salt - the cocktails at Xcanatun they think adding Sprite to cocktails makes it a good combination, Sprite is worst thing you can add to a cocktail. Also you shake the cocktails with ice but generally if you put ice in the cocktail it will melt and water down the drink. Albeit, my husband said this is the best room he has ever stayed at, that this was better than Qualia in Hamilton Island....