Cristine
9 Julai 2024
The room we stay in is so dirty. We arrived at 10:00 PM because we took road trip. After 14 hours drive, we expected the room will.be nice. At least clean and comfortable to stay in. But what we found? It seems like the room never got cleaned for a long time. Under the bed, there was empty mineral bottle and a used spoon. Also a drawing sheet , probably from the guess who stayed before us.
Dust are everywhere under the bedside table. When we moved the bed a little bit, dust are so thick under the bed, together with the empty mineral water bottle and used spoon.
I reported this disappointment to the reception, and they said all rooms are occupied. Only a house keeper came to help sweep the dirty floor and mopped it.
What a bad experience with a 4* hotel.
Btw i was late to take a photo of all the trash in the room. Too tired 😩
The next day, the hotel manager handled this case and apologize. He allows late check out as compensation and sent fruit platters to our room.
Thank you for this prompt compensation from their side.
Terjemah