Hotel berhampiran Chapultepec Park, Mexico City

Nice hotel with great location. Free parking is a plus. It can get chilly

It’s a decent place to stay and you find transportation nearby and this place is surrounded by restaurants.

For almost two years I have been staying at this hotel. Centrally it is in a good place. It's within walking distance to a greak bakery across the street, a coffee shop half a block, an Oxxo one block and some good restaurants all within walking distance. The bellmen are great and pretty friendly with one remembering me because I leave a coffee maker for my personal use. Front desk pwople are usually pretty friendly and professional. The outside of the property and parking area are well kept and clean. There is free parking on site for guests. The rooms are very clean an well stocked with free water daily, good towels and clean bedding. I've found housekeeping very friendly. Theres one housekeeper, an older lady whos very sweet about stocking the room and any extras needed. I'll be sure to get her name when Im back in Sept. There are a few misses though. And this isnt meant to slam the hotel just some ideas to make it even better. The mattresses can be harder than most I've slept on traveling. I think this is a México thing as Ive stayed at other properties around the country and theyve all had hard mattresses. It would be nice if there was a loyalty program to encourage repeat stays. There's no coffee pot/maker. Like I said before I bought a coffee maker and leave it for my use when I stay. Providing even a one cup maker would be great. One last thing to make the room great, an iron and iron board. A lot of my shirts need to be ironed. I could buy the stuff and leave it but that might be a bit much. So now I bring a small steamer with me and it works well. Despite the small things listed, as long as staff are friendly and rooms and property are well equipped and clean I will continue to stay here.

Stayed 7 nights with my partner at this wonderful hotel, which is centrally located (10 minute walk to the main Zocalo square with lots of shopping nearby) and has a very good bar/restaurant on-site. The rooms are new with firm beds, thick towels and linens, a hot shower, daily maid service, a medium-sized safe that can hold a tablet, good climate control, and a Nespresso coffee machine. A filtered water dispenser to refill water bottles is quite the advantage in the lobby. The gym on the 2nd floor is modern with very usable equipment, and is located next to an outdoor terrace. The breakfast buffet was very good with several choices. Antonio and Nayla provided excellent customer service during breakfast, and Antonio also alerted me to breakfast options that were healthier for my sensitive stomach. The lobby staff were very friendly and helpful. Overall, I rate this hotel an 8 or 9 out of 10 and would definitely stay here again. That being said, I would like to offer some suggestions to Novotel to make the hotel room a bit better for travelers. This new, minimal hotel room concept means that there are no dresser drawers for storing clothing, and there’s only one spot in the hanging metal “closet” for storing one suitcase - the other person must put their suitcase on the floor . One must live out of their suitcase during the entire stay, which is very annoying. This can easily be remedied by having more hangers (10 instead of 5?) in the closet, and having one or two folding luggage racks available. Also, another side table is needed beside the bed, since there’s only one. The person sleeping on the left side of the bed must put their water, glasses, phone, etc. on the floor, since there’s no side table, or place their items far away on the desk. Also, the thick towels keep falling off the three very lame wooden towel “knobs”. These knobs need to be replaced or extended outward in order to be able to hold a load. I would hang up my wet towel and it would immediately fall onto the floor. We fought with this the entire week. The hotel would save a lot of money by not having to wash towels every day that have fallen onto the floor. Additionally, perhaps for an upcharge, a small refrigerator could be placed in the room. These minor issues did not affect our overall satisfaction of this hotel.

城景房確實風景無敵，坐在窗邊憲法廣場大教堂都盡收眼底，亡靈節的熱鬧一覽無餘。雖然也是老建築，但內部維護得很好。頂樓的餐廳早餐還行，一樓的咖啡吧也能提供簡餐。唯一不足是住的轉角房間，樓上就是頂樓餐廳，早上七點多就開始有椅子稀里嘩啦拖動的聲音。

滿分為10 分100 分！服務非常好，早餐超級豐富多樣，房間舒適寬敞，超級乾淨！我們過了生日，他們給了我們一份超級好的驚喜禮物，工作人員向我們表示祝賀…。儘管我們有 24 個人，但入佳速度超級快…• • 一切都很棒， 這肯定是我們永遠的選擇.... ，非常重要的是，它靠近一切，餐廳、迪斯可舞廳、木板路和旅遊景點，但感覺不到任何噪音。

Nos hemos quedado en varias ocasiones cuando venimos a CDMX. Normalmente bien, detalles pero cosas normales. Llegamos en esta ocasión, nos tocó una habitación remodelada pero hubo ruido toda la noche, como si arrastraran cosas, o estuvieran trabajando, además, en el muro de la habitación se oye un sonido extraño, se marcó a las 4 de la mañana a recepción y nos dijeron que la habitación de a un lado estaba vacía y que era imposible que hubiera ruido, que no podían ayudar. Ni siquiera lo vinieron a revisar o algo. No pudimos dormir en toda la noche. El ruido del muro continúa.

Not the perfect scenario but my flight landed into Mexico City at 1.20 am. I arrived at my original hotel that was having technical issues their PMS system was down so they could not check people in or out. They recommended this hotel for being safe and nice rooms. I arrived at the hotel and the doorman/bellman was perfect. But upon trying to check in the night auditor Juan would not allow me to check-in for a reservation I just made online 5 minutes before I approached the front desk so I could check-in. He advised to come back at 3pm. There was no solution provided to offer to check me in a day early. No offer of checking in early is an additional fee. No option of lets change your reservation the third party. He was kind of rude about it. I also had to ask for my passport back once he refused check-in. Service is obviously questionable in the overnight staff. Juan did not apologize or offer to call a taxi after he refused service. I will never recommend this hotel to anyone that is paying for their room. And then did not offer a refund or any compensation.

Excelente servicio por parte de todo el Staff del hotel, la recepcionista muy atenta y en todo momento dando los detalles sobre nuestro alojamiento, el desayuno incluido muy rico y sobre todo el trato del Sr. Armando que fue excelente en todo momento, muy amable, atento y servicial, gracias a personas cómo él, hacen la estancia muy amena, recomiendo muchísimo Hotel City Express La Villa!

The place has a wonderful internal garden space. The representatives Mrs Margarita as well as Ms Yocelin always managed to take best cares of guests. The location inside is quite suitable to a relaxing stay.