Hotel berhampiran Embarcadero Nuevo Nativitas Xochimilco, Mexico City

Me encanto el hotel, el servicio es excelente, todo el personal muy amables y serviciales, les agradezco mucho que hayan resguardado el cargador de celular que olvido mi hijo en el lobby. Nos permitieron el ingreso a las habitaciones desde la 1 de la tarde porque había disponibilidad. A mejorar sería que cuando les hagan reservación para 2 personas poner 2 toallas en lugar de 1, que el menú del desayuno tenga más variedad y este surtido, me he hospedado en otros hoteles city express y tienen más variedad en las opciones que ofrecen de desayuno, por ser plus me esperaba algo mejor, pero solo tenían fruta (melón y papaya), leche, cereal, café, jugo verde, jugo de naranja y café, les sugiero que surtan tanto los alimentos como la loza de la barra de desayuno, debido a que luego se termina y no resurten, tiene uno que andar pidiendo las cosas, ojalá pudieran cambiar los vitroleros donde ponen el agua, ya que los que tienen constantemente se tapan y no puedes servirte el jugo.

Best service, beautiful hotel, clean.

My stay at this hotel was great! The staff was very sweet and accommodating. Liz at the front desk answered all of my questions quickly and assisted with all of my broken Spanish questions. Jose helped me set up my COVID test. The sweet cleaning lady worked around my lazy schedule. And Martha helped me with my spa appointment. It’s right across the street from a very nice mall. Overall this was a great stay and I would do it again.

Acceptable room price. Staff is friendly and helpful. Suggest to add electric water kettle for each room. Better maintain stable room price on weekdays and weekends.

The place has a wonderful internal garden space. The representatives Mrs Margarita as well as Ms Yocelin always managed to take best cares of guests. The location inside is quite suitable to a relaxing stay.

Nice hotel with great location. Free parking is a plus. It can get chilly

Stayed 7 nights with my partner at this wonderful hotel, which is centrally located (10 minute walk to the main Zocalo square with lots of shopping nearby) and has a very good bar/restaurant on-site. The rooms are new with firm beds, thick towels and linens, a hot shower, daily maid service, a medium-sized safe that can hold a tablet, good climate control, and a Nespresso coffee machine. A filtered water dispenser to refill water bottles is quite the advantage in the lobby. The gym on the 2nd floor is modern with very usable equipment, and is located next to an outdoor terrace. The breakfast buffet was very good with several choices. Antonio and Nayla provided excellent customer service during breakfast, and Antonio also alerted me to breakfast options that were healthier for my sensitive stomach. The lobby staff were very friendly and helpful. Overall, I rate this hotel an 8 or 9 out of 10 and would definitely stay here again. That being said, I would like to offer some suggestions to Novotel to make the hotel room a bit better for travelers. This new, minimal hotel room concept means that there are no dresser drawers for storing clothing, and there’s only one spot in the hanging metal “closet” for storing one suitcase - the other person must put their suitcase on the floor . One must live out of their suitcase during the entire stay, which is very annoying. This can easily be remedied by having more hangers (10 instead of 5?) in the closet, and having one or two folding luggage racks available. Also, another side table is needed beside the bed, since there’s only one. The person sleeping on the left side of the bed must put their water, glasses, phone, etc. on the floor, since there’s no side table, or place their items far away on the desk. Also, the thick towels keep falling off the three very lame wooden towel “knobs”. These knobs need to be replaced or extended outward in order to be able to hold a load. I would hang up my wet towel and it would immediately fall onto the floor. We fought with this the entire week. The hotel would save a lot of money by not having to wash towels every day that have fallen onto the floor. Additionally, perhaps for an upcharge, a small refrigerator could be placed in the room. These minor issues did not affect our overall satisfaction of this hotel.

Lokasi yang sangat baik dan bagus kerana biliknya besar. Terdapat banyak restoran di kawasan kejiranan, jadi tidak ada kesulitan.

400元一晚！在當地雖然不算貴，但比國內差了點，國內400元比這豪華！在同程和攜程都下單，同程能抵券，便宜一點！我這裏要吐槽攜程，差極了！服務差，解決問題差！機票9000，7個小時後衹需5800，我要退票重新下，就是不讓我退，讓退差價扯七扯八，3200差價退2000，不要在攜程上購買機票，宰人！