Hotel berhampiran Jardín La Pera, Mexico City

地理位置很好，對面有中心公園，周邊餐館鄰林立，星巴克和7/11也有不少，大堂吧有大屏幕比賽，服務也不錯，大堂2個餐廳，一個很高級，另一個從早到下午，不做晚餐的，但是永遠有人排隊。

Stayed 7 nights with my partner at this wonderful hotel, which is centrally located (10 minute walk to the main Zocalo square with lots of shopping nearby) and has a very good bar/restaurant on-site. The rooms are new with firm beds, thick towels and linens, a hot shower, daily maid service, a medium-sized safe that can hold a tablet, good climate control, and a Nespresso coffee machine. A filtered water dispenser to refill water bottles is quite the advantage in the lobby. The gym on the 2nd floor is modern with very usable equipment, and is located next to an outdoor terrace. The breakfast buffet was very good with several choices. Antonio and Nayla provided excellent customer service during breakfast, and Antonio also alerted me to breakfast options that were healthier for my sensitive stomach. The lobby staff were very friendly and helpful. Overall, I rate this hotel an 8 or 9 out of 10 and would definitely stay here again. That being said, I would like to offer some suggestions to Novotel to make the hotel room a bit better for travelers. This new, minimal hotel room concept means that there are no dresser drawers for storing clothing, and there’s only one spot in the hanging metal “closet” for storing one suitcase - the other person must put their suitcase on the floor . One must live out of their suitcase during the entire stay, which is very annoying. This can easily be remedied by having more hangers (10 instead of 5?) in the closet, and having one or two folding luggage racks available. Also, another side table is needed beside the bed, since there’s only one. The person sleeping on the left side of the bed must put their water, glasses, phone, etc. on the floor, since there’s no side table, or place their items far away on the desk. Also, the thick towels keep falling off the three very lame wooden towel “knobs”. These knobs need to be replaced or extended outward in order to be able to hold a load. I would hang up my wet towel and it would immediately fall onto the floor. We fought with this the entire week. The hotel would save a lot of money by not having to wash towels every day that have fallen onto the floor. Additionally, perhaps for an upcharge, a small refrigerator could be placed in the room. These minor issues did not affect our overall satisfaction of this hotel.

This is my 4th time at the hotel and by far the worst. The room was far lower quality than my last 3 stays. Would probably not stay again based on this. The price for what I got was extremely disappointing when usually it’s fantastic

Really nice hotel with people that are really friendly. Clean, smells really, and serviced really well. The desk staff were really friendly and helpful. Rocío cleaned and looked after my room really well! Thanks Rocio. The Spa and gym was amazing - especially the staff who were really helpful and kind. The trainer Ariel was really helpful showing me various training routines and ways for thinking about exercise - he is an expert in Judo (black belt!). Alexis was really helpful with the spa facilities. Thanks Ariel and Alexis! The beauty salon run by Azul was really good and especially with the treatments she offers! She convinced me to start looking after the smaller things about my appearance. It is the people that make a place and in this case in Hotel Marquis Reforma. I will definitely go back. Thanks Azul! Thanks Hotel Marquis Reforma! See you soon.

Lovely room, delightful hotel and gracious staff. However, the booking process was difficult, and the communication with the front desk confusing. We got three versions of confirmed dates (the last one correct) did not get clarification as to whether our room included breakfast. When we arrived, we were given different responses to our question about whether breakfast was included on three occasions. We are fine with paying extra, but would have liked to have know whether to eat in or elsewhere. The restaurant was a weak spot with slow service, and no red wines available by the glass on our second visit. The waitperson said it was due to Xmas, but it seems quite surprising for this level of hotel to run out of red wine options four days after the holiday. Overall, we enjoyed the hotel, the location and the rooftop brunch on our last day were great. Please work on your service and communication to guests

Excellent stay

The bell boy service is really embarazing, they want to help and touch the luggage 5 Meters before your final destination. Nevertheless in the critical points, is not possible to find one of them. They are every time in other places or occupied talking with other bell boys.

位置不錯，房間不算太大，自助餐還算可以，但價格有點小貴，不滿意的地方，就是入住時兩間房刷了6000比索按金，衹吃了一次早餐，用了大約1600比索，到現在離店7天了，還沒退回，問攜程客服，當天也還沒給結果，要幾天後黑消息，交按金慎重吧

酒店地理位置還是不錯的，周圍餐廳比較多。因為有些年頭了，所以房間內一些設施可以看出時間的痕迹。服務中規中矩吧，前台checkin和二樓戶外餐廳的服務還不錯（圖二和圖三是戶外餐廳，到的晚了就在酒店吃了，食物稱不上精緻但味道還不錯）。禮賓就比較一般了，眼神奇怪、態度傲慢。比較過分的是自助早餐廳的服務員，房費是包括早餐的，但是客人仍舊需要簽一張賬單。我們給了50peso的小費，但是沒想到服務員擅自在50前麪加了個1，變成了150。照片中可以看出50前麪的那個1比較突兀，字跡和顏色都與50不同。（也是我們自己不好，衹寫了小費，圖省事沒有寫總金額，因為本意沒想給小費，服務員衹是拿咖啡壺過來兜了一圈問需不需要咖啡，除此之外沒有提供過其他服務）。在小費文化中待了這麼多年，還是第一次遇到這樣的事情。

The carpet in my room had a mold smell which made my stay uncomfortable. But staff were very friendly and the service overall was good.