Hotel berhampiran Mural en fachada, Mexico City

I stayed here for a few nights in October 2021. It was in the perfect location in Roma Norte, close to everything you’d need from trendy bars and restaurants, to transport to the historic centre. For such a location the value was good too. The hotel itself - I loved the vibe of it. It felt like something from an age gone by - 70s… 80s… I’m not sure but it was in a really good way. It didn’t feel super dated, it felt intentionally a bit retro, which was nice, given that it was very clean. I’d stay here again in a heartbeat and I’m fact it’s the first place I’ll look when I visit CDMX again, though it does not completely avoid a couple of suggestions for improvement - most notably the breakfast, which although free with the room, was not quite as good as one might get elsewhere. (Although maybe the non-vegan options are better but I was limited to toast, jam, and fruit.) Also, the bedsheets could be updated, although clean, they were a little worn. Hope to visit again soon!

This is my 4th time at the hotel and by far the worst. The room was far lower quality than my last 3 stays. Would probably not stay again based on this. The price for what I got was extremely disappointing when usually it’s fantastic

Really nice hotel with people that are really friendly. Clean, smells really, and serviced really well. The desk staff were really friendly and helpful. Rocío cleaned and looked after my room really well! Thanks Rocio. The Spa and gym was amazing - especially the staff who were really helpful and kind. The trainer Ariel was really helpful showing me various training routines and ways for thinking about exercise - he is an expert in Judo (black belt!). Alexis was really helpful with the spa facilities. Thanks Ariel and Alexis! The beauty salon run by Azul was really good and especially with the treatments she offers! She convinced me to start looking after the smaller things about my appearance. It is the people that make a place and in this case in Hotel Marquis Reforma. I will definitely go back. Thanks Azul! Thanks Hotel Marquis Reforma! See you soon.

The hotel is quite convenient. From T1 is a short walk distance and from T2 there’s a shuttle bus every 15min. To get there from T2, you need to exit from gate 4; towards this gate you can find a Camino Real Hotel office. I stayed overnight, which I think is enough. The hotel room is old, with details on the walls specially in the bathroom. The experience was alright.

The Novotel Mexico City Centro Histórico is a new hotel. Its newness shows in any number of ways, both good and bad. First the good: Staff were all friendly. And my room was shiny new and free of signs of wear. Everything in the room worked perfectly. It is true that the room was rather small and that the view was mostly of a blank wall. Since I was by myself and did not spend much time in the room during the day, these latter issues didn’t bother me very much. There were, however, some issues that were also perhaps related to the hotel’s newness. The cleaning staff didn’t empty the wastebasket on the first day and didn’t replenish the Nespresso pods on the second. Perhaps they should start working from a checklist … ? Also, breakfast was only available half an hour later than advertised. And, oddly, only certain guests were offered omelettes. And, as someone who doesn’t eat meat, I was bothered by a cheese-and-luncheon-meat plate on which the cheese and luncheon meat were piled on top of each other. I would also have appreciated labels on the four stew-like dishes on offer—I couldn’t tell what they contained. There is also the issue of billing. When I checked in at 3 p.m., I was asked to pay the entire bill—no problem there. But, when I arrived in my room, I found an e-mail from hotel management informing me that, because the hotel was extra busy, I’d already been charged for day 1. It’s true that I’d opted for a “flexible” rate which required me to agree to pay for the first day whether I showed up or not, but it was a little startling to be charged for a no-show before the earliest possible check-in time—and then charged again when I checked in. It took a week for the double charge to disappear from my credit-card statement. I can’t believe Accor would have approved of this billing procedure. The thing that most bothered me about the hotel was the absence of a minibar. The TripAdvisor website—and also the websites of several booking agencies—all claim that rooms in the Novotel Mexico City Centro Histórico have minibars. The Accor website, I’ll admit, doesn’t. But I guess I’ve come to expect that hotels of a certain class would have minibars. And I missed having one, not for overpriced drinks, but for the groceries I bought. I wasn’t, in other words, very enthusiastic about the Novotel Mexico City Centro Histórico, although I acknowledge that, with a few changes, it could most definitely be turned into a very good hotel.

We had a fantastic stay at Virgilio, and can't recommend it enough. The deciding factor in booking was that when I called the hotel, someone at the property actually answered - it wasn't an answering service half a world away. That was my first impression and that personalized attention was a trademark throughout our stay. The concierge, Angel, communicated with me in the lead up to our trip and booked our airport pick up and several excursions through a local guide. Angel was exceptionally attentive and communicative and ensured everything was arranged prior to our arrival and throughout our visit. I was so grateful to have someone local make all the arrangements through a trusted source. Our local guide was wonderful, picking us up for outings to Coyoacan and Xochimilco as well as to Teotihuacan and the Maria de Guadalupe Basilica. Our room was modern and newly updated, clean and we had a great balcony that faced one of the smaller side streets. The pool and rooftop balcony were wonderful property amenities where we loved to hang out in the afternoons and evenings. The hotel restaurant, Pepe, had wonderful food with exceptional staff; we especially enjoyed their daily happy hour from 5-6 p.m., which included wine, an appetizer and juice for our kiddos.The location of the hotel is in an ideal part of Polanco, close to everything and very safely walkable. We were traveling with small children and the staff went out of their way every single day to make sure we were comfortable. From the front desk to the restaurant staff, every person who worked there was so hospitable and kind. I can't say enough good things about the wonderful folks who work here who really went out of their way every day to ensure we had a nice time at their hotel and their city. We had a great stay and would highly recommend for couples and families.

Everyone very kind and helpfull

Excelente servicio por parte de todo el Staff del hotel, la recepcionista muy atenta y en todo momento dando los detalles sobre nuestro alojamiento, el desayuno incluido muy rico y sobre todo el trato del Sr. Armando que fue excelente en todo momento, muy amable, atento y servicial, gracias a personas cómo él, hacen la estancia muy amena, recomiendo muchísimo Hotel City Express La Villa!

包早餐，房間整潔，酒店沒有接送服務，職員服務殷勤，酒店連接商場，非常方便，由酒店到機場要打車，需時30分鐘。