Hotel berhampiran Templo Mayor, Mexico City

Stayed 7 nights with my partner at this wonderful hotel, which is centrally located (10 minute walk to the main Zocalo square with lots of shopping nearby) and has a very good bar/restaurant on-site. The rooms are new with firm beds, thick towels and linens, a hot shower, daily maid service, a medium-sized safe that can hold a tablet, good climate control, and a Nespresso coffee machine. A filtered water dispenser to refill water bottles is quite the advantage in the lobby. The gym on the 2nd floor is modern with very usable equipment, and is located next to an outdoor terrace. The breakfast buffet was very good with several choices. Antonio and Nayla provided excellent customer service during breakfast, and Antonio also alerted me to breakfast options that were healthier for my sensitive stomach. The lobby staff were very friendly and helpful. Overall, I rate this hotel an 8 or 9 out of 10 and would definitely stay here again. That being said, I would like to offer some suggestions to Novotel to make the hotel room a bit better for travelers. This new, minimal hotel room concept means that there are no dresser drawers for storing clothing, and there’s only one spot in the hanging metal “closet” for storing one suitcase - the other person must put their suitcase on the floor . One must live out of their suitcase during the entire stay, which is very annoying. This can easily be remedied by having more hangers (10 instead of 5?) in the closet, and having one or two folding luggage racks available. Also, another side table is needed beside the bed, since there’s only one. The person sleeping on the left side of the bed must put their water, glasses, phone, etc. on the floor, since there’s no side table, or place their items far away on the desk. Also, the thick towels keep falling off the three very lame wooden towel “knobs”. These knobs need to be replaced or extended outward in order to be able to hold a load. I would hang up my wet towel and it would immediately fall onto the floor. We fought with this the entire week. The hotel would save a lot of money by not having to wash towels every day that have fallen onto the floor. Additionally, perhaps for an upcharge, a small refrigerator could be placed in the room. These minor issues did not affect our overall satisfaction of this hotel.

Excelente servicio por parte de todo el Staff del hotel, la recepcionista muy atenta y en todo momento dando los detalles sobre nuestro alojamiento, el desayuno incluido muy rico y sobre todo el trato del Sr. Armando que fue excelente en todo momento, muy amable, atento y servicial, gracias a personas cómo él, hacen la estancia muy amena, recomiendo muchísimo Hotel City Express La Villa!

This is my 4th time at the hotel and by far the worst. The room was far lower quality than my last 3 stays. Would probably not stay again based on this. The price for what I got was extremely disappointing when usually it’s fantastic

호텔 위치나 시설은 나쁘지 않은데 조식이 정말 먹을게 없고 ㅠㅠ 룸서비스로 뭘 시키면 너무 안갖다줌 (아이스박스, 스푼&포크 등..) 걍 안갖다준다고 봐야함;;; ㅜㅜ 그거말곤 룸컨디션도 나쁘지 않았고 괜찮았어요..

Not the perfect scenario but my flight landed into Mexico City at 1.20 am. I arrived at my original hotel that was having technical issues their PMS system was down so they could not check people in or out. They recommended this hotel for being safe and nice rooms. I arrived at the hotel and the doorman/bellman was perfect. But upon trying to check in the night auditor Juan would not allow me to check-in for a reservation I just made online 5 minutes before I approached the front desk so I could check-in. He advised to come back at 3pm. There was no solution provided to offer to check me in a day early. No offer of checking in early is an additional fee. No option of lets change your reservation the third party. He was kind of rude about it. I also had to ask for my passport back once he refused check-in. Service is obviously questionable in the overnight staff. Juan did not apologize or offer to call a taxi after he refused service. I will never recommend this hotel to anyone that is paying for their room. And then did not offer a refund or any compensation.

Really nice hotel with people that are really friendly. Clean, smells really, and serviced really well. The desk staff were really friendly and helpful. Rocío cleaned and looked after my room really well! Thanks Rocio. The Spa and gym was amazing - especially the staff who were really helpful and kind. The trainer Ariel was really helpful showing me various training routines and ways for thinking about exercise - he is an expert in Judo (black belt!). Alexis was really helpful with the spa facilities. Thanks Ariel and Alexis! The beauty salon run by Azul was really good and especially with the treatments she offers! She convinced me to start looking after the smaller things about my appearance. It is the people that make a place and in this case in Hotel Marquis Reforma. I will definitely go back. Thanks Azul! Thanks Hotel Marquis Reforma! See you soon.

The bell boy service is really embarazing, they want to help and touch the luggage 5 Meters before your final destination. Nevertheless in the critical points, is not possible to find one of them. They are every time in other places or occupied talking with other bell boys.

靠近機場，有接機服務，但小車衹會在整點時間等候在出發門口，4號或5號出口。打車去也不是太遠，Uber120塊可達。房間寬敞，有個咖啡壼可燒點熱水。沒有拖鞋、牙具等，兩眼充電可直接插無需轉換。送兩瓶礦泉水，可簡單上個網，辦公一下。有吹風機，保險箱，燙衣板。

房間雙床標準間，床很舒服，乾淨。有吹風機，沒有熨燙機。我們當時是沒有含早，去酒店早餐吃了319比索，一人好像一百多人民幣，要定含早的。 周圍環境很安全，靠近獨立柱，走路可到。周圍有個公園，對面街道繁華！有樂隊唱歌的，氛圍很好。也有很多街頭小吃，都是TACO，不算貴，也不便宜，20多人民幣。 很安全，值得住，如沒有更多預算，是還可以的。 另外，洗衣服幾件也不貴，80多人民幣。 都是要給小費的，提了行李的給10到20比索；餐廳吃飯一般給15%，挺多的啦！ 來墨西哥外出就UBER，不過比國內貴！ 但是比坐粉色出租車好！粉色出租車載客嚴重！千萬不要做！除非你西語超六！對路況非常熟！

If you want to sleep in your gym or your WeWork office space, then this hotel is perfect for you! If you’re a minimalist, then maybe you’ll appreciate the lack of anything, other than the bed, which offers comfort! This is functionality - or somewhat - as the bedside tables are less than 12” square - forget about putting your cellphone and glasses and a bottle of water on them (the phone is there too). Two people do not fit in the bathroom together and the shower head is so close to the wall that you can’t get under it! The included breakfast - the hot buffet was empty! Nothing appetizing! And curiously I paid more for the night than last trip in to a Camino Real Hotel! Travel and learn!