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Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
4.7/5105 Ulasan

Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan

Milan Stazione Centrale Milan|1.34km dari Sen
We selected the hotel for its reputation as a flagship, luxury property within the Marriott Bonvoy portfolio. We booked a 3 night stay at the beginning of a 3 week trip through Italy,. The hotel has a majestic presence in a wonderful, central Milan location. The common areas of the hotel have magnificent architectural details and are beautifully appointed. The staff is universally professional and well-trained. We were pleasantly greeted upon checking in and assigned a room that we were looking forward to after traveling close to 24 hours end-to-end from our home in California. The room was badly worn and very disappointing. The leather on the exterior of the door was literally peeling off. Inside; the leather headboard was also in horrible condition; the leather desk chair had holes in it and showed considerable wear; the leather-covered drawers were worn through and peeling; and the long wood laminate counter was badly chipped. The room should have been renovated years ago, and certainly had no place being in a 5-star, luxury hotel. We were exhausted from our long journey, otherwise we would have requested a change in rooms. We unpacked and prepared to refresh with a shower when we realized that the temperature control for the shower was not functioning. We called the front desk and they promptly sent up a tech. He worked on it and then summoned another associate. Neither could fix it. We called the front desk again, and they said that they’d move us to another room within 10-15 minutes. We packed up everything and waited. About an hour passed and I went down to the front desk to personally discuss the matter and find out why we had not been moved. The desk clerk was very kind, and stated that they were still working on finding us another room. He stated that the hotel is very aware of the condition of the rooms, but doesn’t want to close off any rooms for renovation when the hotel is busy during prime season. He assured me that the new room would be ready soon and that they would be moving us to a “much larger” one. Finally, after waiting about 2 hours, we were moved to our new room. Again, the leather on the door was badly peeling and should have been replaced. The room was not substantially larger, and seemed roughly the same size as the first one. Overall, it was badly worn, the carpet had stains in it, and the bathroom had mildew in the grout around the shower/tub. The bathroom felt dirty. Upon checking out, the desk manager asked me how our stay was before realizing that she recognized our name. She told me that our situation had come up in a staff meeting and that the hotel wanted to try and make things right by offering to credit our Bonvoy account for one of the three nights of our stay. While this gesture was appreciated, the experience at the hotel was extremely disappointing. Aside from its beautiful common areas and polite, attentive staff, the guest rooms are in deplorable condition and have
The Westin Palace, Milan
4.4/563 Ulasan

The Westin Palace, Milan

Brera Milan|1.44km dari Sen
It is very true that a picture and an image tell their own powerful story! When my husband Guy and I arrived back at the Westin Hotel from Florence, Guy got down on the floor of the hotel reception on both knees to offer a prayer of thanks to Riccardo, the Head Concierge of the Magical Concierge Team. This is how grateful and delighted we were with the services of the Concierge team of Riccardo, Andrea and Silvia. Riccardo was unphased by us not having made Porter reservations for the Railway station. He said he would find a way to help for us with our large luggage. The combination of Riccardo’s skills and connections achieved a mini miracle; our taxi driver to Milan station had been briefed on how to secure porter assistance and the plan was executed with military precision. A young man appeared from nowhere to provide this assistance. This type of service can only be achieved by a Magical Concierge Team. Riccardo, Andrea and Silvia also scored perfection on our return journey from Florence to Milan. As the train arrived at Milan Central, Porter Andrea was holding up a sign with my name on it with the universal thumbs up signal. Watching this Porter lift two suitcases weighing around 20 kilos each from the overhead baggage rack as though they were a feather, was astonishing. Between them Porter Andrea and Mario, the driver of the chauffeur service ensured a seamless arrival back at the Westin. We recommend this Concierge team without any hesitation as the best.
Hotel Principe di Savoia - Dorchester Collection
4.5/563 Ulasan

Hotel Principe di Savoia - Dorchester Collection

Brera Milan|1.62km dari Sen
We stayed in this hotel for four nights during a visit to Milan and the northern Italian lakes. I had visited Milan a few times before but this was the first time we stayed here. Overall it was a very good experience. The hotel is conveniently located for a tourist visit to Milan. Not in the busiest part of the center of the city, but sufficiently close and with a metro station very close by that allows you to get to most sights and museums swiftly. There is also a limousine service provided by the hotel to the city center but we didn’t use that. We booked a superior room: spacious with a nice bathroom with separate bathtub and shower (something I like). The furnishing of the room was very stylish and in tune with the rest of the hotel. The room was on a side of the hotel which was fairly quiet. A good bed (a bit soft for my taste, but one adapts). Fresh fruit in the room and every day fresh water for the both of us. We didn’t use the mini-bar but it looked well-stocked. Good-sized safe. Overall good service as regards make-up of the room, turn-down service, etc. My better half enjoyed the pool. We didn’t use the spa services. Breakfast was good without being exceptional, but if you are into a big breakfast lots of additional possibilities are available. We did eat dinner at the restaurant one evening (we usually prefer to explore and eat outside). That was very good with excellent food, a very good selection of wine (obviously heavily tilted to the Italian side), a some nice extra options (I enjoyed a very good port after dinner). Overall service was excellent, friendly and very professional in all departments. The hotel and its facilities and furnishings are very nice, with a lot of nice design touches. All very traditional, luxurious yet tasteful. A very nice touch was that when we got back to our room in the afternoon of the birthday of my better half we found a chilled bottle of sparkling wine and a nice birthday cake. A very nice personal touch which we greatly appreciated. This is obviously not an economy hotel, but I would recommend it highly. It lives up to its luxury rating and really impressed me with its professionalism and service. Worth its price. Would certainly book there again if I went back to Milan.

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Lihat Ulasan Tetamu untuk Hotel di Milan

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Hotel Dore
3.9/578 Ulasan
Porta Venzia
Номер небольшой, но для одного человека отлично. Есть стол, за столом удобно работать. Завтрак хороший. Сотрудники отеля вежливые и всегда помогут
Hotel City 20
3.4/512 Ulasan
Citta Studi
Non c'è nulla di cui lamentarsi con grande veemenza ma sopratutto non ha nulla questo piccolo Hotel milanese per cui possa essere ricordato. Zona piazza Piola, ampia via in cui si può anche esser fortunati e trovar parcheggio, ingresso con 6 scalini per arrivare alla reception in cui si trova una persona che l'italiano lo conosce assai poco. Gli ho chiesto se fossero arrivati gli altri ospiti della nostra compagnia e la risposta è stata: ”Abbastanza”!?!? Si paga 100 euro a notte per una camera singola spartana e tutto sommato pulita. L'ambiente è abbastanza silenzioso
UNAHOTELS Galles Milano
4.2/5132 Ulasan
Porta Venzia
Saya tinggal 2 jenis bilik di sini. Bilik single boleh menjadi kecil. Bilik double baik. Lokasi yang bagus. Kakitangan di sini ramah dan profesional!
Hotel Aurelia Milano Centrale
3.9/526 Ulasan
Porta Venzia
Si trova a pochi passi da Buenos Aires e pochi minuti a piedi dalla stazione centrale. Metropolitana di Loreto di fianco al Hotel inoltre... Ci siamo trovati benissimo con nostri figli e ringrazio lo staf in reception per la cordialità e per la pulizia quotidiana in camera. Ci torneremo e spero entro fine anno!
Aria Boutique Apartments Farneti
4.4/56 Ulasan
Porta Venzia
Aria Milano Apartments kann ich sehr empfehlen! Tolle kleine Wohnungen in ruhiger Lage und fantastischem Service - Danke an Shany! In direkter Umgebung gibt es viele schöne Restaurants.
LHP Hotel Napoleon
4/536 Ulasan
Porta Venzia
We decided to stay at Hotel Napoleon as part of our rail tour of Italy. Whilst relatively small the rooms are well equipped, and stylish as a the hotel itself. The staff are very friendly and helpful. We arrived at 11pm and the concierge opened the bar so we could get a beer! The breakfast was superb. We stopped at the hotel twice and on the return journey got a better room at the front with a small balcony. There was however a foul smell coming from stir bidet which we reported and unfortunately the cleaner’s had gone home. The concierge did his best to clean it, which was an improvement but the waste pipe needed a proper clean. It was a shame as it spoiled our stay a little. That said the hotel is in a brilliant location for the railway station (15min) walk and Central Milan (30min) walk. In all a great hotel and would stay there again (but would check the bathroom for smells!) would also be helpful if the description stated that the bar is not open very often

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