Hilton Garden Inn Tacoma Downtown

friendly staff enjoyed the stay

Very clean and nice staff. Nice room for a good price in a good location. The breakfast was one of the better ones I have had at a hotel. The gated parking garage was a plus. The room felt older and had a little wear and tear, but was we did enjoy it. Would stay there again

Good location if you're visiting the University, but not a good walk to restaurants, museums or the waterfront. I didn't much care for the ambiance as it seemed cold and uninviting; no colors anywhere. Room temps difficult to adjust, but the bed and pillows were good. Poor room lighting. Easy access to garage. Of the six major hotels downtown that I've stayed in, this one is in the middle ranking.

Now that the transition from Holiday Inn to Hilton is complete, the property is much nicer. We had no complaints about anything except the bar's hours and the TV in the room. Closing at 10pm is probably good Sunday - Thursday. But, I believe they should consider keeping it open later on Friday & Saturday. If it had been, we (all 15 of us) would have spent a good amount of time there. A number of us were somewhat surprised to have or room TV's just turn themselves on at 5am! None of us could understand why this odd occurrence---uhh---occurred. Tee nice lady at the front desk this morning was also clueless about why this happened. The staff were all great, and seemed happy to help, whatever was going on.

The hotel is undergoing quite a bit of construction/renovation, but that was not an issue for me as I was only there for 1 night as I was attending P!nk's concert at the Tacoma Dome. The hotel was an easy walk from the Amtrak station. Check-in was very smooth. Jose, the person who checked me in, was super warm and friendly. He was efficient and communicated clearly everything I needed to know for my stay. The hotel is very clean. My room was very spacious and modern. This was such a nice change from another hotel I stayed in about a month earlier in Richmond, VA. I did take advantage of the free hotel breakfast the next morning, and I was impressed by the offerings. It was much more than just cereal, bagels, and juice. There was all of that and then some (e,g, hot bar, assorted pastries, selections of juices and types of milk). Checkout was also a breeze, and the young lady (I didn't get her name) assisting me was lovely. The room rate was elevated because of the demand from out of towners coming to Tacoma for P!nk's 2 night stand at the Dome. I met quite a few other hotel guests that were there for the concert. However, the "regular" room rates seem to be an excellent value for what the hotel offers. Once the renovations are complete and things such as the fitness center are back in operation, it'll be an even more excellent value for the dollar. I look forward to coming back soon for a weekend getaway to explore Tacoma.

We stayed here from August 5th to the 7th.... All we have to say is DO NOT BOOK THIS HOTEL!! Its under MAJOR remodel and the street construction of removing a old railroad track AND outside construction made it very difficult to rest. Other things. 1. they have sketch tables that your are supposed to check in.... 2. They have no security. A street person who carried a skateboard kept trying to get on the elevators with us and I refused to let him in. 3. They had NO keys of any kind and you had to go down to the temp front desk to get them to walkie talkie a janitor to let you in and out of your room. We never got a key after they said that they were down only temporarily. 4. There was construction going on everywhere. The 3rd floor parking had construction materials and construction crews cars parked all over. Plus the gates were kept open all day and night allowing homeless people access to guests cars. 5. The "free" breakfast that we were supposed to get was held in a small conference room that had plastic sheeting on the windows outside and construction people and equipment all over the place. 6. There were a couple of nice employees however their pictures in their website are nothing like you get there! 7. We NEVER got a print out of our bill........even though we asked for it. WORD TO THE WISE PLEASE DO NOT STAY HERE.................UNTIL THEY GET THE HOTEL FINISHED! BE WARE!!!!