Hotel Courtyard di Mississauga

Booked this hotel as a Bonvoy Plat member as we had a quick one night layover in Toronto. I usually stay at the Sheraton at the airport (if the prices are right as it can be very pricy depending) or one of the Four Points really close by. I thought I would try this place out for a change as the price was right and they offered free airport shuttle. All was good - I used the chat function with the hotel the morning of and let them know we will be arriving at midnight or after and also asked about their shuttle - do I need to call or do they come around every half hour. I received a response thanking me for letting them know of my arrival time and when I land just call the hotel for the shuttle. Landed......called the hotel and was told - No, they don't have a shuttle at this time? Really. Ok. Tired and patience is thin. I grab an Uber. Get to the hotel and the gentleman was very professional and nice as I kindly let him know of my disappointment of their advertising of their shuttle as I would not have stayed here. We get to our room and I am given an accessible room?! To each their own but I can't stand these rooms. I do not have a disability (if I did they would be great) hence why I don't request them. Go back downstairs and nothing else is available. Anyway, not the end of the world but I booked this hotel months before and as a Plat member it was a waste of time. It looked like a newer or renovated hotel but I can say we fly through TO consistently and I definitely will not be booking this place again. I think they cater to frequent business guests in the area - lesson learned. They try to say they are an airport hotel to get the business but they are not and farther away than I thought too.

I usually don’t write reviews but in case any of you are immunocompromised or care about cleanliness, I felt that I should warn you. I ended up have a nightmare of a stay for a few hours here. I was in town for my grandmother's funeral. I arrived quite tired after my flight and having worked earlier. Initially, things were fine. Check in went smoothly and quickly thankfully. I reserved a one bedroom suite. All I wanted to do was eat dinner, shower and sleep. After dinner arrived via uber eats, I ate in the living area and watched tv. About two hours into my stay, I went to the washroom and noticed a hair on the folded towels. Gross. I went over to the bed and noticed hairs on the top blanket and pillowcase. I lifted the blanket and found more hairs. Clearly, a new blanket and linen was not placed on the bed. Instead, I imagine the staff just remade the bed using the linen the previous guest used. I also noticed a stain on the top blanket and one of the pillowcases. So I went down and spoke to the front desk. The guy there had a hoodie on, I didn’t get his name, I guess the hoodie covered the name tag. I told him about the hairs, he seemed surprised, look at the computer and said there aren’t any other rooms available. I told him, “that’s fine, I would like to just leave. Please cancel my reservation.” He then became rude and said “you checked in two hours ago, if you had told me right away, I could have done something. I can’t cancel your reservation.” I tried to explain to him that I had been eating dinner and didn’t think to immediately inspect the linen and towels when I first got to the room. Because when paying over $300 CAD a night for a hotel room, I like to assume that the room will be clean. I guess that was my mistake. He started talking over me and repeating himself over and over. I kept trying to explain, “I don’t want another room. I want the rest of my stay cancelled.” I had reserved the room for three nights. But he just continued talking over me. Finally, I told him I would call customer service and left. It was very upsetting conversing with someone so rude and unapologetic. Back in the room, I called customer service. The agent I spoke to was very kind and apologized despite it not being her fault. She agreed that I should be able to assume that the room would be clean and shouldn’t need to inspect the bed and towels when I first get to the room. She unfortunately couldn’t cancel my stay since it was still active and said that the hotel staff would have it cancel it. She said she would send a message to the hotel to let them know of the cleanliness issue. I then looked for a new hotel to stay at and fortunately found one close by and left. As I was leaving (this was about 3 hours after arriving), I saw a different guy at the front desk. I gave him my keys and told him I was leaving and to please check me out. He was confused as he had seen me check in earlier. I explained to him what h

The front desk staff were rude and it took 20 minutes to check in - it was pre paid and we were the only ppl there. They then wanted a $250 dollar deposit which is more than I have ever paid at ANY hotel. The shower was broken, overall disappointing