Hotel berhampiran Flying J Travel Center, Mississauga

On April 23rd, 2022, my partner and I arrived at the Holiday Inn – Mississauga/Toronto West – 100 Brittania Rd East. We came to the hotel at 1pm for early check in thinking that the pool was open (as per the call agent who took my reservation), only to find out that the pool was not open, and it was “closed for maintenance”. This was not disclosed earlier when I booked the reservation, there was no mention of the pool being closed. I was very excited to use the pool as it was my birthday weekend, and it was my plan to use this amenity as soon as I arrived. I asked for them to amend the reservation to a cheaper price, however they said that the reservation had already been amended to include the new price (without a functioning pool). Regardless, my partner and I arrived to our room (Room 211) and after using the toilet, we find out that the toilet does not work. I called the front desk to notify them of this, and we agreed to switch rooms. We received a new room (Room 212), directly across from our previous room, and to no surprise, this toilet did not work either. The entire ordeal was discussed with the front desk and I asked if we should move hotels as they did not have any functioning toilets. The front desk clerk stated that “this was very unusual” and that they will have someone come look at it right away. While the custodian was fixing the toilet in the new room (Room 212), my partner had realized that he left his vape pen in the first room (211). He asked the housekeeper if he could go into the room to retrieve it, the lady said they did not find anything in the room we just left (this all happened within 30 minutes of leaving the first room). Altogether, the toilet was poorly fixed, as the same issue kept happening all night in room 212. Later on that night, we were told that the 2nd floor had recently been renovated, as there were pencil marks still on the walls. Futhermore, around 3pm that day, I decided to take a shower. As I got out of the shower, I dried myself with a towel, only to find it was stained with someone else’s makeup (what looked like eyeliner from both eyes). *See pictures below* It was clear that the towel was not cleaned and bleached properly as the make up had been stained onto the white towel (GROSS). We decided there was no point of addressing this with the front desk (as the lady was also disgruntled over the phone) and we just decided to go on with the night and make a mental note to never come back to the holiday Inn EVER AGAIN! But wait… IT GETS BETTER!!! On Sunday, April 24th, the next morning, as we were cleaning up to check out of the hotel, we went to check on our friends in various other rooms. At approximately 10:50am, my friends and I were all in the elevator going to meet up in my room (Room 212) only to find out that our key cards were no longer working. We went to the lobby, completely disoriented, and asked why our key cards weren’t working anymore. The lady at the front desk, a young Indian lady (sh

The location is a little bit far away from any attractions, the second night we didn't have any hot water, and waited from 7 pm -10 pm. During the time, we called front desk, but they only said they would check the maintenance, then hang out, never call us back. Our families were disappointed with their service

The King Jetted Tub Suite was a delight. We loved it especially my infant who was very happy to enjoy a good time with mum and dad in the Jet Tub. Room/Facility was clean and the complimentary breakfast came in handy. The ladies at the breakfast place were very helpful too. Highly recommend!

Very good location, very close to the airport; there is 24-hour shuttle; breakfast is good; a restaurant provides pizzas with reasonable prices.

We spent 6 days at the hotel we made use of the pool and whirlpool tub and water slide break fast was very good front desk staff very friendly! I would stay here again just because of the front desk staff

Perkhidmatan yang sangat baik, kakitangan yang hebat, suasana/bilik yang bersih dan selesa

Excellent staff but the breakfast was not good. I would recommend them to add more on the breakfast menu other then just pies.

This hotel is in the middle of downtown Mississauga, and at the corner of main intersection. It is close to Square One shopping mall and highway exit. Please extend the drop off parking lot at the entrance of the hotel. It was a little bit difficult and uncomfortable to park and exit out of it when there are more than two cars coming to the hotel lobby. Hurontario Street and Burhamthorpe Rd are under construction now. It was not easy to drive around the hotel.

The room is clean and towels are fluffy white. We had a good night sleep. We had king room and bathroom is big and comfortable. We had a fridge with no icebox. The hotel reception hall has wood beams, wedding room is beautiful. We had Mississagua promotion of visa gift card and Square one gift card. It was fun going to the big beautiful mall.

I chose this hotel since the price was very competitive for the area, especially compared to hotels in Toronto. It is a new hotel and check-in and check-out were both very good. Breakfast was pretty good with a variety of options to choose from. The bed was comfortable and the room contained everything I needed. The hotel is located immediately adjacent to Highway 7 which is a busy highway. I learned upon checkout that rooms with a King sized bed face the highway and rooms with 2 Queen beds are at the back of the building and have less road noise. The hotel is ordering some white noise machines to see if they will reduce the road noise in the rooms facing the highway. I was really impressed by the commitment to improve their service to people staying at the hotel. I will definitely be back if I am staying in the area and will request a room at the back of the hotel.