Hotel berhampiran Heritage Mall Building, Teluk Montego

An amazing place to stay. Attentive customer representatives, the place was immaculate, clean, and family friendly. The entertainment and entertainment host was top tier. I enjoyed how he got the crowd involved and let those be who didn’t want to participate in other activities. Actually, he was the highlight of my stay there. The food…ohhh the food. Great variety of Jamaican cuisine for breakfast, lunch and dinner. That Ackee tho… I could eat that every day… I definitely plan to come back and stay…

Saya melawat pada bulan September 2020 untuk pertama kalinya dan memberitahu beberapa rakan mengenai pengalaman saya. Saya mendapat peluang untuk membawa mereka bersama saya dan kami bersenang-senang. Tempat ini sangat bagus dan saya tidak sabar untuk mengunjungi lagi untuk melihat semua kakitangan yang indah di sana.

We took a family and friend vacation in August 2024 - thirteen people, 6 adults and 7 children ranging from 5 yrs old to 11 yrs old. We stayed in the Rose Villas, and we loved how spacious they were. It was well-kept, extremely clean, and the perfect space for our large group. However, and this was definitely an issue for us in August, it's important to note that there is NO AC in any of the common spaces. There is AC in the bedrooms, but this was a big disappointment for us. We had booked a villa thinking that we could all spend time together after dinner, but with it being so hot, it was impossible to take advantage of the big, beautiful spaces that we did have. It was just too hot. There were also no air conditioned restaurants open that week that we were there. I understand it's the Caribbean, but having traveled to many islands you usually do have the option of at least one indoor restaurant. This was not the case here. Aside from that, we had a wonderful time. Our villa staff were absolutely the BEST we could have had. Ms. Joy (chef), Mr. Cassell (butler), Ms. Olive (housekeeper), and Kemar (pool attendant) did everything they could to make our trip absolutely amazing. Our kids loved the fresh coconuts that Kemar brought them every day, and my kids (who are very picky eaters) are still talking about Ms. Joy's food two months later and how much they loved it. Ms. Joy made us everything we asked for, although most days we asked her to make what she thought was best. We were surprised with some amazing Jamaican food and crazy amazing desserts that she made from scratch every day. I was especially touched because I mentioned to her that I always ate fried plantains growing up, and she made sure they were on the table at every dinner. Mr. Cassell's rum punches were fantastic, and Ms. Olive made sure that our rooms were spotless and that we had everything that we needed. Amazing! We were so sad to say goodbye to all of them. The resort itself is beautiful. We loved having golf carts to get to and from the main resort, and they provided bikes for the kids as well which was amazing. We spent most of our time at the Eclipse pool, which was absolutely beautiful. Some of the staff deserve special thanks, especially Toni Ann...”Toni, Toni, Toni!” She was absolutely incredible. Overall, it was a fantastic vacation. If you're looking for a typical all-inclusive, this is not the way to go as there was no true AI option available. However, if you're looking for a beautiful resort with very friendly people and a laid-back atmosphere, then this is the place for you.

Overall great resort. Very clean, rooms are nice size, resort is huge and food is magnificent. Food at all restaurants are 10/10 and they have many fire pits around and hot tubs for late night chillin. I will recommend this resort to anyone and will definitely be back in the future.

Best place to stay in Jamaica. The service and good exceptional. Great staff that’s friendly and professional. This was my best anniversary ever. Thanks to the great staff at Hyatt Ziva. I appreciate all of you so much. Much love and respect.

It’s was good service from managers, Can improve in certain areas