Hotel berhampiran Acceso a la cima de la cantera., Montevideo

Hospedamo-nos no Pocitos Plaza. Hotel EXCELENTE! Atendimento excepcional e hotel muito aconchegante e com serviço sem reclamações. Café da manhã muito gostoso, destacando o suco de laranja. E à tarde, servem um delicioso café da tarde. Funcionários muito bem educados e solícitos. Indico, tranquilamente!

Habitaciones muy cómodas y silenciosas. Cama espectacular, ducha divina! Ubicación inmejorable, cerca de todo.

I staid here for one night. Was ok. Could be cleaner. Breakfast was good. Area also is good. For me the rooftop pool was the best thing.

Awful service - this hotel is not worthy of even 1 star. Their staff are not trained properly and ruined our stay in Montevideo, don’t waste your money here there are plenty of better and cheaper hotels available. 1) The hotel lost our booking and blamed it on us, making us wait 30 mins at reception at 10pm at night for our room 2) The window in our room was broken, we informed them in the morning and when we came back to the hotel that evening we were informed we couldn’t open the window and it was slightly fixed but they would fix it tomorrow (no offer of compensation or apology) 3. The reception staff repeatedly ignored our phone calls when we were trying to clarify the room bill (I called at 15 min intervals for 1 hour so it was obvious they weren’t picking up our room) - never in all the hotels I have stayed at around the world have reception staff repeatedly ignored a room call, it is the worst service possible 4. They tried to charge us more than was originally agreed for our room at checkout and nearly made us miss our flight I have stayed in hotels all across South America and this was the worst service I have ever received - do yourself a favour and save the headache of the poorly trained staff and book another hotel.

The location is perfect, if you are travelling in and out of Montevideo by bus. And at 50$ per night it is a bargain. Otherwise try and stay somewhere else. The hotel is not a 4* by all means. Noone speaks a word of English (I do speak broken Spanish, still difficult), housekeeping never showed up. I checked out one day early and although I sent an official request from booking and asked at reception, they took the whole amount.

This hotel was very disappointing for me and my wife. Looking at the pictures and the previous reviews, I really thought we would stay in a great hotel, but the reality was different. We did the reservation for a standard room, the pictures don't show how small they are. The room that they gave us was on the 2nd floor, and the window was direct to a central air conditioning machine (I suppose it is). It's a big machine, terrible view, but also terrible noise. They turn it off at 6:30pm, and turn it on at 08:30am. If you want to sleep in it is impossible, or if you want to take a nap in the afternoon, impossible too. Besides that there is a door in the room, to the next room, it's obviously closed, but you can hear everything from your neighborhood. The bathroom is ok, towels are good and clean. But when you take a shower the floor gets all wet, even with the box close, it's probably some leak. We stayed for four nights, and in two of then the air conditioning was not working. We called the reception and the answer was that they would have to call a technician, to repair it. They fixed, but in the next day it was broken again. Fortunately the weather was not so cold, and it was possible to leave the window opened, but we we had to deal with the noise coming from outside. We asked to change for a better room as soon as we arrived. But the receptionist said the hotel was full, and that in the next day they would have a free room, in a superior category, but it was necessary to pay the difference to the upgrade. We said that we have the gold benefit from hoteis.com, and this update would be for free for us. As soon as we told about the benefit, they tell us that we need to wait for the next day and see if the room would be still available, but, of course, it wasn't free anymore. Although the location of the hotel is good, we definitely wouldn't like to stay there anymore.

Foram dias de boa receptividade, bom tratamento e muita tranquilidade os que passei no hotel Crystal Palace, em Montevidéu, no mês de janeiro de 2024. Fui bem recebido pelo Geraldo e pelo Rodrigo. Agradeço muito a ambos. Fiquei num quarto grande e muito bom. O café da manhã é trivial, mas satisfatório. O hotel entrega aquilo que cobra pela diária. Ou seja, não se tem a sensação de ter sido enganado. São acomodações simples, mas limpas e que funcionam a contento. Além disso, fica muito bem localizado. Gostei de ter passado parte de minhas férias no Crystal Palace, meu ponto de partida para caminhar pela silenciosa Montevidéu. Outra informação que faço questão de dar é que amei o povo uruguaio. São pessoas receptivas e educadas. Como foi agradável conversar com os motoristas de uber, por exemplo. O grande problema do Uruguai é o preço dos alimentos. É assustador.

I stayed at The Radisson in Montevideo for four nights while visiting a friend. First of all, the fourth night was needed at the last minute and altering the booking online could not have been easier. The hotel was the perfect location to explore the city as it is situated on the Plaza Independencia which is at the bottom of the main high street and at the top of the old town. My room, which was a superior double, had a great cityscape view, was clean and had everything I could need - ironing board, hair dryer, safe. The bed was large and comfortable and housekeeping was great each day. Most importantly for me, the air conditioning was efficient and effective - I even used it to pop in at lunchtime to cool off for an hour during a particularly hot day. I enjoyed breakfast on the top floor of the hotel with a great selection of food and breathtaking views. I had a couple of swims in the full-size pool which was carefully divided for families, adults and serious swimmers. The staff were attentive, obliging and (I am embarrassed to write) had great English to compensate my limited Spanish. The concierge gave me directions and got me taxis when I needed them and the outside security made me feel perfectly safe. All in all a great hotel I would recommend.

We had no problems with the hotel, its location or cleanliness. However, we were double charged for our room back in March 2022 and 7 months later have still not received a refund. Upon check in the girl charged our credit card the incorrect amount for our booking. When I pointed out the error, she recharged my credit card in the correct amount and said she would issue a credit once she asked someone who knew how to process it. Shortly after we were issued a credit and given the appropriate slips indicating the 2 charges and the credit charges to my card. When we arrived home I noticed 2 charges from the hotel on my credit card statement but no credit. For some reason the credit has never processed to my credit card. Up on closer inspection of the credit slip I noticed it says INCORRECTO at the bottom and therefore never got processed. I have sent numerous emails trying contact someone at the hotel since this booking trying to get my $463.50 USD refund; and no one will return my emails or my phone calls. I even had the booking agency contact the hotel (***********) and they still will not correct this matter. This is not a big hotel (it has 21 rooms) and at the time of our stay it had very few bookings so reconciling this matter should not be a problem. I wonder if they make a practice of doing this type of thing??