Hotel berhampiran Charles Estilista Masculina, Montevideo

We stayed for 4 nights at this hotel together with our 2 kids. We expected it to be a business hotel with comfort and some luxury. At least cleanliness. Well it wasn’t. It might be a 4 star hotel for Uruguayan standards, but for the rest of the world its more like a 2 star old fashioned 60s hotel. We had a family room (2 bedroom) on the 7th floor. Already exiting the elevator we knew what we could expect. Floors with old carpet and full with nasty stains. The entire floor smells old and a bit like old sigaret smoke. Pretty nasty actually. The room itself is similar. Old floor with broken tiles and edges. Really sober and uninviting room, no decorations whatsoever. No ceiling lights. Old furnishings. No curtains just a screen. A big disappointment actually. Gym wasn’t available. We took a look but I wouldt even dare using those old machines actually. Certainly when you consider the price per night this place just isnt worth it. So after a night we expected a breakfast with some sort of business standard. But also the breakfast is a big disappointment and actually pretty tasteless. I dont know what they add to the scrambled egg, but smells weird. Fruits are out of date and nasty. Dry bread. Cold scrambled egg. And due to covid it is not allowed to get to the food yourself. One (sometimes 2) person is helping everyone in the hotel, so that didnt really work out. On day 3 all of the sudden our cards to enter the room didn’t work anymore, ofcourse solved at the reception but still annoying and strange. Well at least the free wifi worked well here. Overall I would recommend to book a different place with a higher standard, NH is a bit of disappointment considering the price per night.

Struttura vecchia,mancanza di attacco per caricabatteria vicino al letto,doccia sporca sugli angoli

The location is perfect, if you are travelling in and out of Montevideo by bus. And at 50$ per night it is a bargain. Otherwise try and stay somewhere else. The hotel is not a 4* by all means. Noone speaks a word of English (I do speak broken Spanish, still difficult), housekeeping never showed up. I checked out one day early and although I sent an official request from booking and asked at reception, they took the whole amount.

Apart from being a great location close to departmental transport and the hotel including the rooms are very clean the staff are extremely friendly and courteous plus they go out of they way to help - This is are second time stying in the hotel and we would highly recommend it

I staid here for one night. Was ok. Could be cleaner. Breakfast was good. Area also is good. For me the rooftop pool was the best thing.

位置和環境很好，商務出行或者度假都相當適合，以後去蒙特維迪亞還是選擇這家酒店，附近的設施也很齊全，推薦給大家

Awful service - this hotel is not worthy of even 1 star. Their staff are not trained properly and ruined our stay in Montevideo, don’t waste your money here there are plenty of better and cheaper hotels available. 1) The hotel lost our booking and blamed it on us, making us wait 30 mins at reception at 10pm at night for our room 2) The window in our room was broken, we informed them in the morning and when we came back to the hotel that evening we were informed we couldn’t open the window and it was slightly fixed but they would fix it tomorrow (no offer of compensation or apology) 3. The reception staff repeatedly ignored our phone calls when we were trying to clarify the room bill (I called at 15 min intervals for 1 hour so it was obvious they weren’t picking up our room) - never in all the hotels I have stayed at around the world have reception staff repeatedly ignored a room call, it is the worst service possible 4. They tried to charge us more than was originally agreed for our room at checkout and nearly made us miss our flight I have stayed in hotels all across South America and this was the worst service I have ever received - do yourself a favour and save the headache of the poorly trained staff and book another hotel.

Hospedamo-nos no Pocitos Plaza. Hotel EXCELENTE! Atendimento excepcional e hotel muito aconchegante e com serviço sem reclamações. Café da manhã muito gostoso, destacando o suco de laranja. E à tarde, servem um delicioso café da tarde. Funcionários muito bem educados e solícitos. Indico, tranquilamente!

The hotel is incredibly clean and looks brand new (it is actually 1.5 years old). The room (rooms 510 & 410) was spacious, clean and decorated very nicely. The shower water pressure was incredible and the beds very comfortable! But the very best part of this hotel is the staff! I booked 2 rooms for 2 seperate nights and Andres at the front desk made it easy and kept us in the same room. Vanessa, Maximillian and the gentleman working with Andres in the evening made a tour to Punta del Este that we didn’t was possible, possible. Thank you all for your help! I will not ever even look for another hotel for my next stay in Montevideo. I will only stay at the Hotel Costanero! They went above and beyond and the location by the shore is perfect! I HIGHLY RECOMMEND IT

I hope that this hotel understands that needs a major update/renovation Our suites were fine in the sixteen floor with great views My room had the furniture jaded with stains Only one phone out of two that usually have I spent the whole stay with the phone not working (the policy we will make it right did not happen) I had to use my personal phone to contact my partner My TV had the volume super low Had to call two times and was finally fixed Both remote controls with wasted batteries We had breakfast included but we gave up after the first day The staff looks like tired upset to be there The quality of pastries as croissants and breads are super lame No spoons for your coffee The excused using the COVID but saw coffee spoons in room service lame cold cuts cold eggs and uncooked bacon I asked the girl in the stand to cook it well and it was returned in the same way raw pork us unhealthy (policy to make it right did not exist) The front desk staff is great but the seating area is a shame with old and stained seats This is a great property but a renovation is needed and the restaurant needs new staff and Chef