Hotel berhampiran Mercado Del Puerto, Montevideo

Foram dias de boa receptividade, bom tratamento e muita tranquilidade os que passei no hotel Crystal Palace, em Montevidéu, no mês de janeiro de 2024. Fui bem recebido pelo Geraldo e pelo Rodrigo. Agradeço muito a ambos. Fiquei num quarto grande e muito bom. O café da manhã é trivial, mas satisfatório. O hotel entrega aquilo que cobra pela diária. Ou seja, não se tem a sensação de ter sido enganado. São acomodações simples, mas limpas e que funcionam a contento. Além disso, fica muito bem localizado. Gostei de ter passado parte de minhas férias no Crystal Palace, meu ponto de partida para caminhar pela silenciosa Montevidéu. Outra informação que faço questão de dar é que amei o povo uruguaio. São pessoas receptivas e educadas. Como foi agradável conversar com os motoristas de uber, por exemplo. O grande problema do Uruguai é o preço dos alimentos. É assustador.

Bom custo x beneficio. Hotel antigo, mas organizado e limpo. Oferece estacionamento e limpeza diária dos quartos. Café da manhã simples, mas pelo preço está dentro do esperado. Localização ótima, andamos tranquilamente pelo centro em todos os horários. Recepcionistas simpáticos e prestativos.

The location is perfect, if you are travelling in and out of Montevideo by bus. And at 50$ per night it is a bargain. Otherwise try and stay somewhere else. The hotel is not a 4* by all means. Noone speaks a word of English (I do speak broken Spanish, still difficult), housekeeping never showed up. I checked out one day early and although I sent an official request from booking and asked at reception, they took the whole amount.

This hotel was very disappointing for me and my wife. Looking at the pictures and the previous reviews, I really thought we would stay in a great hotel, but the reality was different. We did the reservation for a standard room, the pictures don't show how small they are. The room that they gave us was on the 2nd floor, and the window was direct to a central air conditioning machine (I suppose it is). It's a big machine, terrible view, but also terrible noise. They turn it off at 6:30pm, and turn it on at 08:30am. If you want to sleep in it is impossible, or if you want to take a nap in the afternoon, impossible too. Besides that there is a door in the room, to the next room, it's obviously closed, but you can hear everything from your neighborhood. The bathroom is ok, towels are good and clean. But when you take a shower the floor gets all wet, even with the box close, it's probably some leak. We stayed for four nights, and in two of then the air conditioning was not working. We called the reception and the answer was that they would have to call a technician, to repair it. They fixed, but in the next day it was broken again. Fortunately the weather was not so cold, and it was possible to leave the window opened, but we we had to deal with the noise coming from outside. We asked to change for a better room as soon as we arrived. But the receptionist said the hotel was full, and that in the next day they would have a free room, in a superior category, but it was necessary to pay the difference to the upgrade. We said that we have the gold benefit from hoteis.com, and this update would be for free for us. As soon as we told about the benefit, they tell us that we need to wait for the next day and see if the room would be still available, but, of course, it wasn't free anymore. Although the location of the hotel is good, we definitely wouldn't like to stay there anymore.

位置和環境很好，商務出行或者度假都相當適合，以後去蒙特維迪亞還是選擇這家酒店，附近的設施也很齊全，推薦給大家

Awful service - this hotel is not worthy of even 1 star. Their staff are not trained properly and ruined our stay in Montevideo, don’t waste your money here there are plenty of better and cheaper hotels available. 1) The hotel lost our booking and blamed it on us, making us wait 30 mins at reception at 10pm at night for our room 2) The window in our room was broken, we informed them in the morning and when we came back to the hotel that evening we were informed we couldn’t open the window and it was slightly fixed but they would fix it tomorrow (no offer of compensation or apology) 3. The reception staff repeatedly ignored our phone calls when we were trying to clarify the room bill (I called at 15 min intervals for 1 hour so it was obvious they weren’t picking up our room) - never in all the hotels I have stayed at around the world have reception staff repeatedly ignored a room call, it is the worst service possible 4. They tried to charge us more than was originally agreed for our room at checkout and nearly made us miss our flight I have stayed in hotels all across South America and this was the worst service I have ever received - do yourself a favour and save the headache of the poorly trained staff and book another hotel.

Hospedamo-nos no Pocitos Plaza. Hotel EXCELENTE! Atendimento excepcional e hotel muito aconchegante e com serviço sem reclamações. Café da manhã muito gostoso, destacando o suco de laranja. E à tarde, servem um delicioso café da tarde. Funcionários muito bem educados e solícitos. Indico, tranquilamente!

The hotel is beautiful. As soon as you get inside you are greeted by the receptionists, who are extremely friendly and polite with everyone. As you get in the room, using your card, you can see the bathroom to the left and the TV and beds at the end of the hallway. Next to the bed, there's a small kitchen and a table, just in case you want to cook something there instead of going out. The cleaning crew wasn't very punctual, we never knew at what time they were coming to clean the room and they would always forget to restock the toilet paper or the towels but after a few complaints everything was solved and it never happened again. Apart from that, the rest of our experience staying there was amazing!

The hotel is incredibly clean and looks brand new (it is actually 1.5 years old). The room (rooms 510 & 410) was spacious, clean and decorated very nicely. The shower water pressure was incredible and the beds very comfortable! But the very best part of this hotel is the staff! I booked 2 rooms for 2 seperate nights and Andres at the front desk made it easy and kept us in the same room. Vanessa, Maximillian and the gentleman working with Andres in the evening made a tour to Punta del Este that we didn’t was possible, possible. Thank you all for your help! I will not ever even look for another hotel for my next stay in Montevideo. I will only stay at the Hotel Costanero! They went above and beyond and the location by the shore is perfect! I HIGHLY RECOMMEND IT

I hope that this hotel understands that needs a major update/renovation Our suites were fine in the sixteen floor with great views My room had the furniture jaded with stains Only one phone out of two that usually have I spent the whole stay with the phone not working (the policy we will make it right did not happen) I had to use my personal phone to contact my partner My TV had the volume super low Had to call two times and was finally fixed Both remote controls with wasted batteries We had breakfast included but we gave up after the first day The staff looks like tired upset to be there The quality of pastries as croissants and breads are super lame No spoons for your coffee The excused using the COVID but saw coffee spoons in room service lame cold cuts cold eggs and uncooked bacon I asked the girl in the stand to cook it well and it was returned in the same way raw pork us unhealthy (policy to make it right did not exist) The front desk staff is great but the seating area is a shame with old and stained seats This is a great property but a renovation is needed and the restaurant needs new staff and Chef