Hotel 5 Bintang Terbaik di Montpellier

This is quite a nice hotel. But it doesn’t deserve it’s Relais & Châteaux status. And it’s overpriced. The best feature is the Michelin-starred restaurant - very good food, decor and service. But the rest of the hotel is of lower quality. There are physical constraints - limited space and no garden. But there are simple things they’re not getting right. You can’t read in the bedrooms because there’s insufficient light. And there’s nowhere else comfortable in the hotel to sit down. The breakfast is ordinary - the one at the Palais Hotel round the corner is better and half the price. Most of the staff are friendly and helpful. But some have an air of arrogance and wanting to show off. Coordination between the 4 staff working in the (exquisite) bar at dinner time was poor. There seems a lack of good management overall in the place.

Hôtel bien situé juste à côté de la gare. Les chambres supérieur sont sympas cependant la salle de bain n’est vraiment pas pratique. La baignoire est beaucoup trop courte est trop profonde et surtout le débit d’eau est tellement lent il faut une heure pour la remplir… pareil pour la douche, pas assez de débit. J’ai trouvé qu’il faisait beaucoup trop chaud dans la chambre, la clim ne fonctionnait pas alors qu’il avait fait 30° dehors la journée. Pas facile d’ouvrir les vitres car beaucoup de nuisances sonores avec le tram Sinon, le lit est confortable. Dommage que ce soit deux matelas assemblée, plutôt qu’un seul… Le petit déjeuner sur le Rooftop très sympa en particulier niveau salé la partie sucré est beaucoup moins garni Je n’ai pas eu l’occasion de tester le spa En résumé,, Hotel sympathique pratique pour ce qui ont un train le lendemain Accueil très sympathique et professionnel . Je trouve le prix de la chambre trop élevé contenu des prestations

Communication with this hotel was good before arrival. We asked for a Superior double room on the first floor and this was provided for us. It was a large room with excellent air conditioning, comfortable large bed and pillows. Shower was excellent with hand rail for support. We were provided with two bottles of water on arrival, one bottle of water on the second day and nil bottles of water on the third day. Why? Toiletries that were used were nor replenished. Why? Tea bags that were used were not replenished. Why? The toilet area is separate to the bathroom area. You have to leave one room to go to another to wash your hands. The door to the toilet make a pretty awful creaking sound when opened and closed, disturbing my partners sleep at night. Housekeeping should be reporting these type of issues. The bathroom area has a glass wall. It does not give 100% privacy. When you switch on the light to wash your hands during the night, the whole bedroom lights up. The batteries for the remote control for the TV in our room were dead. Reception could not find any replacement until Daniel stepped in and gave us the ones from the reception remote. We found Daniel to be an excellent worker, tuned in to his customer needs. We were staying for 3 nights on a bed and breakfast basis. The breakfast offering never changed over the 3 mornings. It was pretty boring and we have had better. One staff member, a lady with bandana, took exception to me taking a tea spoon from a box on the counter, so I could stir my tea. I had used the one originally given to eat a yogurt. I felt like a school child. The same lady when cleaning off the breakfast tables would examine the cutlery to see if they had been used, if not she put them back on the table for the next person. Despite the above, we enjoyed our stay in the hotel. Reception staff were very pleasant. We liked the old world decor. The hotel is situated a few minutes from the train station.

Catastrophique: climatisation qui ne fonctionne pas, réfrigérateur en panne, pas d'eau à mon arrivée vers 16h .... aucun responsable, seuls de jeunes stagiaires qui tentaient de faire au mieux en proposant des boissons gratuites, ils n'étaient absolument pas épaulés. Quelle catastrophe pour un hôtel 4 étoiles. Et le lendemain au moment du départ : aucune excuse présentée.

We chose the hotel for the secure connected parking and our generally satisfactory experience with the brand. The parking is in a huge subterranean space adjacent to a large and slightly fading Mall., Pay very close attention to the Pullman parking signs, or like us, you will waste 15 or 20 minutes lost on the wrong floor or wrong side of the labyrinth. While we arrived smoothly from Sete, driving in Montpelier is Terrible and nearly Impossible. The city is torn up; signage is haphazard, bicycle lanes, tram lines, construction barriers and very few through streets make driving in Paris, New York or most anywhere else in France far better. I would rather drive in Piraeus, Greece, and that is saying something. has a wide stock of Ruinart Chapagne From the outside, and to a lesser extent inside, the hotel is a cookie cutter generic clone welded on to the shopping center. The rooftop restaurant and pool have a 200 degree view of dreary modern buildings in the direction away from city center. The staff are very nice and professional. The buffet breakfast acceptable, except for the dreadful Nescafe coffee, a national Accor contract. How a hotel that has a wide stock of Ruinart Champagne and Chateldon water can serve NEscafe is a real embarrassement. Our ”upgraded room” woas comfortable, but very mid-range with obvious corner cutting everywhere-small closet, a very narrow hall and WC. The biggest annoyance; while I am all for hiring the handicapped, you shouldn't let a mentally incompetent person design bathroom lighting, or more accurately lack thereof. A couple of left of center ceiling lights doesnt' do much for shaving or applying makeup unless you are 8 feet tall. The fluorescent light around the back of the mirror is ideal for the Irish leprechauns that might live behind it, but of no use to those of us who want to use the front. Eclipse lighting in a bathroom is unsatisfactory and disrespectful of your guests.. I'm not sure where Pullman is supposed to fit in in the wide range of Accor brands. This one seemed between Mercure and Ibis in the level of amenities. Comfortable bed, large flat screen television ok. Hallways, common areas and furniture that could be from Ikea. We had some very fine meals in the city, after long roundabout taxi rides. Would we stay here again? The bigger question is whether we would come back to Montpelier.

Chambres agréables et confortables. On regrette l'absence d'une machine à café dans un hôtel de ce standing. Personnel pas très attentionné (j'ai signalé un souci vis à vis de ma réservation et aucune solution n'a été recherchée).

Booked a very last minute room and as there were 4 of us plumped for a suite with sofa bed. First impression was pretty good when you walk intot reception and are gretted by ballet art on the walls and a modern take on art deco furniture. Reception is large and well maintained. Our third floor room was spacious and clean and the decor is very cool. We had a large bed and the boys had the sofa bed. Two large young men managed well with the sofa bed as, thankfully, it was quite large. Really pleased with our dtay and will definitely be back.

The late check-in was ok : the night receptionist was friendly (as the barmaid as well), we waited a bit more and even helped him find our bookings on his computer (we were a small group on a business trip). The housekeeping does a daily good job. The breakfast terrasse doesn’t look at all like the pictures on their website as you tell on the photos posted. There’s no water pressure in the shower. Bedding is comfortable. The check-out made by Day Receptionist Mathieu was a huge mess : after contacting the travel agency who organised the whole trip, proof given by mail made it clear that he made a mistake, but never apologised for it. As a consequence, we shared our experience with fellow coworkers and decided it is best to avoid Mercure Hotels in the future.

Located at the mayor house, very good view from the room, with spa center and swimming pool.

Dear Madam/Sir, I have stayed in your facility between 25 June- 12 August 2023. Here are my notes regarding my stay and hotel. All employees were so kind. Thank them all. I would like to especially thank to, Sarah, Marie and Miarina at front desk. Having breakfast in the weekend was a chaos. It is so crowded. Tables and seats are not enough and some of the foods can be finished easily and need to be waited for renewal. And also cleanliness of cutlery and plates are not sufficient. (This is not only during weekends, I saw some not enough cleaned cutleries and plates during weekdays. The hotel needs to renew the omlette pans in the breakfast saloon. They are fully scratched and this is not good for health. Water in the rooms tasting so bad. I couldn't drink because sometimes it smells humidity - odour. It will be so good if the water can be changed. I had my stay mostly in room 525, the soap dispenser was detached and about to drop, but it was not realized by cleaning staff for some time and I asked it to be fixed. I only got the hotel slippers close to end of my total stay. In my opinion, these slippers are one of the basic but necessary stuff in a hotel room. The bed in my room was not so comfortable, I think it is becoming old and needs to be changed soon. Carpets and curtains in the room also seems to be old and I was feeling some dust sometimes in the room. Lastly, there should be a stand for the luggage in the room. I kept my luggage on ground. To summarize, my stay was good except these items above. Thanks to all the staff for their kindness and helpful approach.