Hotel berhampiran Caux Palace, Montreux

We had a fantastic stay at Hôtel du Grand Lac Excelsior. The first thing that struck us was how helpful and friendly the staff were, nothing was too much trouble for them. The hotel itself was clean, there were areas that possibly could be updated, like the carpets in the corridors, but I'm being picky there really, because it didn't affect our stay, and the overall decoration of the hotel was beautiful. We stayed in a suite and it was perfect for our family of four, it was comfortable, with two bathrooms, a sliding door onto the garden, and it was very cosy. The location is the real drawing point, eating breakfast at a window with views of Lac Léman and mountains was breathtaking, I've never had such a beautiful view when eating before. My 5 year old daughter said it was the 'best day of her life'! High praise from this family, and we can't wait to return!

This hotel is unique for its charm and service; it has its own personality because of the personnel and the owner. The location is special for the view, breakfast is perfrect and the rooms are graced with Montreux Jazz artists. One feels the magic of the Waadtland :-) Bravo for the excellent service, attention, and experience. This will be my place in Montreux!

Disadvantages: There is no air conditioner and the ventilation is bad. Not recommended to stay in hot summer. I have a bad sleep due to the temperature. As the hotel is near the street, there is noise when you open the window. However, it is very hot if the windows are closed. Advantages: The room is large and the reception is helpful. The breakfast is nice. Near to everything and attractions! The bus stop is very close to this hotel and can take u everywhere.

The location of The Freddie Mercury Hotel worked well for us. Despite being nearly attached to the Montreux train station, it was set back from the main road and on a quiet street in the centre. Very easy to walk everywhere in Montreux from the hotel. There is underground car parking (EUR25/night and best to request when reserving a room), but the entrance is a bit tight into the car elevator and large cars / vans would have difficulty maneuvering even in the parking garage. The quad room on the 4th floor was very spacious! A large king sized bed, plus two twins, plus a sitting area with two chairs and a small sofa. All felt very clean and like a modern “boutique” style hotel, though the shower room felt slightly too small for 4 people. (The toilet was in a separate room.) We were told there was “no AC but all the rooms are ventilated”, but it stayed cool enough with the metal electronic metal blinds down during the day so we didn’t need the AC. There’s also a desk area along the window…over looking the train tracks. Even number rooms faces the train track and odd number rooms face the lake. The hotel is a new training facility for the nearby hospitality traininig school. Hence, the more reasonable prices in an area where hotel stays can be quite pricey. Despite the “Freddie Mercury” name, it’s really more just some photo history of Freddie on the walls and not much else. Still, the hotel offers a very good value in terms of its quality and main services. Breakfast (EUR18 per adult, EUR9 per child) each morning was served until 10am. Buffet style, nothing fancy, but there was always a good selection of cold meats, cheeses, salads, cereals, yogurt, breads, croissants and whole fresh fruit. Along with hot options of eggs and hashbrowns, plus coffees, juices, and a water refill pump. We had the pleasure of meetimg Mr Zampetti, the hotel manager, and Swift, the front desk manager. Both were very professional and pleasant in sorting out an issue with one of our rooms. We loved the Montreux experience and would definitely stay at the Freddie Mercury hotel the next time we visit…for its quiet yet convenient location, its value for money, and for the courtesy of its staff.

The services of this hotel are not 4-star. Inexperienced and incompetent staff, customer interaction is completely to be reviewed. Little clarity regarding parking availability, bungling staff in general, with communication problems. When we returned to the hotel at 6:30 p.m., 2 of the 4 rooms in our group had still not been redone--and since the cleaning staff had already finished for the day, we had to keep the rooms that way. Unacceptable in a 4-star hotel. Shortly before midnight, upon our return after dinner we are told that 1 of the 4 keys was not left at the front desk when we left for dinner--we are sure we did leave the key, the key fob is really heavy and no one would keep it in their pocket rather than deposit it at the front desk. After much discussion, we are finally given the spare key with the recommendation not to lose it and with the notice that the lost key will be billed to us. Well, in the morning the key is in its slot, we find out that it was a mistake by the staff who had placed it elsewhere by mistake.... No comment. All this is why I think this hotel does not live up to its 4 stars, despite the fact that the building is wonderful and well renovated and its location superb. We did appreciate the refund of 75.- for each room to make up for the inconveniences. Still, mistakes are understandable, what is not understandable nor excusable is the way we were addressed by the staff (when it was not even our mistake!).

Location is perfect for me for 1 night stay. It’s just opposite the train station. The room is clean and the staff were friendly.

Everything was just perfect. The location is just within 5 minutes. It commands a good view of the lake and mountains. Furthermore the free bike rental service is the most memorable experience I would suggest. You may visit Chilon Castle to the south or you may also find statutes of famous figures such as Igor Stravinsky, Wilhelm Furtwangler, and Leon Tolstoy to the north. The breakfast, which cost 30 CHF per person was also reasonable. Should I visit Montreux again, the MONA would be the unquestionable choice for me.

Very grand and nice hotel. My most expensive hotel stay in Switzerland but I don’t think I received the service I feel this hotel should provide. Room is clean and tidy

此行最滿意的酒店了 湖邊酒店 開窗對面就是湖光山色，下去一樓直接去到湖邊。酒店應該是老牌酒店，但是設施維護的很新，床品布草、洗簌用品都不錯。餐廳在一樓直對湖景，早餐很不錯，各種法式麪包，火腿、三文魚片很好吃、咖啡可以點、也可以膠囊咖啡自己打。酒店服務也不錯。距離蒙特勒火車站步行10分鐘，或者做公交車201或204車3-5分鐘，樓下就是公交站。

Sejujurnya saya tidak tahu bagaimana untuk menulis ulasan ini kerana saya telah menempah Villa Toscane dan diberitahu untuk menginap di hotel bertentangan (Royal Plaza) kerana Villa Toscane ditutup semasa musim cuti (iaitu hanya dibuka pada musim panas lolll). Tapi kira naik taraf sebab Royal Plaza ni hotel 5 bintang haha