Hotel berhampiran Golden Pass Line, Montreux

Location is perfect for me for 1 night stay. It’s just opposite the train station. The room is clean and the staff were friendly.

Due to the recent name change which we weren’t aware of, we walked past the hotel without realizing it as the signage was so tiny! There’s ongoing Reno @ Lobby - which wasn’t a big deal. We received a warm welcome from the staff esp the gentleman (sorry, missed out the name) who was apologetic about the non-communication wrt name change etc. He proceeded to upgrade us and it was an excellent treat! The hotel’s location is absolutely fabulous- right on promenade, next to the lake. Beautiful awesome (day & night) view from our window. The bathroom, which seemed to have been recently renovated, is nice and clean but is a bit tiny. In room speaker was great! Complimentary drinks fm mini fridge. Breakfast buffet has good selection , even with a customized / on request egg station. A very lovely pleasant stay !

The location of The Freddie Mercury Hotel worked well for us. Despite being nearly attached to the Montreux train station, it was set back from the main road and on a quiet street in the centre. Very easy to walk everywhere in Montreux from the hotel. There is underground car parking (EUR25/night and best to request when reserving a room), but the entrance is a bit tight into the car elevator and large cars / vans would have difficulty maneuvering even in the parking garage. The quad room on the 4th floor was very spacious! A large king sized bed, plus two twins, plus a sitting area with two chairs and a small sofa. All felt very clean and like a modern “boutique” style hotel, though the shower room felt slightly too small for 4 people. (The toilet was in a separate room.) We were told there was “no AC but all the rooms are ventilated”, but it stayed cool enough with the metal electronic metal blinds down during the day so we didn’t need the AC. There’s also a desk area along the window…over looking the train tracks. Even number rooms faces the train track and odd number rooms face the lake. The hotel is a new training facility for the nearby hospitality traininig school. Hence, the more reasonable prices in an area where hotel stays can be quite pricey. Despite the “Freddie Mercury” name, it’s really more just some photo history of Freddie on the walls and not much else. Still, the hotel offers a very good value in terms of its quality and main services. Breakfast (EUR18 per adult, EUR9 per child) each morning was served until 10am. Buffet style, nothing fancy, but there was always a good selection of cold meats, cheeses, salads, cereals, yogurt, breads, croissants and whole fresh fruit. Along with hot options of eggs and hashbrowns, plus coffees, juices, and a water refill pump. We had the pleasure of meetimg Mr Zampetti, the hotel manager, and Swift, the front desk manager. Both were very professional and pleasant in sorting out an issue with one of our rooms. We loved the Montreux experience and would definitely stay at the Freddie Mercury hotel the next time we visit…for its quiet yet convenient location, its value for money, and for the courtesy of its staff.

Very grand and nice hotel. My most expensive hotel stay in Switzerland but I don’t think I received the service I feel this hotel should provide. Room is clean and tidy

The services of this hotel are not 4-star. Inexperienced and incompetent staff, customer interaction is completely to be reviewed. Little clarity regarding parking availability, bungling staff in general, with communication problems. When we returned to the hotel at 6:30 p.m., 2 of the 4 rooms in our group had still not been redone--and since the cleaning staff had already finished for the day, we had to keep the rooms that way. Unacceptable in a 4-star hotel. Shortly before midnight, upon our return after dinner we are told that 1 of the 4 keys was not left at the front desk when we left for dinner--we are sure we did leave the key, the key fob is really heavy and no one would keep it in their pocket rather than deposit it at the front desk. After much discussion, we are finally given the spare key with the recommendation not to lose it and with the notice that the lost key will be billed to us. Well, in the morning the key is in its slot, we find out that it was a mistake by the staff who had placed it elsewhere by mistake.... No comment. All this is why I think this hotel does not live up to its 4 stars, despite the fact that the building is wonderful and well renovated and its location superb. We did appreciate the refund of 75.- for each room to make up for the inconveniences. Still, mistakes are understandable, what is not understandable nor excusable is the way we were addressed by the staff (when it was not even our mistake!).

pros: location was good, located in the city centre just outside the bus stop. very convenient. the room was very big and spacious as well. however, we wanted to check in earlier but they didn’t allow so we could only leave our luggages there in the storage room. service was relatively okay. cons: the room was clean but it was disgusting as there were so many spiders in the room and we didnt realise it until the next day where the spider was crawling all over the pillow…. room didnt have much ventilation even though the window is open so it can get abit stuffy

蒙特勒住了兩晚，酒店選了很久，果然沒有選錯。老牌五星，不管是環境還是服務都一流。推開酒店房門，美景如畫，雪山和湖盡收眼底。酒店外的湖道也非常美麗，離火車站步行大概12分鐘左右。強烈推薦。

Location is about less than 10 mins walk or can take a bus which will take less than 2 mins exclude waiting time. Checkin is at the opposite hotel. Check in staff is very friendly, allowed us to leave our luggage at reception as we are early. Room toilet is abit small. Room size is just right for 2 pax. Breakfast was limited. No meat/eggs, just bread/milk/coffee/tea/cereals/yogurt. Breakfast area was scenic though.

GOOOD VIEW AND ROOM! GREAT POOL. THE HAMMAM WASN'T WORKING. One staff member in the breakfast kitchen unfortunately disrupted the serene atmosphere the hotel worked hard to create. While calm music played and the ambiance was designed to be relaxing, this one woman was exceptionally loud, repeatedly yelling in Portuguese without regard for the guests' experience. Unlike the other attentive and courteous staff, she didn’t greet guests and instead engaged in nonstop, loud chatter from the kitchen. It’s a real shame that her behavior diminished the team’s otherwise excellent efforts to create a peaceful dining experience.