Hotel berhampiran Musee Ruzo, Montreux

Here are the key points of my feedback: Room Setting: The view of the room is nice and antique. However, I did not quite understand why the sink were separately located at the corner of the room instead of inside the washroom. Dining Experience: My dining experience at the hotel was satisfactory. If there was hot food available in the morning, it would be much better. Amenities and Facilities: While the hotel's amenities and facilities were functional, I observed signs of wear and tear throughout the property. Investing in the upkeep and modernization of facilities could significantly enhance the overall guest experience.

The services of this hotel are not 4-star. Inexperienced and incompetent staff, customer interaction is completely to be reviewed. Little clarity regarding parking availability, bungling staff in general, with communication problems. When we returned to the hotel at 6:30 p.m., 2 of the 4 rooms in our group had still not been redone--and since the cleaning staff had already finished for the day, we had to keep the rooms that way. Unacceptable in a 4-star hotel. Shortly before midnight, upon our return after dinner we are told that 1 of the 4 keys was not left at the front desk when we left for dinner--we are sure we did leave the key, the key fob is really heavy and no one would keep it in their pocket rather than deposit it at the front desk. After much discussion, we are finally given the spare key with the recommendation not to lose it and with the notice that the lost key will be billed to us. Well, in the morning the key is in its slot, we find out that it was a mistake by the staff who had placed it elsewhere by mistake.... No comment. All this is why I think this hotel does not live up to its 4 stars, despite the fact that the building is wonderful and well renovated and its location superb. We did appreciate the refund of 75.- for each room to make up for the inconveniences. Still, mistakes are understandable, what is not understandable nor excusable is the way we were addressed by the staff (when it was not even our mistake!).

The location of The Freddie Mercury Hotel worked well for us. Despite being nearly attached to the Montreux train station, it was set back from the main road and on a quiet street in the centre. Very easy to walk everywhere in Montreux from the hotel. There is underground car parking (EUR25/night and best to request when reserving a room), but the entrance is a bit tight into the car elevator and large cars / vans would have difficulty maneuvering even in the parking garage. The quad room on the 4th floor was very spacious! A large king sized bed, plus two twins, plus a sitting area with two chairs and a small sofa. All felt very clean and like a modern “boutique” style hotel, though the shower room felt slightly too small for 4 people. (The toilet was in a separate room.) We were told there was “no AC but all the rooms are ventilated”, but it stayed cool enough with the metal electronic metal blinds down during the day so we didn’t need the AC. There’s also a desk area along the window…over looking the train tracks. Even number rooms faces the train track and odd number rooms face the lake. The hotel is a new training facility for the nearby hospitality traininig school. Hence, the more reasonable prices in an area where hotel stays can be quite pricey. Despite the “Freddie Mercury” name, it’s really more just some photo history of Freddie on the walls and not much else. Still, the hotel offers a very good value in terms of its quality and main services. Breakfast (EUR18 per adult, EUR9 per child) each morning was served until 10am. Buffet style, nothing fancy, but there was always a good selection of cold meats, cheeses, salads, cereals, yogurt, breads, croissants and whole fresh fruit. Along with hot options of eggs and hashbrowns, plus coffees, juices, and a water refill pump. We had the pleasure of meetimg Mr Zampetti, the hotel manager, and Swift, the front desk manager. Both were very professional and pleasant in sorting out an issue with one of our rooms. We loved the Montreux experience and would definitely stay at the Freddie Mercury hotel the next time we visit…for its quiet yet convenient location, its value for money, and for the courtesy of its staff.

Great location and comfortable walk from the train station to the hotel, also near the boat jetty and the slope to walk up to the different streets. The room is spacious with a balcony and has a great view of the Lake (room 406). The rooms and corridors are not carpeted, making it noisy and the wooden floor panels creak. The ventilation in the toilet is poor, and puddles of water take a long time to dry up. Bedsheets, comforters (thrown into the wardrobe, not even folded up), bath towels, and hand towels look worn and used. Wardrobe doors cannot be fully opened because of the portable air cooling/dehumidifier (which is actually quite loud). Only bath towels, hand towels, 2in1 shampoo/shower gel, electric kettle, empty cups, coffee, and tea are provided. Not sure if other amenities are available upon request. The check-in process is a little slow with the self-help system (the email links prior to check-in did not work). Check out is quick and easy.

很高興入住蒙特勒的這家傲途格精選酒店，酒店就在蒙特勒火車站對面，過條馬路就到了。酒店設施服務都是一流的，是我們這次旅途中最物有所值的一家酒店，酒店房間有小陽台可以觀賞湖景，大家儘量預訂湖景房，晚霞超讚！早餐很豐盛，是國內國際五星水準。酒店洗漱用品都是歐舒丹的，入住時會收200瑞郎按金，退房後會原路返還。

Excellent hotel! Good spread of breakfast, lobby ambience was cosy and hot tea/coffee & snacks was provided. Room is clean, the lake view is amazing. Hotel also loaned us bicycles for free and we had fun cycling along the lake. Special thanks to the hotel staff, Juan, who explained to us the facilities and attractions in details. Highly recommend this hotel!

Very grand and nice hotel. My most expensive hotel stay in Switzerland but I don’t think I received the service I feel this hotel should provide. Room is clean and tidy

Love love love the view at Lake Geneva! Restaurant needed booking ahead of time, but food was decently good albeit abit pricey. Very accessible via bus, or you could take a stroll down lake Geneva. Affordable room prices with an awesome view. Sauna and jacuzzi were good and restful. No regrets!

Location is about less than 10 mins walk or can take a bus which will take less than 2 mins exclude waiting time. Checkin is at the opposite hotel. Check in staff is very friendly, allowed us to leave our luggage at reception as we are early. Room toilet is abit small. Room size is just right for 2 pax. Breakfast was limited. No meat/eggs, just bread/milk/coffee/tea/cereals/yogurt. Breakfast area was scenic though.