Reflections Moonee Beach - Holiday Park

Excellent position only 12 minutes to Coffs Harbour jetty. Perfect beach, lovely and helpful staff. A special find. We have already booked to go back in 4 months. The villas were clean and so comfortable with excellent views of the water. We loved it.

Well organized park in a fantastic spot. Very welcoming and while they had rules they were not pushed upon you. Relaxed and peaceful with plenty to do if you wanted to. Safe swimming for the kids and away from the crowds.would recommend for a weekend away for 2 or a family holiday for 4 days.

Cabins are new, modern, and immaculately clean. The air conditioning works fantastically well. But the real star is the location. Directly on a bay with a large swimmable beach that locals use at all times of day... kids playing, dogs running... yet it's never crowded. Our cabin had a water view and a cute little porch for us to enjoy, plus a full kitchen (or you can get coffee and pastries in the morning and wood fired pizza in the evening at the beach). Comfortable bed and there was a separate room with two bunk beds so we could bring kids along next time.

We choose to stay at Reflections Moonee Beach Caravan Park for our family holidays as all our needs are accommodated in the clean fully equipped pet friendly cabins all we have to bring is our food. Moonee Creek is at our doorstep and wonderful to wade in and walk our dogs. Moonee Beach Shopping Centre and Coffs Harbour are only minutes away. Excellent location and facilities for fishing. Staff are friendly and very accommodating. We will definitely stay again!

Unfortunately, I am obliged to share the very unpleasant experience we had today at Moonee Beach Reflections. Around 0900 the morning of checkout day, I approached the front desk and asked the staff if it was possible to have a late check out. The young blond girl who was attending the reception then asked me what time I wanted to check out, to which I replied that I did not know, because my wife was sleeping in, and I wanted to let her have some rest. Still, I told her that if that was not possible, obviously we still would leave no later than the checkout time at 1000. She then replied to me that it was not a busy day, that we could leave whenever and did not give me a checkout time. At the time I was surprised by this answer, because whenever you ask for a checkout time, they provide you a new checkout time and explain to you that it might incur a fee or a fine, etc.  Later I got a call from the same staff member, asking at what time we were leaving our cabin because housekeeping had to clean the cabin. As soon as I told her that we were having breakfast outside of the holiday park she lost it. I couldn't even finish my sentence and tell her that we were on our way back already, because she was already very rude and angry, lecturing me that "it was not what we agreed on". My wife and I then rushed back to the holiday park, opened the cabin so we could get our stuff out and I returned her the keys without saying a word to her. Despite her abusive tone, I never reacted using her same tone.  About 15min later I was outside of the cabin putting our stuff inside the car, and she appeared, asking why I gave her the keys if we were still there. I then explained that since she was in such a hurry to have the cabin cleaned, we had everything out already, i.e., we rushed so housekeeping could to their job.  For some unclear reason this upset her even more, using a tone even more rude and aggressive than before, and walked away saying that we were blacklisted from the holiday park, as if we were people with unsocial behaviour, the kind who vandalises the premises, leaves without paying, shoplift items from the front desk, etc.  It is sad that what was a weekend away that we really enjoyed must be remembered by the very unprofessional behaviour of one of your employees. It was the worst guest/customer service I ever had.  Had she said "No, no late checkout can be arranged", we would be ok with that. Had she stipulated a checkout time, we would also be happy with that. Had we been informed that we violated the park regulations, and we were supposed to pay a fine, well, shame on us and we would pay the fine and be accountable for our mistakes.  The icing of the cake is that my wife decided to talk to the park manager about everything that happened, the park manager herself was insisting that I was told that the checkout time was at 1100 when this was absolutely not true at all. There's no need for us to be blacklisted, I am not going to Reflection

Excellent large (by most caravan parks) powered sites, easy access with beautiful ocean / estuary views. Some sites have synthetic grass awning areas which makes a nice base. Very clean and modern amenities around the site. Friendly check in staff. Shopping centre with Aldi and Coles a short walk away