Motel di Russell

If you give a mouse a cookie… I stayed her in February for my daughters gymnastics meet. Entering the rooms I noticed that things are outdated but they’re not terrible rooms. HOWEVER, in the middle of the night I kept hearing rustling sounds that I couldn’t decipher if I was just imagining things or if it was the rain outside. I attempted to sleep through it, my girls woke me at 5am to say they heard it to. I tried to get them to sleep more but around 6am I saw a MOUSE running into my grocery sack of snacks! Immediate panic from my kids. I rushed to get our things packed leaving the chewed through package of cookies the mouse got and that’s when I noticed droppings in the drawers and under the sink. I got my kids ready and we headed to breakfast. I told the front desk about my encounter (which I learned later was the manager herself) and got “I’m sorry” this didn’t sit well with me and I told a friend who took it upon herself to do something. A few moments later the “manager” comes and slams a receipt down for a $15 refund being extremely rude saying I could have said something when it happened and they would have switched me rooms. How? Your office closes at 10pm as I was told, and do you expect me to carry 3 sleeping children to a different room in a town I’m not familiar with? I will never stay here again!! Had this been handled nicer than the rude attacking attitude I received I wouldn’t of even considered leaving reviews. Needless to say don’t stay here unless you like mice and disrespect staff.