Hotel Pemandangan Gunung di Ayia Napa

The hotel is new, modern and spotless clean. What is lacking is the client service during the stay. There seems to be the rule: the hotel management is king, not the customer. 1st “incident”: booked “Deluxe Sea View Room” (see picture). The sea I only saw when standing on the balcony looking sharp left around the corner of the privacy fence. First statement of Reception: this is sea view. Discussed further 15 min, received sea view room. 2nd: We (3 colleagues with 3 rooms) invited 2 colleagues who stayed in another hotel to our pool area. They were sitting on our sunbeds. Maybe for 15 min we used a fourth sunbed. Pool bar staff immediately came and stated rudely “visitors are not allowed here, you have to leave now”! Discussion with guest relation manager kind of fruitless. She only admit that the personnel should have approached us nicer.

There’s absolutely nothing more I can say about this hotel other than excellent! It was my husband’s 60th birthday and nothing was too much trouble for them. Andreas you were fantastic organising everything for me, making sure my husband had an experience he will never forget. Balloons, in the room and around the private cabana by the rooftop pool, a cake, fantastic room and he even made sure there was my favourite wine ready for us, chilled to perfection. Alexandra the restaurant manager at the Courtyard, was so attentive and very generous, making us his special desert at our table, followed by a lovely liqueur at no cost, a birthday wish from him, yes and again another bottle of our favourite wine waiting for us. (The wine was not on the menu but they made the effort to ensure it was available to us). The staff are all amazing too, Ali the waiter at breakfast and the lovely lady who cooked fresh eggs for us. The lovely handsome Greek waiter at the Courtyard Restaurant and the DJ was outstanding!! A big big thank you again Andreas I am so grateful to you and your staffxxx Jayne & Mark

Terrible Experience - Don’t Waste Your Money Here! This place doesn’t even deserve one star. Here’s a list of everything that went wrong: 1. Misleading “All-Inclusive” Package: We booked an all-inclusive package, expecting everything to be covered, only to find out that wasn’t the case. Imagine our surprise when we had to pay separately for ice creams for the kids. So what exactly did we pay for? Next, they’ll probably charge for water! When a hotel claims to be all-inclusive, they should actually include everything, not pull these sneaky extra charges. 2. Absolutely No Fun Allowed in the Pool: Our kids were excited to use the pool, but as soon as they got in, the rules hit hard. No balls, no floats, no inflatables allowed at all—just swimming. This hotel acts like it’s family-friendly, yet they make the pool a no-fun zone for kids. Is this supposed to be a family vacation or a boot camp? The strict pool rules completely ruined the trip. If you’re thinking of bringing kids here, think twice—they’ll be bored and frustrated. 3. Disastrous Customer Service on a Special Occasion: We were here to celebrate my wife’s birthday, but things turned sour fast. When I went to the reception to address an issue, they outright refused to listen. Then, after we went out to celebrate, we returned to find some “manager” trying to downgrade our stay by removing our all-inclusive wristbands and putting us on a bed-and-breakfast-only plan. I paid over £4,600 for this stay, and they have the nerve to ***** away our package? When I asked to speak to the actual manager, instead of sorting it out, they called the police on us. Who treats paying guests like this? In short, avoid this hotel if you value your money and sanity. The food is bland, breakfast is a joke, and the management clearly doesn’t care about guests. They’re just looking to take your money and run. While a couple of staff members tried their best, the hotel’s rules and attitude made the entire experience miserable. If you’re spending serious money on a family holiday, go somewhere else on the island where you’ll actually be treated well. Don’t waste a single penny here. avoid the room number 347

We arrived about 1am local time. No facilities open (to be expected) , but the hotel reception informed us there were sandwiches and fruit in our room. A good start. It went downhill from there. Our room was in a satellite apartment complex 5 minutes walk from the hotel. Not horrendous in the grand scheme of things, but annoying after a few days, traipsing back and forth for every meal, and to/from the pool and facilities etc. All the sandwiches left were meat based, which isn't great when some of our family are vegetarian. This was to become a theme throughout our stay. Every dinner there was rarely more than just 1 vegetarian option, excluding the salad bar. On one night of the week there were none. Many nights I resorted to just eating margarita pizza as everything else had meat in, even to pointless extremes of little slivers of bacon in pasta carbonara. I didn't think vegetarianism was that abstract of an idea? Especially when there was a dedicated gluten free area. Almost all the deserts had nuts sprinkled over them, entirely unnecessarily, which made deserts an issue for 2 of the 4 of us who have nut allergies, and the other 2 obviously not eating nuts to avoid transfer. We went half board so were expecting to pay for alcoholic drinks etc, but dinner was a huge scam. Diners were forbidden from taking ANY drinks in to the dining hall, and nothing was provided. You even had to pay additionally for table water. On one night we took in a half full water bottle that we'd bought the night before, and were rudely told by the restaurant manager to put it away as we couldn't have it. The facilities were as you'd expect in any large hotel on Cyprus, but seemingly uncared for. The 'kids club' advertised was a very run down room well out the way, where the poor girl running it was trying to do the best she could with what little there was (basically just colouring sheets and some board games). Paint and plaster were coming off the walls, and the completed kids colouring displayed seemed to be a few seasons old. Outside was a small playground, but the kids club and playground weren't really suitable for kids over 5. There was a large swimming pool but it's not heated and very deep, and after 10 minutes in it I started to lose feeling in my fingertips. My daughter's lips turned blue. The only saving grace here is that the beach is only a 2 minute walk down a dedicate boardwalk, but as it's a public beach, you have to pay for loungers / umbrellas. Our room was made up daily, but that's about where the cleaning stopped. We had to ask twice for the floor to be hoovered / mopped due to dust, but it wasn't ever more than cursory (see photo). Dust balls were everywhere in the room. We are a family of 4 with a 12yr old boy, 7 Yr old girl. We were given 2 double beds. The receptionist couldn't really understand why we asked for an additional bed, even when we said it wasn't really appropriate for mixed gender kids to be sharing a bed. Both the sofa bed

Luxury 5* hotel. We stayed for 2 nights and had super pleasant and relaxing time. Very beautiful designs, pool and view on it is amazing, nice balcony with big chairs, I liked a lot a window in a bathroom which you can close if you wish. Literally everything you wish. Iron inside the room was very good plus. Breakfast with beautiful view and big choice from buffet and a-la cart. Very helpful and respectful staff! We had problems with our door late in the night and they helped us several times to fix it, even though this issue was quite annoying. Actually everything we asked - they helped us! We asked to change the room for the more expensive one and they also fixed it even the hotel was fully booked. Very silent inside the room and speaker in the bathroom was nice add on. The only thing which we was not amazed was the dinner - didn’t feel well after it two times, breakfast was much better. Hotel is super fresh, just opened, rooms are still smelling like brand new furniture. Location is nice! It took us literally 5-7 min to come to the bars street and 5 min down to go to the beach (next to kaliva beach bar), has a direct road through the parking next to the red supermarket, which we didn’t see in the beginning. Everything is really designed for two. A lot of couples, nice contingent, no kids and full relaxation. I would recommend to visit for sure ❤️ and amazing photos as a plus.

Absolutely beautiful Hotel which never fails to disappoint. Hotel is spotlessly clean thanks to the wonderful Housekeeping Team. The rooms are modern with all on trend fixtures and fittings designed to make your stay at Napa Mermaid one to remember. The food and drinks are second to none - there will always be something for you to eat, breakfast, lunch & dinner. Lots of outside space around the pool to spend your lazy days & a beautiful bar to enjoy a cocktail watching the sun go down. If you feel like working out whilst enjoying the delights of Napa Mermaid, the gym has everything you need for a good workout! I can guarantee you won’t be disappointed if you book this wonderful Hotel which is just far enough outside of Ayia Napa for you to stroll into Town to enjoy the nightlife or jump a cab!

The Nissi Park is by far the cleanest Hotel that we've stayed in. Such a lovely place to stay with friendly staff, modern rooms, great food and a relaxing setting. Nothing was too much trouble for any of the staff. All areas were cleaned regularly and we enjoyed every minute of our stay. The breakfast buffet was excellent as was the a la carte menu for lunch. The pork Gyros was excellent. Highly recommend.

Our stay at the hotel was a world-class experience, thanks to the knowledgeable and service-oriented staff. The hotel is perfectly suited for all ages, offering a wide range of activities and several restaurants with fantastic food. The private sandy beach with its turquoise waters is ideal for both children and older guests, making it a perfect spot for everyone. One day, when we were trying to book restaurants during our stay, we unexpectedly received assistance from Demos, F&B Manager, who took care of everything for us. The next day, we received confirmation of our bookings, along with a lovely surprise. A big thank you to Demos and the entire team – you are truly amazing!

My wife and I stayed at the Nelia beach hotel at the end of October and I must say the hotel is perfectly placed next to the beach and a 2 minute walk to the harbour. The hotel itself is fantastic and the staff from front desk to cleaners and waiting staff are absolutely brilliant. The hotel is so clean with rooms in a fantastic condition with everything you possibly need in them.(We had a deluxe sea view room on the 5th floor which was excellent. The food at breakfast lunch and dinner was great although we only stayed a week and I expected it would be a repeat menu if staying longer. The pool area is a little crowded even at the end of October but get up early enough and you get a good sunbed. Entertainment was ok if you like that sort of thing. We only had a couple of criticisms (more my preference) with our stay and that was the drinks on the all-inclusive menu and no waiter service around the pool or tables at dinner time. I personally only drink larger(don't like spirit's 🤦). On the all inclusive menu you could only get local beer which to my surprise was a beer called Zorba I think it was called. Never heard of it before and tbh it's not a beer I would have again. When in Cyprus I usually prefer Keo or Leon but you had to buy these as they were not on the all-inclusive menu. Also cider is not on the all-inclusive menu either we had to pay for them. So I would of preferred it if Keo/Leon both local beers were on the all-inclusive menu. That's was the only faults I could find with our stay at the Nelia beach hotel. I'd still highly recommend.