Hotel berhampiran Bavarian Academy of Fine Arts, Munich

Well, I didn't 'go' in October, but I tried to! I booked for one night through Booking.com, the hotel takes the money directly. The booking was confirmed by Booking.com having gone through the usual 2-factor Visa verification. The next day they emailed saying that the hotel had informed them my card was 'declined' and I needed to supply new card details. This worried me as I knew there the card was fine so I wasted an hour calling my bank - eventually I spoke to someone there who was able to tell me that the problem was that the hotel had tried to enter the details through a manual system, which does not meet the security requirements, and so the transaction could not be completed, my card was fine and had not been declined. I contacted the hotel by phone and told them this, they just said rudely that the problem was mine, and to change my card details at Booking.com or the booking would be cancelled. I did as asked, switching to Mastercard in the hope that the security issues would not be the same. All OK, till the following day when I was again informed that the card had been 'declined'. I contacted Booking.com as I was pretty cross by now, how can a hotel advertise on an on-line site if it can't process cards in the required way? The only suggestion was to try another card, but I don't have anything that's not MC or Visa, so I saw little point. The hotel then informed me my booking was cancelled. Now, I can't believe that this hotel is unable to process cards correctly, so what could the problem be? As I know my cards had ample credit, I'm left with 2 options, either they didn't like the implied ethnicity of my name, or they didn't like the price I got from Booking.com so didn't want to accept the booking. Either way, you can waste a great deal of time trying to book this hotel - and so I'd recommend against it. BTW, I travel frequently and have NEVER had a problem like this elsewhere.

There’s no doubt this is a basic hotel, no tea/coffee making facilities in the room, small rooms, some seem to have a fridge, others don’t. The TVs am have different channels which I found curious. Having said that, it’s in a great location for the train station and trams. Karl Platz and Marienplatz are within a reasonable walk, if not using public transport. We were here for the extreme snow fall and the rooms were lovely and warm, the beds comfortable, the shower hot with great pressure. Breakfast is standard continental and ok. If checking in after 10pm, then check in is at a nearby hotel but it’s not far away at all.

Really nice and comfortable hotel, located close to the central railway station (10 minute walk). Helpful staff at check-in, free bottles of water, comfortable large room with very nice, clean bathroom. We did not have the breakfast, but our friends did and they said it was a good, varied selection. I would stay here again if returning to Munich.

Super convenient location. Right at Munich central station. Even the room was not that spacious but it was suitable for 3 people. I would recommend to take Lufthansa Express bus to and from airport. The bus will park right in front of the hotel.

Very good location with the airport express bus stopping right in front of the hotel. Directly opposite Munich central train station. Next door is a small convenience store. Extremely good value for money with room big enough for 4 beds, many power outlets and all bedsides came with bedside reading lights. Has a desk for traveller who needs to catch up with some work. Toilet is well equipped complete with clean towels, heater, hot water & great shower area. Wardrobe is large and this is supplemented by an additional hanging rod beside it. Room had a musty smell when we first entered but this dissipated quickly once we opened the large window to let him fresh (& super cool (cold?) air. Reception gave us a brand new kettle (packaging intact with all the plastic coverings) and this helps us to eat some instant noodles- we checked in too late to have any decent meal. Highly recommended to travellers who need an overnight stay to catch a train the next day from Munich central train station. Our experience is contrary to those who wrote negative reviews.

Excellent location, pubilc transport just outside the hotel, staff is helpful, rooms are quite big, beds are big and comfortable. Check in and out quick and easy. Wi fi signal can be better. Overall quite nice accomodation for reasonable price.

This is a lovely warm hotel. We arrived late due to rail strikes, which made transport to the hotel a pain. However, once we were checked in, we were straight up the the room which was toasty (really toasty!). Breakfast was a continental buffet style with plenty of everything and some of the items changed on a daily basis. The hotel bar was open on Saturday and Sunday, where their barman, Boris was extremely friendly, warm, polite and helpful. He also takes a keen interest in football. I would also like to give Filip and his team at reception a shout out as they were extremely helpful. For those who read the reviews saying they could not speak either English or German, we found this to be simply not true. Their English was fluent as was their German. We had wanted to come back out to Munich specifically to stay here again this year but unfortunately that will now have to wait until next year. If you want the u-bahn, it is a 2 minute walk from the hotel reception (turn left from the door, left again, cross at the lights and you are there).

It’s very good, but enough issues to knock a star off. Lots of good things - very clean, modern room. Great shower. Good lighting. Comfortable bed. Fabulous breakfast, with omelettes to order. Every sort of milk you could imagine (though except, oddly, we couldn’t find fresh - the one we thought was it was UHT!). Great gym on 14 floor. Internet lightning fast. The staff were friendly and gave you full attention when you were with them. Issues. Short staffed. On checkout, for example, only two staff, one of whom was on the phone … then the other could not get round an issue for a couple checking online, so had to be helped by the first. When a place is this swish, check in and out should be fast and slick. It wasn’t. Short staffed in the restaurant too: we’d booked a table but were ignored by the two staff who were covering the bar and the tables. A lot of tables and a long wait to be seated. Better training needed: at least greet and acknowledge the waiting guests. Restaurant food was ok. In the room: no access to the online hotel directory: reception didn’t really understand the problem and sent a spare remote up to us, then guessed maybe a software issue. No USB ports in the sockets, and none to loan (you could buy them apparently). (Tip: actually there there are two USB ports - on the back of the TV! They’re fiddly to reach but it can be done, and they charged a phone overnight).

I stayed with my family for 4 nights. Everything was great location, breakfast and clean rooms. However, I would like to point out the exceptional behaviour of the whole personnel with a special reference to the manager and Mrs Marianna Zampa. Thank you once again for your great help.

Simple hotel, extremely busy with very rude staff. Stayed for the start & end of a tour. There were no clean towels so we were left with 4 hand towels to dry ourselves with. Desk staff rude & uninterested. Breakfast extremely busy and felt like feeding time at the zoo. If travelling for myself again I definitely would not stay here