Popular Hotel Tulip Inn di Munich

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Tulip Inn München Messe

Tulip Inn München Messe

4.5/544 Ulasan
When we turned up at the hotel at no fault of the hotel the holiday company we used did not change the dates of our hotel (from 26-29th to 27-30th) in line with our flights. This was quickly sorted by signing a form to confirm that this was the case. Then on our last night I was in the room by myself when a man that had just checked in had let himself into the room, he soon realised and walked straight back out. Shortly after I had a receptionist named Mustafa I have been told barge into the room demanding that I pack and leave right away as I should not be there. He threatened to ring the police if I did not leave right away. He did not want to listen to a word I said when I tried to explain to him the situation that I thought could have been the mix up, I rang my boyfriend to come straight up to the room. The tone and manner of this staff member was completely unacceptable. As soon as my boyfriend arrived his manner changed completely and became very polite. My partner went down to reception to try and sort things out to which he got shown the form we filled in on arrival with it forged, the date had been crossed out and edited which I’m assuming is to try and cover up the fact they were in the wrong. Never experienced anything like this anywhere I have travelled before. Definitely did not feel safe by myself as a woman. So disappointed after such a lovely holiday this completely changed the tone and ruined it 😢

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