Hotel Munich dengan Spa

While your hotel facilities are acceptable, the operational failures and hostile staff conduct during my recent stay were entirely unacceptable. My room was located excessively far from the lobby, which amplified a serious safety hazard: the in-room telephone was completely broken. When I discovered the television was also unusable (stating the room was ”not checked in”), housekeeping dismissed me, forcing me to walk all the way to reception just to report your own technical failures. Worse, I experienced an emergency when my phone died without a universal adapter. Instead of helping me during an urgent situation, your staff predatorily refused to assist unless I purchased an overpriced adapter from the hotel. To top it all off, the reception staff were cold and dismissive. Their complete lack of basic courtesy and welcoming demeanor went beyond poor customer service. it felt distinctly like racial bias. A broken room phone is a safety violation, but your staff’s total lack of empathy during an emergency is a failure of management. I expect a formal response regarding how you plan to address these room defects and the deeply problematic behavior of your front desk team. Die Ausstattung Ihres Hotels ist zwar akzeptabel, die betrieblichen Mängel und das Verhalten Ihres Personals während meines Aufenthalts waren jedoch absolut inakzeptabel. Mein Zimmer lag extrem weit von der Lobby entfernt, was ein erhebliches Sicherheitsrisiko verschärfte: Das Zimmertelefon war komplett defekt. Als ich feststellte, dass auch der Fernseher nicht funktionierte (Anzeige: „Zimmer nicht eingecheckt“), wurde ich vom Housekeeping abgewiesen. Ich wurde gezwungen, den gesamten Weg zur Rezeption zu laufen, nur um Ihre eigenen technischen Fehler zu melden. Noch schlimmer war, dass ich mich in einer Notsituation befand, als mein Handy-Akku leer war und ich keinen Universaladapter dabei hatte. Anstatt mir in dieser dringenden Lage zu helfen, weigerte sich Ihr Personal, mich zu unterstützen, und drängte mich stattdessen in räuberischer Absicht dazu, einen völlig überteuerten Adapter vom Hotel zu kaufen. Zu allem Überfluss war das Personal an der Rezeption kalt und abweisend. Der völlige Mangel an grundlegender Höflichkeit ging über schlechten Kundenservice hinaus – es fühlte sich eindeutig nach rassistischer Voreingenommenheit an. Ein defektes Zimmertelefon ist ein Sicherheitsverstoß, aber das völlige Fehlen von Empathie Ihres Personals in einer Notsituation ist ein Versagen des Managements. Ich erwarte eine formelle Rückmeldung darüber, wie Sie diese Mängel im Zimmer und das zutiefst problematische Verhalten Ihres Rezeptionsteams beheben wollen.

Excellent location and service. Staff at front desk were very helpful. Convenient for cafes and supermarkets

Great hotel, staff is really friendly and the indoor pool and gym facilities are good. Great breakfast, they even have fried rice and porridge. VIP lounge is small but have basic things you need.

First, I would not recommend this hotel to travelers with young children or elderly family members. The surrounding area is highly mixed and felt unsafe during our stay. Within just three nights in Munich, we personally witnessed incidents including fighting and shop theft. This created a strong sense of insecurity for us as a family traveling with young children. Second, the bathroom design is extremely inconsiderate and poses safety risks. The raised bathroom floor becomes very slippery after the first person showers, yet no grab bars or safety features are provided. This is unacceptable for a hotel of such a well-known brand, and it is shocking that guest safety was clearly not considered during the design stage. Third, the housekeeping service was disappointing. Despite being out since morning, our room was not cleaned when we returned in the evening. When we requested assistance just to empty the rubbish bin, the cleaner refused, claiming our room was not within their assigned work area—even though it was on the same floor. Cleaning was only carried out after we called the housekeeping hotline, which left us very disappointed with the service standard. Overall, the experience fell far below expectations for a branded hotel, particularly in terms of safety, design consideration, and service quality.

A nice hotel, but the two bedroom is not really a two bedroom. It's more like a one bedroom plus the living area converted into the second sleeping area. I find the ”two bedroom” room type too squeezy for 4 pax. We cannot even eat together on the same table, no table space and not enough chairs. Also, although there is a lift, our floor is not at the lift landing, it's in-between the lift landing, so for those carrying big luggage, it was tedious, not recommended. Otherwise, the room facilities are good, the location is great. They also allow us to leave our luggage there while waiting for check-in, so that is nice too.

Overall a very good stay, but a few details were disappointing for a five-star hotel: no toothbrush or toothpaste in the room, no bottled water (only tap water), and a very small and poor equipped fitness area.

I had a very pleasant stay at Four Points by Sheraton Munich Arabellapark. The hotel was exceptionally clean, and the rooms were well-maintained and comfortable. The location is excellent, with convenient access to public transportation and key attractions in Munich. The staff were professional, friendly, and always willing to help, making the overall experience smooth and enjoyable. The amenities were good and met my expectations, although there is some room for improvement. Overall, I had a great stay and would happily recommend this hotel to both business and leisure travelers visiting Munich.

Location of the hotel good The size of the rooms very good 👍🏼 Employees very nice and helpful Cleaning need more to take care of and have quality control. The cleaners not doing their job properly. Parking 🅿️ clean and large fit the big cars. Which is amazing.

Reception的態度平淡，不熱帎。預訂飯店時曾在特殊要求上列出须要乳膠枕及額外的行李架，結果入住時什麼都沒有準備，concierge的服務態度較好，check out時曾提前要求frontdesk 派人來協助搬運行李，結果完全沒人來幫忙，晚上在飯店餐廳用餐，服務態度平平，不熱帎也不關心，也許是生意太好，無法分身顧及，食物品質普通，與網站上所稱慕尼黑美食飯店第一名實不相符。我們在網站上預訂的至尊豪華房註明房間大小35-38平方米，實際入住發房間根本沒有預期大小。總而言之，除了地理位置，其他都名不符實，只能給予中等評價，但以後大概不會再去入住，也不會推薦朋友去，也許期望值太高，所以失望也較大吧！

Overall, I was very happy with the staff, cleanliness, location, and condition of the rooms. The only area I’d mention as having room for improvement is the Wi-Fi. The connection in our room on the 3rd floor was quite unreliable for a business trip. I was attending an exposition and needed to upload and post a significant amount of video content to social media, and the low Wi-Fi performance made this difficult. Additionally, it would be appreciated if drinking water could be provided in the room daily (ideally in glass bottles, if possible). Thank you for your kind attention.