Hotel Munich dengan Spa

First time to stay in a 5 star hotel that doesn’t offer toiletries. You would think it’s Andaz and it’s supposed to be premium since we stayed with other Andaz before, but this one doesn’t have any toiletries like the basic suchnas lotion. I asked why and they said they are changing company. Still though they should have warned us during check in or at least have something in the room

Great hotel, staff is really friendly and the indoor pool and gym facilities are good. Great breakfast, they even have fried rice and porridge. VIP lounge is small but have basic things you need.

I am not familiar with Munich. So I made book in a wrong hotel. I thought this hotel is located next to Alstad. In fact it's located in Munich neighborhood called Scwabing. My Mom has Osteoarthritis knee pain. So she can't walk too far. The hotel refused to cancel for free since we booked non modified reservation. This hotel is okay. But not for old people there is no kettle, no refrigerator, no tea, coffee, no shower cap. Hotel also didn't prepare shampoo for us. Design is okay but too simple. Location is not at Alstad and it's too expensive overprice for hotel located on Scwabing

I liked everything at the hotel, we will definitely come back.

First, I would not recommend this hotel to travelers with young children or elderly family members. The surrounding area is highly mixed and felt unsafe during our stay. Within just three nights in Munich, we personally witnessed incidents including fighting and shop theft. This created a strong sense of insecurity for us as a family traveling with young children. Second, the bathroom design is extremely inconsiderate and poses safety risks. The raised bathroom floor becomes very slippery after the first person showers, yet no grab bars or safety features are provided. This is unacceptable for a hotel of such a well-known brand, and it is shocking that guest safety was clearly not considered during the design stage. Third, the housekeeping service was disappointing. Despite being out since morning, our room was not cleaned when we returned in the evening. When we requested assistance just to empty the rubbish bin, the cleaner refused, claiming our room was not within their assigned work area—even though it was on the same floor. Cleaning was only carried out after we called the housekeeping hotline, which left us very disappointed with the service standard. Overall, the experience fell far below expectations for a branded hotel, particularly in terms of safety, design consideration, and service quality.

The hotel's location is pretty good. It's closed by most tourist spots in Munich. The staff is quite nice & helpful. The spa and gym is quite nice, and breakfast is good too. However, my mom found a little dirty stuff in the shower when she first got into her room. That's a minus. Overall, the hotel is quite good.

The hotel service is excellent and the staff are very friendly. However, the cleanliness could be improved. We left used coffee glasses in the room and they were not replaced or washed. We also noticed a hole in the blanket and some yellow stains. We asked for a toothbrush, but were told there was no stock, which was a bit surprising for a Pullman. On the positive side, they provide a washing machine that guests can use, you just need to buy the coin from the receptionist.

I had a very pleasant stay at Four Points by Sheraton Munich Arabellapark. The hotel was exceptionally clean, and the rooms were well-maintained and comfortable. The location is excellent, with convenient access to public transportation and key attractions in Munich. The staff were professional, friendly, and always willing to help, making the overall experience smooth and enjoyable. The amenities were good and met my expectations, although there is some room for improvement. Overall, I had a great stay and would happily recommend this hotel to both business and leisure travelers visiting Munich.

Overall, I was very happy with the staff, cleanliness, location, and condition of the rooms. The only area I’d mention as having room for improvement is the Wi-Fi. The connection in our room on the 3rd floor was quite unreliable for a business trip. I was attending an exposition and needed to upload and post a significant amount of video content to social media, and the low Wi-Fi performance made this difficult. Additionally, it would be appreciated if drinking water could be provided in the room daily (ideally in glass bottles, if possible). Thank you for your kind attention.

Reception的態度平淡，不熱帎。預訂飯店時曾在特殊要求上列出须要乳膠枕及額外的行李架，結果入住時什麼都沒有準備，concierge的服務態度較好，check out時曾提前要求frontdesk 派人來協助搬運行李，結果完全沒人來幫忙，晚上在飯店餐廳用餐，服務態度平平，不熱帎也不關心，也許是生意太好，無法分身顧及，食物品質普通，與網站上所稱慕尼黑美食飯店第一名實不相符。我們在網站上預訂的至尊豪華房註明房間大小35-38平方米，實際入住發房間根本沒有預期大小。總而言之，除了地理位置，其他都名不符實，只能給予中等評價，但以後大概不會再去入住，也不會推薦朋友去，也許期望值太高，所以失望也較大吧！