Hotel berhampiran Dark Episode, Nantes

Habitué d'un hôtel 2* assez proche mais sans ascenseur, j'ai choisi cet hôtel Astoria 3* à l'occasion d'un voyage avec mon épouse et ma fille pour ”leur offrir un peu plus de confort”. Mal m'en a pris. D'une part, les chambres de l'hôtel Astoria sont petites, aménagées sans aucun goût, quelques petites étagères en guise d'ameublement, une salle de bain réduite avec une douche étroite et sans rideau ce qui permet d'inonder la salle de bain à chaque coup. Pour cette venue, l'ascenseur était un point important, eh bien l'ascenseur était en panne ”depuis hier” (une classique dans les réponses de ce type) et n'a pas été remis en marche durant notre séjour, ce qui ne s'est même pas traduit par ”un geste commercial” de la part de l'hôtel. Quant au petit-déjeuner, le choix est maigre pour les 11 euros demandés. En résumé, un séjour beaucoup plus cher que d'habitude pour 1* de plus et du confort en moins.

Staff were friendly and very helpful. Apar**ent was excellent as was the view from the windows. Lots of space to relax in and plenty surface area for cooking and serving dinner (nice big wooden table). Would have given it 5 stars (rather than 4) for amenities except we had difficulty operating the cooker (neither of us had used an induction hob before and didn’t know that we needed to match the pot size with the ring/hob size and so it kept turning off confusing us). It was for my birthday and the staff had put happy birthday balloons on the bed and that was a nice touch. It was a good birthday and I enjoyed the space, wine and food we cooked. Shower was also noticeably nice.

This hotel is in a fabulous location. Bars, restaurants and shops all nearby. However the staff are not of the same quality. Our room had a bath but the plug did not work and so the water just drained out as fast as it came out of the taps. The device on the side of the bath was broken and thus the plug was useless. I mentioned to the girl on reception that there was a problem with the bath and it needed fixing. She told me she would get it fixed. Nobody arrived to fix it that day so I explained the situation to another girl the following day. Again nothing happened. Both girls were not interested and ghisvreflects very poorly on the hotel and the Mercure group in general.

The Hotel is well placed in a quiet street very close to Place Graslin. The staff are excellent and the breakfast is good with a plentiful supply of quality food including some local produce. Our biggest complaint was that having paid for a premium room there were some issues which made it less than comfortable. Room 226 has a separate toilet to the bathroom with no wash basin so that you have to walk across the room to wash your hands. It also meant that the toilet was a small cupboard. The room was a good size but only had one chair and the biggest inconvenience was that there were no bedside cabinets or even a shelve. In fact storage space was very limited the wardrobe was an open hanging rail. I raised this with reception to be told that was what was provided. It was not until a couple of days later when all the rooms were being cleaned (and doors were left open) that we noted every room had bedside cupboards or shelves and that most had a wardrobe with a door. I am sure that this could be put right in a premium room but it did become an annoyance especially as we both wera glasses and it is very useful to be able to put them close at hand when you go to sleep.

Une très bonne expérience grâce au Radisson Blu hôtel situé en plein centre ville de Nantes. Personnels à l’écoute de son client. Service et chambre au top. Petit déjeuner avec un large choix de produits. Une ville à visiter avec ses restaurants de qualité.

Bien et calme

This apart hotel is in an ideal, quiet location, 10mins walk down into the centre of the city. Three good restaurants and a small supermarket within 200m. Very good value, clean, functional, everything you'd need for a few days stay. Limited, but adequate cooking area with fridge, coffee machine, oven, hob, microwave, but no kettle or toaster. Bathroom good, but no toiletries provided. We got into the private underground car park, at Euro10/day, but perhaps not big enough for all guests?

Excellent surprise for this hotel conveniently located between Nantes city center and on the way to the airport if catching a plane. I booked a one-night stay (04th - 05th December 2021) also based on the positive reviews read on Google and ***********. My stay in room 304 was extremely pleasant as the room is perfectly located on the courtyard, providing a quiet surrounding. The room itself is big and I was particularly impressed by its cleanliness. Furthermore, check in and check out at reception was very smooth and handled professionally. Talking to the reception team, it is obvious they genuinely like their job in the hospitality business. Their commitment, all the more resounding in this time of uncertainty, is pleasant and warm to witness. Next time in Nantes, I have found my preferred hotel :-)

I absolutely would not recommend this hotel for anyone! We stayed at this hotel recently and were disgusted with the conditions! The rooms were dirty, the bathrooms grout was yellow and dirty with poo on the wall next to toilet. After a long travel and 44 degree heat when we checked in the hotel took 300 euros from our card, in their words to pay for ”damages”. I disputed this as I didn't agree with such a large amount being taken for a security deposit. They told me it would be refunded on check out and the receptionist was rude and did not care. This amount was not for charges to the room as when I checked out I had to pay for a coffee and taxes separate on top of the deposit! When we checked out they would not refund the money and I had to stand and argue with the rude reception staff for 30 minutes before they would refund in front of me. When we went to the room, the air con was broken and the thermostat to change the temperature was damaged with all the buttons broken out. If they are taking £300 for damages this should have been fixed and the room should not have been allowed to have people stay in it. When I complained they took about 3 hours to change our room and then instead of giving me the keys gave the keys to my son who had no idea what was happening so didn't tell me about it! I questioned them as to why they were giving the keys to a child and not an adult and they were rude and did not care. When we moved rooms the room was dirty too and there was an ant infestation. All night and the next morning we were killing ants and found them crawling over our clothes and belongings and then found ant powder all over the floor. clearing the hotel has an ant infestation that they already know about so we shouldn't have been put in that room and also I then had to keep my1 year old baby away from the dangerous chemicals! This is disgusting and the hotel should be removed from sale!!

Nous avons passé un séjour au mois d’août, super hôtel que je recommande ! Hôtel très propre super petit déjeuner et très copieux ! L’espace piscine pareil si nous avons l’occasion nous retournerons. Nous avons eu un problème de clime pendant 1 nuit le personnel a été efficace pour nous trouver une solution. Personnel très sympathique et toujours le sourire. Pour le prix hôtel au top.