Hotel berhampiran DEVRED 1902, Nantes

Bien et calme

I absolutely would not recommend this hotel for anyone! We stayed at this hotel recently and were disgusted with the conditions! The rooms were dirty, the bathrooms grout was yellow and dirty with poo on the wall next to toilet. After a long travel and 44 degree heat when we checked in the hotel took 300 euros from our card, in their words to pay for ”damages”. I disputed this as I didn't agree with such a large amount being taken for a security deposit. They told me it would be refunded on check out and the receptionist was rude and did not care. This amount was not for charges to the room as when I checked out I had to pay for a coffee and taxes separate on top of the deposit! When we checked out they would not refund the money and I had to stand and argue with the rude reception staff for 30 minutes before they would refund in front of me. When we went to the room, the air con was broken and the thermostat to change the temperature was damaged with all the buttons broken out. If they are taking £300 for damages this should have been fixed and the room should not have been allowed to have people stay in it. When I complained they took about 3 hours to change our room and then instead of giving me the keys gave the keys to my son who had no idea what was happening so didn't tell me about it! I questioned them as to why they were giving the keys to a child and not an adult and they were rude and did not care. When we moved rooms the room was dirty too and there was an ant infestation. All night and the next morning we were killing ants and found them crawling over our clothes and belongings and then found ant powder all over the floor. clearing the hotel has an ant infestation that they already know about so we shouldn't have been put in that room and also I then had to keep my1 year old baby away from the dangerous chemicals! This is disgusting and the hotel should be removed from sale!!

Compact but perfectly formed. Quiet with all amenities (comfy bed, fast wifi, good shower are the essentials for me), helpful staff, excellent breakfast (and guest lounge) - great location. Perfect work hotel - walking distance to station, the conference centre - and to the old town.

This apart hotel is in an ideal, quiet location, 10mins walk down into the centre of the city. Three good restaurants and a small supermarket within 200m. Very good value, clean, functional, everything you'd need for a few days stay. Limited, but adequate cooking area with fridge, coffee machine, oven, hob, microwave, but no kettle or toaster. Bathroom good, but no toiletries provided. We got into the private underground car park, at Euro10/day, but perhaps not big enough for all guests?

Hotel idéalement situé au cœur de la ville, permettant de tout visiter à pied et disposant d'un parking. En revanche, la literie n'est pas au niveau du tout (matelas fin et très dur), il s'agit de la même literie que l'on retrouve dans les hôtels Ibis **. Les draps sont rêches et trop petits (cela envelope difficilement le lit en entier), les cousins petits et sans volume, la couette fine et toute petite. Ce point doit vraiment être changé, actuellement ce ne sont absolument pas des literies dignent d'un hôtel 4 étoiles. Les chambres sont plutôt petites.

This hotel is in a fabulous location. Bars, restaurants and shops all nearby. However the staff are not of the same quality. Our room had a bath but the plug did not work and so the water just drained out as fast as it came out of the taps. The device on the side of the bath was broken and thus the plug was useless. I mentioned to the girl on reception that there was a problem with the bath and it needed fixing. She told me she would get it fixed. Nobody arrived to fix it that day so I explained the situation to another girl the following day. Again nothing happened. Both girls were not interested and ghisvreflects very poorly on the hotel and the Mercure group in general.

Kind, helpful staff. Very good location. Great and exceptionally clean room. Very comfortable bed. An excellent example of the fact that it is possible to receive a very high-quality service for little money. I will definitely choose this hotel chain in my travels in the future.

The Hotel is well placed in a quiet street very close to Place Graslin. The staff are excellent and the breakfast is good with a plentiful supply of quality food including some local produce. Our biggest complaint was that having paid for a premium room there were some issues which made it less than comfortable. Room 226 has a separate toilet to the bathroom with no wash basin so that you have to walk across the room to wash your hands. It also meant that the toilet was a small cupboard. The room was a good size but only had one chair and the biggest inconvenience was that there were no bedside cabinets or even a shelve. In fact storage space was very limited the wardrobe was an open hanging rail. I raised this with reception to be told that was what was provided. It was not until a couple of days later when all the rooms were being cleaned (and doors were left open) that we noted every room had bedside cupboards or shelves and that most had a wardrobe with a door. I am sure that this could be put right in a premium room but it did become an annoyance especially as we both wera glasses and it is very useful to be able to put them close at hand when you go to sleep.

Très dessus, à Eviter même à fuir. Pour un déplacement professionnel de 5 nuitées (du 30/10 au 04/11), j'ai réservé deux chambres le 23/10 à 18h30 par téléphone, le prix annoncé était pour deux chambres à 412€50, trouvant ce prix très interessant j'ai repassé un appel à 19h00 pour confirmer les conditions ce que la personne m'a bien confirmé. mon sejour une fois terminé je passe à l'accueil la personne me dit qu'elle ne trouve pas la deuxième chambre dans son logiciel et qu'elle doit cherché plus. après vérification elle fini par trouver et m'annonce le double en tarif, lui expliquant la situation elle me dit qu'un stagiaire a déjà fait cette erreur et qu'elle allait voir avec pour ne pas refaire cette erreur mais qu'elle va tout de même débiter mon compte du double du prix annoncé. Je trouve ça malhonnête, car si dès le début on m'aurait annoncé ce prix je n'aurai peut-être pas réservé surtout que d'autres hôtels sont dans le secteur avec des services meilleurs. Concernant les chambres elle ne sont pas exceptionnelles, avec un réel défaut d'isolation, une des chambres avait même un problème de chauffage... Bref très déçu de ce séjour et de ce traitement.