Popular Hotel Novotel di Nantes

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Novotel Nantes Centre Bord de Loire

Novotel Nantes Centre Bord de Loire

4/551 Ulasan
Nice business hotel with good breakfast. Walking distance from main attractions. The breakfast is rather expensive, but kids eat for free. We could not get to our room due to the problem with key cards. Our neighbours said that had the same problem the other day. No other issues. The view from the room was amazing, especially at sunset and at night. Our son didn't want to go to bed and wanted to look at the window instead.
Novotel Nantes Centre Gare

Novotel Nantes Centre Gare

3.9/555 Ulasan
Nantes City Center
My first time in Novotel and last. We stayed 5 nights during Hellfest and we had the hotel booked for over a year. On arrival we were asked to pay a deposit of 800 euros and that was a discount as it should be 900. When we left we had to pay nearly 100 euros more than what was mentioned on ***********. We received only one water on arrival and another day even though we were there 5 nights and we were two people. The hand wash finished after one night and was never refilled. This weekend the temperatures were around 40 degrees and we were given a room with faulty aircon. We were in 2 stars hotels with service way beyond this. As soon as we arrived we were scared we would not have a hotel to stay in and we had booked over a year before. Unnacceptable. Also I left a peg for the hair, a black plastic peg to hold the hair that disappeared after the first day. The locker had an error at a point and even though the staff quickly sorted it out, it gave us a panic attack as our passports etc were there. We never had an apology, on the opposite we were invited to cancel in the most packed weekend of the year (thank you!) and were overcharged. The experience  was really not worth the price and I will never chose Novotel again.

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