Hotel berhampiran Square des Courtils, Nantes

This hotel is in a fabulous location. Bars, restaurants and shops all nearby. However the staff are not of the same quality. Our room had a bath but the plug did not work and so the water just drained out as fast as it came out of the taps. The device on the side of the bath was broken and thus the plug was useless. I mentioned to the girl on reception that there was a problem with the bath and it needed fixing. She told me she would get it fixed. Nobody arrived to fix it that day so I explained the situation to another girl the following day. Again nothing happened. Both girls were not interested and ghisvreflects very poorly on the hotel and the Mercure group in general.

This hotel is mediocre at best. Though we paid in advance, on the second day they locked us out of the room and told us our credit card was declined. Three times during our four day stay the key card stopped working, for no particular reason. The bathroom was HAZARDOUS. You need to step up into the shower and there are no handrails. Try stepping in and out of a wet shower!!! It's an accident waiting to happen. Cleanliness was not so great, either - in the lobby, in particular. Front desk personnel were not particularly friendly or interested. Good points: location, right near the 3 train. Air conditioner worked. Breakfast was good. If you're not planning to spend too much time in the hotel, it's fine. Just be careful in that bathroom.

This apart hotel is in an ideal, quiet location, 10mins walk down into the centre of the city. Three good restaurants and a small supermarket within 200m. Very good value, clean, functional, everything you'd need for a few days stay. Limited, but adequate cooking area with fridge, coffee machine, oven, hob, microwave, but no kettle or toaster. Bathroom good, but no toiletries provided. We got into the private underground car park, at Euro10/day, but perhaps not big enough for all guests?

Intrusion of Privacy Overall, we were OK with the hotel until one morning when someone knocked on the door. It was 9:30am on a Friday and we were not ready. Two staff asked if they could enter the room to count the towels and linen, ”pour compter le linge”. My wife was still in pyjamas, and we felt like a complete INTRUSION of our PRIVACY. They touched the bed linen with their hands, they looked around the room as if they were looking for something or if they were police. My regret was I should have asked for IDs before letting them in or call reception. Like I said, we were not quite awake, I wasn't ready for this, and this was so completely weird. It felt completely unnecessary. I have dual citizenship French and British, this wasn't a language problem. I can't imagine how someone who wouldn't speak French could process this situation. We have decided to never use this hotel group again as a result and waited over a month before writing this review. ---- The hotel replied my husband. We cannot accept all of their excuses For Intrusion of Privacy! 1/ The hotel said, they posted a notice inside the lift. But we didn't see any notice - they can come into customers' rooms to check/ count a towel anytime. Normally, if you have a customer/ traveller, you will not read all notices inside a lift with some heavy suitcases. It seems the hotel just wants to find an excuse to deny their faults - 2 staff went to our room when we just woke up with our pyjamas at 9:30am. Also, it doesn't make sense. That's meant - the hotel staff can do anything they want that they can go to customer room anytime if they post any notice. They should inform all our customers when we check in face to face at the counter. Besides, we needed to use a card access the lift to go up. It's also very annoying as the cards didn't work a few times, so we needed to go back to a reception to refix our cards during 4 nights stay. If they really posted a notice - How can every customer can read this notice because we had the cards problems already ??? 2/ the hotel messages also make us feel more upset and disappointed. They told us, actually, 2 staff were a hotel director and reception manager who got into our room to count a towl at 9:30am. They didn't show us their staff card / ID. The didn't say they were a hotel director and receiption manager. I asked my friend who is working in one international brand hotel. She, this Nantes hotel made a big trouble and fault..So, it's not acceptable. Since a customer rents a room, a staff should not get into a customer room except a cleaner or having an emergency situation. We DID put a sign - DON'T DISTURB. 2 staff still knocked our door and they needed to go in. Honestly, they are a hotel director and receiption manager who should know more hotel rules than a junior staff. We cannot accept these kinds of excuses. We would not rent this brand of hotel anymore. Not Recommended.

Excellent surprise for this hotel conveniently located between Nantes city center and on the way to the airport if catching a plane. I booked a one-night stay (04th - 05th December 2021) also based on the positive reviews read on Google and ***********. My stay in room 304 was extremely pleasant as the room is perfectly located on the courtyard, providing a quiet surrounding. The room itself is big and I was particularly impressed by its cleanliness. Furthermore, check in and check out at reception was very smooth and handled professionally. Talking to the reception team, it is obvious they genuinely like their job in the hospitality business. Their commitment, all the more resounding in this time of uncertainty, is pleasant and warm to witness. Next time in Nantes, I have found my preferred hotel :-)

the hotel is very good in the heart of Nantes 2 min walk to castle and good restaurants and bars. the room is practical and the snack option in the hotel is exactly what is needed. the hotel is very clean. will be staying again. Plus the crinkled linen bed sheets are perfect

Personnel agréable et sympathique, appartement propre et lit confortable. Pas de savon pour la douche et porte savon lavabo vide. Radiateur salle de bain ne fonctionnait pas. Fond de casserole et poêle sale, du coup j'ai utilisé le micro ondes. Il faudrait laisser plus de temps au personnel de ménage pour qu'il puisse faire le travail. Il y a une cafetière et une bouilloire, un sachet de thé, une dose de café... aurait été le bien venu. L'installation de distributeurs automatiques de boisson et nourriture dans le couloir est une super idée. Nuit au calme j'ai bien dormi.

Very nice staff, pretty hotel, right across from the gare and tram, around the corner from the castle and old town center. Those are the “goods”. However, we were given family room 111 which faces the street. The air conditioning was not working well, and when we opened the windows, there was the sound of the train, people fighting, or couples. We asked to have the air fixed but were just as uncomfortable the second night. The “rooms” are separated by sliding bamboo curtains, which made it impossible to sleep until the last person went to bed. Breakfast was very sp**** at the €14 per person charge. But reception staff was impeccably nice. I think we would choose a real hotel with real beds and real doors next time.

Très agréable depuis l’accueil excellent et professionnel. Le surclassement proposé avec ma carte de fidélité Accor. Excellent repas avec des produits frais et un prix plus que raisonnable. Agréable également l’accès parking jusqu’au hall d’entrée sans se mouiller. Très bon petit déjeuner avec du salé ey sucré de qualité, jus d’orange pressé à l’instant. Qu’une bonne note pour qualifier la prestation générale proposée par cet hôtel

Awful experience at this hotel. Check in is stated at 2pm so arrived around 3pm with my family (3 year old and a 4 month old.) I was told our room was not ready and we would have to wait. Waited an hour in the lobby (4pm) to be told again our room was not ready and hadn’t been cleaned. Again waited in the lobby and At 5.30pm and close to tears after watching numerous people check in and with a very bored 3 year old and a very tired baby I was again told my room was not ready, bearing in mind this was 3 and a half hours after the 2pm check in time stated online. Also during all of this I was told there were no baby changing facilities available at all in the lobby. No empathy from staff shown for my situation. After stating I would have to cancel and find alternative accommodation a room became available?! We eventually got a room closer to 6pm 4 hours after stated check in time when booking. No travel cot in room as requested bought brought to the room eventually. I am totally in shock with the treatment we have received. Would not recommend if travelling with children or if you want to spend your time sitting in a reception area instead of the room you have paid for!!! Some positives: nice breakfast, room was a good size, snack shop downstairs was handy, bar staff were lovely.