The County Hotel

What a brilliant, fabulous, fantastic customer centric approach from start to finish ! 😊. THANK YOU Angela & your team! We arrived early but Angela could not have been kinder and more accommodating The hotel was so Art Deco, interesting and had a brilliant ambiance & atmosphere. Our room was lovely Overall a fantastic place to stay in central Napier, so close to the town and seafront Would definitely recommend

We were warmly welcomed by the lovely manager, Angela, and taken to our room where our welcome pack awaited us. Packed with yummy treats, chocolates, fruit and wine! The room was spacious with many Art deco features and the bed very comfortable. The hotel has been refurbished completely in character and one can sit and enjoy the free port provided in the library or play the organ or grand piano while soaking up the significant atmosphere of this building. Despite being transported to yesteryear the hotel provides modern amenities when they are needed, double glazing and three head shower as well as spa bath. I highly recommend upgrading to the spa room if you can. We enjoyed the generous included beverages provided and the meal we enjoyed in the hotels restaurant was top class. ( see photos) Thank you to all the staff at The County who made our stay such a great experience. Angela is always on hand to help out and provided advice on where to eat, tourist info etc.

I booked 3 night luxury bliss escape for my husbands birthday and it totally exceeded our expectations. From the moment you arrive Angela goes above and beyond to make sure your stay is the best, we even received an upgrade to a suite. The rooms are furnished in a style to match the heritage of the hotel but have every mod con you need. The bed was extremely comfortable and the rooms had gas heating and air conditioning in the bedroom. When she had to postpone dinner on my husbands birthday to the next night as the chef was sick she reimbursed as handsomely for the inconvenience, we did tell her it wasn't necessary but she insisted. The dinner we had at the restaurant was absolutely delicious and the bar & restaurant have a really nice cozy feel. Angela is an asset to this hotel and made our stay everything we could have asked for.

Wonderful 3 nights loved the detail in the hotel decor it was stunning. Can’t fault anything Angela and Richard were the perfect hosts and their attention to detail was superb. Breakfast was exceptional. Look forward to returning.thanks

The County Hotel is a beauty of Napier, a private hotel, supposedly 5 star, which is well suited to the hopeless desires of romantics and old-world aficionados, whilst its charms may wear thin on those who want more practical amenities. Are you used to big plaza-style joints with scores of rooms ? This one here has a grand total of eighteen rooms in a compact stately building. Strengths include a beautiful ornate style which graces both the exterior and interior, undeniably affording it a plush deluxe feel, enhanced by gracious service. But there is only one restaurant which is only open for dinner ; I do not think there is room service for food, and the central city location means that lounging and relaxation areas are limited - there is a nice aristocratic foyer but forget things like pools or gardens. The place was constructed in 1909 and survived the 1931 Napier earthquake that devastated the region while also spelling the end for many beautifully designed buildings of the era. The County Hotel survived the apocalypse, and that's all the more reason to celebrate its well preserved heritage. But it's desperately in need of funds - it was put on sale a few years ago, and my room's bathroom, while presentable on the surface, reinforced that predicament with some issues that are simply not on par with a highly regarded luxury hotel. The 5 star label here is touted as a rare accomplishment for a hotel in North Island that lies outside the loci of Auckland and Wellington - the staff here do well to maintain that level but the amenities do not stack up. I paid NZD $ 320 per night at peak season, the amount deducted at the time of booking. The building may not be enormous but in a city carefully designed as the Art Deco Capital of the South Pacific, with so many handsome buildings, The County Hotel stands out with its quietly magnificent architecture and tasteful choice of colours. A phone call on reaching the hotel and a lady comes out, leading you in, with hospitable demeanour, a smile and an overall polished charm that really made me happy as I settled in. The same lady showed me my room and explained the arrangements. The AC was already on to cool the room as it was peak summer. The high-ceilinged spacious room's best asset is its quietly elegant design - if you want modernity, this was the never the place to start with. The bed, with its polished-wood headboard in a subtle Edwardian style, and a light blue satin blanket which neatly sheaths the expanse from end to end, may give one a decent night's sleep, while being in no danger of winning awards for the most comfortable bed. Furniture has a nice classical design, the red carpet continues inside, and the curtains are swagged. The bathroom's best asset, ironically, are its natty slatted wooden doors. Parting them you see an elegantly presented white tile bathroom but the material is unsuited to the hotel - marble or polished stone would have been a far more appropriate luxe choice. White

As part of a flight crew who travels the world often and stays in Marriott properties we all were not sure what to expect. We were pleasantly surprised though at this quaint, historic hotel. The rooms were nice and amenities were on par with most of the hotels we stay at. The service was great from Angela at the front desk, and the owner Chris had a fantastic recommendation of visiting the Mission Estate winery where we ate lunch and had a wonderful experience. I would most definitely recommend the County Hotel.