Le 4 Stagioni Dante's Suites H Napoli Centro, by ClaPa Group

Apartment is nice but service is dire. Held my friends deposit for way longer than expected. Someone knocked on the door to check the room about 30 mins after we has checked in, why not do that before we check in.....we was in bed! It took weeks of chasing to get the deposit money back.

I do not recommend to anyone! The room was super small, the shower was broken, the bidet too! It is located in a super busy square with many restaurants and a small street right under the window where there is constant movement of people and cars and when someone can't pass they start honking... Terrible noise right under the window... There is also deposit for the empty small room of 200 euros, which I still can't get back after more than a month after I left the hotel, and this is not an isolated case reading the reviews on google and trustpilot! Also, the reception is about 20-30 minutes walk from the hotel and the staff is terribly arrogant and unhelpful! Run away from this place!!!

Stay away from this place. Staff is extremely unhelpful, rude and not willing to serve you. Neither was I informed before I booked the place that there was another adress to the so called room further up in the city. Neither could they check me in - they just handed me an ipad for me to do it myself. I cancelled all 3 nights and after my email - they refused to return any money for my nights and not only that - they were extremely rude. This is not some place you want to book.

The place is clean and tidy; shower door a little broken but overall fine. It’s a super central location, amazing to visit the city. It’s not very comfortable the fact of doing checkin in another place (about 20 mins walking distance to the accomodation).

The staff was helpful and nice. The room was comfy, clean and excellent located. The room more spacious that i expected. The Dante square is very cosy and the restaurant under the room is very good :) Highly recmmened to everyone who wants a great time in Napoles!

Personale completamente assente, rendendo il tutto “tecnologico”, che all’inizio sembra positivo per risparmiare tempo e tutto finché non si presentano problematiche gravi come il codice che apre le varie porte e portoni che non funziona più, nessuno si presenta e rispondono al telefono pure scocciati!!! Per fortuna i signori del ristorante affianco hanno le chiavi perché hanno il loro deposito all interno dell’edificio. Cosa ancora più grave, la caparra di €200 che dopo 30gg lavorativi dovrebbero ridarti, il nulla, sono passati 2 mesi, infiniti messaggi, mail, chiamate, per ricevere risposte automatiche inutili che ti fanno sentire preso in giro e pure un disperato perché continui a scrivere nella speranza di una risposta seria o persone al telefono indispettite!!! Mi pento di non aver letto le infinite recensione negative su Google prima di prenotare. Gran peccato perché ci ero già stato qualche anno prima e andò tutta la perfezione, senza tecnologia ovviamente e una persona che ci venne a prendere addirittura in mezzo via Toledo. Siete la vergogna di Napoli e di noi Napoletani per bene che dobbiamo combattere continuamente contro i pregiudizi che la gente come voi alimenta.