Hotel Terbaik dengan Gimnasium di Nara

整體是非常棒的體驗，所以給了5星🌟！先説優點： 1、酒店內部裝潢的木材非常有大自然的氣息，極簡中帶點奢華，給人很舒服的感覺☺️ 2、露天温泉池體驗也非常好，景美，如果缸能再大一點就更好了，否則一個房間住2-3人完全沒辦法在50分鐘內體驗到位，這點就不是很人性化，人多人少都衹給你50分鐘，並且缸太小最多也就一個人進去泡，其他人得等在外面，情侶也沒辦法同時享受。🥺🥺🥺 3、另外餐食還不錯，中規中矩，飲料另算，特別驚艷的味道也不多，頭道冷菜最好吃 4、晚上的若草山夜景很棒，這個必須點贊！酒店會開車送你上山看👍 再來説説很有必要改進的點： 1、酒店服務略顯尷尬，態度是極好的，但總有説不上來的違和感，比如checkin時跪式服務，到後面用餐活動，給你checkin的服務員甚至都不記得你的姓和哪間房間（對一個如此小規模，沒幾間房的精品民宿來説不應該），流程化痕跡明顯，並且説會幫忙問隔天早上私人温泉是否有空位都沒有下文了。🐶 2、房間床上的枕頭很不舒服，太高了，並且兩個枕頭都很高沒有差異，也沒得選，小心落枕。👴 3、包的一頓晚餐不含酒水和菜品升級需要另外點，但我們沒點，退房的時候女將還要特意來問我們收錢，當我們表達了困惑，她才問我們晚餐有沒有點額外的酒水。拜託，客人點沒點你們沒有記錄嗎？退房的時間要客人自己確認豈不是很失禮？🙁 4、觀察了下當天住宿的賓客，基本上中國人（含港台）居多，其次也有少數歐美人和日本客人，但酒店居然沒有説中文的服務員，除了日語就是強行背詞的日式英語。想説雖然也可以用英文溝通，但是萬一不會説，全程雞同鴨講真的有在尊重中國客人嗎？畢竟這樣溝通無比吃力，有些日本人講的英語還聽不懂，不知道酒店方是怎麼在中國客人如此多，還開微博推廣的情況下沒有會説中文的服務員？🙁

交通不是很便利，出地鐵後推着行李箱走了八百多米，大半夜真沒想到還有這麼高大上的酒店。房間特別好，前台辦理入住手續的時候，工作人員服務很有禮貌，很貼心，該提醒第二天出行的交通情況與時間表，該注意的末班車時間，都説的很清楚。 服務：很貼心 班車服務:很準時 衞生：很乾凈 環境：沒想到出現一家這麼好的酒店 設施：很齊全

雖然衹住一晚，但超級滿意，酒店就在jr站邊上，出jr再走兩分鐘就到了，附近也很多吃的，還有家超市。酒店有寄存行李服務，如果來的早就把行李寄存再酒店，然後逛着去奈良公園。酒店房間也比大阪住的要大。設施比較新。還提供免費的水。服務人員態度也很好。有機會還會來住這裏。

This is a beautiful property, but service is not up to standard. This is reflected in their 2.5/5 rating on Bonvoy. Some examples: - hotel entrance is almost impossible to find and sign is laughably small. Concierge talked to our driver in the street and we still missed the entrance. - check-in is slow and cumbersome, literally 20-25 minutes, when 5-10 would suffice. Am dreading the check-out. - asked concierge for Nara restaurant suggestions. Got deer in the headlights look and asked about our priorities and told us everything was closed. Asked for Kyoto suggestions; similar useless response. - in-room dining is limited, so we ordered some food delivery via Uber Eats. Asked front desk to accept our delivery (not bring it to our room, just accept it for us). We were told it wasn’t possible with no explanation (I guess they think making these deliveries more of a hassle will increase room service revenue - it will also increase customer inconvenience). Night desk clerk was not friendly or pleasant to deal with. Room service prices are also astronomical with tiny portions. - asked for foam pillows. Feather pillows were causing allergic reaction. Answer was no, they are all in use. - there are literally almost no places to sit, while waiting for a taxi. Is a bench so hard? - finished breakfast. Some kind of film crew shows up (10:30am); everyone tip-toeing around them. Paying guests being inconvenienced trying to come and go. - “Luxury” service is all about anticipating guest needs and helping them. One very bright spot was Evisa. She saw our taxi driver seeming confused, ran down the driveway and outside to translate and help us, without being asked. She was helpful with a very positive attitude. She could teach the rest of the staff excellent customer service.