Ulasan Hotel the Royal Plaza

Do not stay here! For years I had wished to travel to India. However, staying at the Hotel Royal Plaza, was the worst hotel experience ever. The staff are extremely rude. They do not greet, avoid eye contract, outright ignore when greeting them or asking a question. Staff are also extremely unhelpful. When ordering food during dinner or at the brewery, we were totaled ignored and even after asking for a menu and placing an order, 90 minutes later, we were still not serve. You feel extremely unwelcome here by all the staff. Upon checking in, the room had not been clean in weeks. There was dust everywhere in the bedroom, including the bed. The bed sheets are filthy. They were covered in stains and dirt marks. I had to request several times during our stay for the bedsheets to the changed. There were no towels in the room, no soap, no toilet paper, no gowns and no bottled water. Only after requesting again several times from the help desk, did someone come assist begrudgingly. Twice, after returning to the room after a day exploring the city, the rooms had not cleaned. India is a magnificent place to explore. However, returning to the filthy, unfriendly and unwelcoming hotel after a busy and exciting day, only dampened our mood and experience. I would highly recommend that you do not stay here. It is not worth the money, and more so, it will like ours, ruin our experience at the end of the day. It is actually ironic that the hotel is name “Royal Plaza”, as there is honestly nothing regal about their customer service, food or rooms.

Hotel is very old. Lobby is very nice but rooms need major upgrading. Booked 2 rooms. Staffs are nice. Ut they just are not ysed to smiling at guests. But request were fulfilled even if not immediate.

I read the reviews and had some disbelief at the reviews that talked about many things not working in the room. Unfortunately, that is true. In my room, the heat didn’t work, the phone didn’t work, and the daily cleaning service didn’t replenish my towels only took them away. The management offered to send a blanket and heater, but despite two in-person, at the front desk requests (because my room phone didn’t work), these things never arrived. It was pretty cold at night, and my light hand washing didn’t dry over 48 hrs. Also, it’s not really walkable to anywhere… it’s a big traffic circle. Thankful to have a driver.

Nice hotel for business trips

Overall experience was good, Breakfast was good, location is also good.

It's a normal place to stay. I am okay to stay here. But family stay is not recommended.

Location is quite good but the hotel is a bit dated. The safe was not working, but to their credit, they replaced one the next day. Cleanliness is just OK, but can be improved. The room is generally OK, but the drawers were not cleaned properly.

Not so good as shown in the internet. Photograph shown are basically of the lobby area.

Good Room ! Spacious. Great views !

not as what was expected.. paid too muchh for nothing

Good hotel but room is medium

Worst

If you want access to all of Delhi’s key landmarks and don’t want to pay over the top - this is a good hotel. Sadly this is where I run out of nice things to say. The rooms are dated and dirty (there was mold in the Junior Suite that we had booked), breakfast is okay but seating is terrible and if you are in a large group I’d recommend going down early. The food for room service is overpriced and not enough value for money. I’d give this a miss.

A stunning hotel in Delhi. An amazing entrance lobby, lovely gardens with outside dining area & pool. A very comfortable room & a great view from our 10th floor room. Friendly & helpful staff. We even got a packed breakfast to go as we were checking out for an early flight.