Ulasan Hilton Garden Inn Queens/JFK

Good and clean.. Fast check in and check out.. Air port shuttle and drop off available

酒店比較有歷史，但價錢合理，性價比高。距離JFK機場十分近。前台員工有禮，附近食肆外賣選擇亦多。 

1、深夜從肯尼迪接到朋友，步行抵達了酒店。 2、價格高，遠離市區，衹住了一個晚上。 3、房間很乾凈、舒適。 4、空調很暖和，給力。

體驗超差！作為一名老攜程，第一次碰到這麼鬧心的事兒。孩子的飛機到達比較晚，提前通過攜程跟酒店確認，答覆是到達指定地點後打電話給酒店、可以接機。當天晚上降落後電話聯繫，居然不接！在幾家酒店中猶豫、最終選擇了女王，就是因為他們答應接機，結果還是打車去的酒店。

挺好的，下次還可以考慮

離機場確實很近

They couldn't find my reservation so I waited over 20 minutes until they were able to find it, hotel is far from grocery stores and their on site restaurant opens from 5pm to 11pm.

They never tell you the hotel is under construction.This past trip construction was all over the building.

Hi, when we stayed here on March 15th we were on a layover. When we got back to the hotel from dinner we could not enter our room. The door lock mechanism was broken. We waited 2.5 hours in the lobby until 3 in the morning for them to replace our lock. We had to be at the airport at 4am… staff did not seem in any rush to get us into our room nor did they apologize or offer any compensation. I have email that specific hotel and the corporate emails with no response. $200 wasted.

The bathroom sink wouldn't drain. The TV needed access through my phone. It's much easier to just turn on the TV and have it work after a long tiring flight instead of having to do all sorts of tech tricks just to watch TV. The place was under construction and felt cheap and dirty.

What I did not like was before I arrived, I called several times to inform the staff that I would arrive late and my efforts were fruitless! I did arrive late on Wednesday March 6th/24 and was told that my family of 3 adults had to sleep on 1 king bed when I reserved ,2 double beds. I was tired and disappointed. I had to request a cot. I have never had such an experience of not having my request honoured at any previous hotels. Secondly, I was told that I was eligible for the "honour" membership and would receive 500 bonus points along with 1 free night for future stay but was disconnected 3 times when attempting to enrol. My experience was disappointing!

The parking is an issue. The parking area gets full fast and you on your own to park on the street. I didn't like that at all.

Parking is first come first served. Never heard this at any hotels in north america. Room had leaking water on floor, they changed the room but got smaller double beds for thw price of queen beds. Good luck with parking on the road, its a mess.

I stayed at this hotel twice. The room on the fifth floor is newer than the one on the third floor. If you want to find a reliable hotel with lower price, Hilton Garden Inn is a good choice.