Holiday Inn Manhattan 6th Ave - Chelsea, an IHG Hotel

Absolutely loved the city view of this room. The room was quite spacious and clean, great service, and free bag check after checkout. Will definitely be coming back.

We were there when they were doing maintenance. It was okay its a good stay for a day..

Clean modern room - small but expected considering price and location. Would recommend

There was no curtains in the room and they couldnt do anything about it. terrible.

Best place to stay. Fast check in. Amazing staff. Good services near the hotel. Rooms are big. Amenities as shampoo Dove. I am really recommend this hotel. I will be returning again as a soon as possible.

Check in staff were nice and accommodating. The room was quite large for Manhattan. There was a dark stain on the bed sheet, some mold in the bathroom and the extractor fan was very dusty. But overall not bad value for money.

The location of the hotel was great. The hotel feels old and outdated tho, there is a renovation going on which is a bit annoying since they take one of the two extremely slow elevators. When I was checking in it was a bit troublesome since they requested a credit card for deposit, I do not use credit card and since they are a "cashless" hotel, the check in took longer because they needed to contact the manager to convince her to accept some cash as a deposit. It was very annoying since I was tired and all i wanted was my room. Other than that, the hotel was ok.

Upon our arrival at the hotel, we inquired about parking our car and were directed to a nearby lot that the hotel had an agreement with. However, upon arrival, we were hurriedly asked to remove our belongings, resulting in us bringing unnecessary items to the hotel. It would have been helpful if the hotel staff had informed us that we could unpack our things near the hotel entrance at a more relaxed pace. Furthermore, we experienced an issue with our shower upon returning to our room in the evening - there was no cold water. We contacted the reception and a technician was sent to fix the problem. However, after tinkering with the water for a while, the technician informed us that the issue had been known for a few days, as the contractor had "crossed the pipes," and that we would be moved to a new room the next day. It would have been more appropriate for the hotel staff to have informed us of this issue at check-in and avoided the inconvenience of sending a technician who was unable to fix the problem. This could have been especially dangerous if one of our children had attempted to take a shower with only boiling water. While the manager was accommodating and we received compensation, such as half a night's stay and a complimentary breakfast, informing us about these issues beforehand would have been a better solution.

Service improved, but facility not good.