Hotel di Midtown Barat, New York

Was perfect for what we needed. It could've been a little cleaner, and the toiletries were not excellent - glad we brought our own this time. The hotel offered free luggage storage, which was great as we arrived around 10 am. The bar closed at 11 inside the hotel & didn't serve food. :( Elevator took a while to get on since there were only 2, and they always seemed busy. It wasn't too noisy - especially for New York. Great location - Carnegie Diner was just two blocks away. Also close to Seraphina, Ellen's Stardust Diner & Times Square.

I would recommend Holiday Inn Manhattan NYC to travelers looking for a comfortable and convenient accommodation option in the heart of Manhattan. With its friendly staff, clean rooms, and prime location, it offers excellent value for a memorable stay in the Big Apple.

The location is nice, close to Times Square. The hotel is clean, as other Hilton hotels. Breakfasts are good too, with very pleasant service. But there are some things that left that bitter feeling after my stay that I would like to share. 1. Destination charge. This is the second Hilton hotel in New York I have stayed at, and both charged additional USD35 for so-called destination fee per night. As the receptionist said, it’s MANDATORY. This 35 dollars are charged per day and the guest must use it the same day, they don’t even accumulate. How do you spend it? In the hotel restaurant or bar. What can you buy with it? Three bottles of drinking water, or two cans of beer…. Why am I forced to spend my money on the things that I don’t need and that are so overpriced? You already charged me for the room, and I happily paid for it. 2. The hotel page here shows a picture of “swimming”. It’s a rooftop swimming pool. I was excited to have a chance to spend some time in the pool. The reception said there was none. Please remove the picture from the page, as it is misleading. 3. There is no tea or coffee in the room. That’s the amenity available in every hotel, even the cheap ones. But when we called the service, they said: no, we don’t offer coffee or tea. But they did bring us a kettle:) I can see that it’s not listed in the available amenities here, but I didn’t even expect that. It’s such a little thing that makes your guest’s stay more comfortable. Anyways, it was quite a pleasant stay despite these unpleasant details. Thank you.

Check in was quick. We were on the first floor and it was so loud at night -- the lobby worker had friends visiting whose voices echoed in the lobby until midnight. In the morning, the beeping of the waffle maker in the breakfast area was loud, even from the tin with the door closed. There were hairs on the bathroom and bed that were clearly not ours as they were not our hair type. The bathroom was so cramped that you cannot open the door fully because it hits the toilet. There was noise very loud in our room from what I think was hotel workers moving things. However, the price was low, the location was great, and it didn't feel unsafe. You get what you pay for, and it fulfilled our basic needs for a one night stay in the city.

The service was okay. But at the checkout they surprised me with a 130USD of hidden fees. The comforter didn't have a cover and when I ask for one they told me that it wasn't possible. We only had 2 pillows that felt really cheap and we were suppose to have a queen mattress but we only got a double. There's a lot of noise in the room and a lot of light even with the curtain fully closed. The doormen looked very bored and they never opened the door or even said hi to us. The location is very good, and the room was clean.

Hotel is old and under renovation, quite noisy , staff not v helpful. Rooms is small.

The location was excellent. We were near the Times Square, Rockefeller Center, supermarket, food trucks, one-dollar pizza place, restaurants, bakeries, and few blocks from Central Park. There were also nearby subway stations so commute was no problem. We had 2 free bottled water on arrival and if you need more, it costs $3 each. How I wish they would refill the coffee and tea pods though when used though. I liked how they have 24hr open shop in the lobby where you can checkout the items yourself but most didn’t have prices or couldn’t be looked on the computer we didn’t bother. The room was clean but the cabinet needs fixing. We had one with broken cabinet door. Small appliances include coffee pod machine, microwave, and hair dryer. View was good, we were on the 30th floor and I enjoyed looking outside the window. What I liked best was the breakfast. Overall, I’m still happy to stay here on my next NY trip 😊

We wanted a hotel for a night close to the cruise terminal. The hotel was perfect for that and within a walking distance from the cruise terminal. Elevators are SLOW and it takes forever to catch one - Some people preferred to walk down than to try and wait.

We stayed here for a week in May and loved it! We were nervous after reading negative reviews but really can't understand what reviewers were complaining about as that was not our experience at all. As 3 females travelling we always felt safe here - Central Park was 10 minutes one way and Times Square was 10 minutes the other way, it's a perfect location. We loved the view from our room at night time when New York was all lit up. Our room was spacious with a big bathroom, always well stocked with plenty of towels and toiletries. The little kitchenette was very handy when we bought drinks and groceries, or took boxes up from breakfast. Talking of breakfast this was fantastic - a huge room with plenty of seating and a massive array of fresh food always being restocked by the plenty of staff milling around answering any queries and cleaning up. There was a gentleman who was always clearing away tables and emptying the bins and was friendly and helpful. He obviously loved little kids and would pay special attention to families who were juggling their kids while also trying to have breakfast. A couple of times we saw him produce a packaged cookie from his back pocket to give to a little one and their little faces lit up and the parents were always so pleased that someone was paying attention to their kids - we thought this was lovely and such a personal touch. We've read other reviews that the breakfast room was too small with a limited range but that is not the case at all - it was brilliant - best of all they provide boxes so that you can take foodstuffs away with you which we did all the time and could then store in our in room fridge. We never saw the cleaners but they did an amazing job and twice they did our washing up! We never had that before and it was a pleasant surprise as we were intending to do it when we got back in the evening. The front desk staff were friendly and helpful and one young lady receptionist always gave us a wave and a smile as we passed by as she recognised us after a couple of days, though she always struggled to understand our English accents! The concierge guys were brilliant and so helpful. I can't remember their names except for the one with a film star name - Orlando. They answered all our annoying tourist questions and one of the guys, when we asked about a cab, took us up to the corner and used his whistle to stop a cab, opened the door and sent us on our way - such a nice personal touch which made us feel cared for. The air conditioning in our room was very effective and was not noisy at all so maybe the people who mentioned it were just unlucky. Yes the elevators did make a noise but not that you couldn't sleep. We loved New York and would like to return and will definitely stay here again - I would 100% recommend staying here.

I really like the Sheraton Hotel, this place is really very satisfying, highly recommend for a relaxing holiday, the service is quite good and friendly and very clean, and complete equipment will not disappoint