Hotel berhampiran Islamic Cultural Center Riverside Drive, New York

No frills hotel. Convenient location, express bus service to midtown Manhattan across the street.

I booked at Nap York Central park in June 2022 for September/October 2022. I chose the discounted flexible rate, as I didn’t see having to cancel or move my dates at all - my flight was paid for. Earlier this month my father suffered a stroke, was diagnosed with cancer, and was told he was in need of an operation on his heart. His quality of living went from active and healthy to in need of 24/7 care overnight. I contacted this property to see if even though the flexible option was non-refundable if there might be some leniency with this as I don’t see being able to travel in the near future, even at a partial refund (mostly for the $500 I already paid to be used for medical bills/needs). You cannot actually call or speak to anyone - they do not have phones. You can only communicate through a chat service. They don’t provide any details as to who you are talking to and my questions as to whether there is a management company I might reach out to were unanswered, and then I was just told ‘we don’t have phones’. After explaining my situation, they let me know they would not refund anything but would move the dates. According to my original booking, I would have six months to reschedule. Speaking to someone through the chat service, I was only given four months to reschedule and many dates blocked out and unavailable to me due to holidays. I pointed out that it was less time than my original booking stated and that went unaddressed, the person let me know that ‘my situation’ (my father possibly terminally ill) ‘was not their responsibility’ and they wouldn’t refund my payment or add any dates (which really would have just been giving me what I should have anyway, not exactly doing me any extra favors) and again - all questions as to whether there is an actual number or company to contact with questions was not provided. While I understand my original request for a refund was outside of the original terms, they don’t even offer the terms that are paid for and clearly stated. I’ve also worked at hotels and lodges in the past to know that they often make allowances for nonrefundable stays in cases of extreme circumstances. Booking.com reached out to try to negotiate and the only response they received was ‘no refund’. I’ve also had travel plans in the past change slightly and have been out money and have not asked for special accommodations or refunds from locations, but with the stress of my father’s health and rising costs, and so suddenly, I was looking for some empathy here. United Airlines is notorious for delayed customer service or non-negotiable refunds and I was able to explain my situation and received a full refund immediately. After some of the language used by whoever manages their chat service, I wouldn’t stay at this location at this point. I've attached some of the reviews on google, as well as management's insane responses (including taunting people about calling the police, or pointing out they don't speak English).

The hotel was nice. The front desk was very helpful. My only problem with Trip.com they don’t pay the hotel. This is the second time I used the website and it was an issue where the hotel charged my credit card for the night I stayed when I had already paid thru Trip.com. So I’m in the process of trying to get a refund. I will not be using Trip.com for future trips. I will book directly thru the hotel site. One more thing the hotel site was cheaper than Trip.com

The hotel is more like a hostel. Very small rooms small double bed or bunk beds because you will not fit two single beds in the room. Shower very good. No tea or coffee making facilities in the room. Yes tv. No breakfast included. You have to go to a nearby cafe to get a proper meal. You can get various coffee and tea bagels scones continental style breakfast in the bar area in the POD. For 4 nights accommodation only Thursday to Sunday cost app 1200.00 euro per room.

I’ve stayed several times for it’s location and cleanliness, the staff was friendly, overall it’s a great hotel, I find the price keeps getting more expensive for every stay.

My sister helped me to check in earlier in the afternoon because we arrived at JFK 10pm on that day and we don't know why our rooms were put as stay over, thus the cleaners don't provide bed tidying nor changing bedsheets until we inquired. Though we stayed 7 nights we were only provided drinking bottle water on the first day and the hotel is charging USD3.75 per small bottle of drinking water. The hotel is strategically located, easy access to restaurants and the bus stops is just beside the hotel. The receptionist Ms Shantel was very nice and service commendable when we reached hotel 230am. We met her again the day we left and the hotel should have more staff as friendly as Ms Shantel.

Was unable to get early check in even though requested a few months back when initially booked. But that’s ok, they had a convenient luggage hold. And checkin at the ready time was very smooth! Biggest issue with this specific location, they have over 40 floors of rooms and only 2 elevators. It took forever to catch one anytime coming back to the room.

This hotel is in a great location for Willimasburg. Lots of great restaurants and stores you can walk to. The facilities are very nice, with a restaurant and roof top bar on location. The 10% offered for the roof top was questioned and I didinot receive it. The service at the roof top was sub-par. The bartenders were not that busy, but never looked up at you while waiting, they were not friendly at all. The beer my daughter got from the tap was not cold. The prices are hig. That said, I would recommend this hotel for anyone wanting to be in the heart of Williamsburg, and ok with the tiniest hotel room I've ever stayed in!

服務員有點死板，其中有幾天換房間，也是必須要到下午3點才能check in，明明前一天的一個人說可以直接換，等到第二天換了人就另外一個說法了…… 房間不是很大，不過還可以吧

It was pretty easy to book, find, and to get into the hotel. The front desk person has the room keys ready, so we got to the room in a few seconds. It was clean and quite even the room was located next to the elevator. Me and my friends have relaxed time there.