Hotel berhampiran Novartis AG, New York

Two doormen stationed at the front entrance saw us retrieving our luggage from the cab trunk, but made no attempt to help. I had checked in a day earlier and was great full that the room was made available at 12 PM . They did tell us there was no view; I was okay with that as we are in NY regularly and at this trip it was not a priority. I haven’t stayed at this hotel in a few years, but remembered the excellent butler service and lovely accommodations, and was looking forward to it. The checkin felt like something one would expect at a Highway motel. No explanation of any services, no welcome drink, no Butler introductions, nobody accompanied you to the room or directed you to the elevator. The room had the tiniest window, with a curtain without a valance (# 1406) facing a wall a few feet away. No Natural light what so ever. The leather head rest on the bed was ripped on a couple of spots. It had only one not very comfortable lounge chair in a fairly large king room. So if you are a couple, you cannot even sit together for a cup of coffee. In the past at checkin the butler would introduce themselves, offer coffee , tea etc and make sure you were satisfied with the accommodations. We had ballet tickets for a matinee, so initially decided to just go with the flow. Went for a quick lunch at the Astor, paid around $170 for 2 ceaser salads, a bloody mary and a glass of Duvel Leroy Champagne. I have no problems paying premium prices for value , but $28 for a Bloody Mary with a celery stalk garnish and stoli vodka? They claimed to have invented it , but definitely not worth the price. When we returned back from the ballet and returned to the room , it seemed really depressing. They call it an interior room , but it could easily be in a windowless basement. We requested a room change and requested to speak to a manager. We were told the manager was downstairs and would call us back. We were going to dinner, so left the front desk our cell number. The manager ever returned the call. On our return when we requested a room change, we were told that they were completely sold out. At this point we were exhausted an decided to just let it go and returned to our room for a good nights sleep. It was around 10:30 PM, and there was a continuous loud rumbling sound. When we called the front desk , we were told that the noise was from their service elevator which was being used a lot that night as 2 of their 4 passenger elevators had been broken for a couple of days. They offered to now move us to another room. So at 11 Pm we had to get dressed and pack up to move to another room. The new room (1903), had a moldy smell. Got up next morning with a back ache as the bed was not comfortable. In the morning the moldy smell seems to have gotten even worse and I did report that. I was told it was because of air conditioning! We called the butler for coffee in the morning. The French press coffee arrived with c

I just stayed at the Motto in Times Square for the weekend, and had a great experience. First, let me say that I was born and raised in NYC (I live about 30 miles north of NYC now), so I know the NYC area very well, and it was such a joy to experience the city as a ”tourist” for the weekend. The hotel is in a great location near Times Square, where access to public transportation is very easy, as well as to restaurants, and Broadway shows. The hotel is very efficient and modern. The rooms are cozy, and very comfortable. The service is excellent, and the breakfast menu is delicious. I very much enjoyed my stay at the Motto in Times Square.

Location, hotel is good. Just the service not good in this hotel. The front desk staff not really friendly and no smile. The ground floor bodyguard is friendly and helpful. Was second time to stay in this hotel but same problem to extra charge by my credit card. Need to be careful.

We always stay at Marriott, although I rarely use my Bonvoy membership. I always book our hotel through trip.com. The fridge had a bottle of Coke that had been drank by the previous guest. The hair dryer bag is dusty. Everything else looks good. They provide free water during check-in and a raincoat in case of rain. The breakfast seems decent for the price.

A nice hotel! We were looking for a hotel to stay and were able to book this last minute. Check-in was possible after 1 am as well. The staff was very kind and the stay was pleasant as well. Although it was on Times Square it was not noisy at all which made the stay pleasant as well! Overall we had a great stay.

Have stayed here numerous times, and it's consistently a well managed and run hotel. Clean and conveniently located with a great view in most rooms.

Was able to check in early which was great after a long flight from uk. Room had everything we needed included toiletries, hairdryer, safe, fridge and coffee machine. Also had a clothes steamer although was unsure how to use this. Bathroom was lovely and bed was comfy. Room had a/c .Hotel was a short walk from the subway and lots of eateries by the hotel. Deli’s and restaurants. Walking distance to the water(pier 11, 17 and Staten Island ferry). We were also able to leave luggage after check out. This was securely stored using a ticket system. There was no charge for this. Room deposit refunded same day as check out. We loved our stay.

Lokasi hotel sangat baik dan harga sangat berpatutan. Kami tiba lebih awal, dan bilik telah tersedia untuk kami mendaftar masuk lebih awal. Terdapat perkhidmatan simpanan bagasi percuma. Kakitangan juga sangat baik. Akan tinggal di sini lagi!

Very nice hotel inside, being in Chinatown it caters primarily aimed at Chinese clientele, hence it was difficult for us to find many options of vegetarian breakfast. Having said that, there was always fruits, breads, toasts, etc the standard staples so no complaints. Reception staff weren't too welcoming as they seemed to just get you past their desk, not sure whether that was racism or just the culture. Rooms are nice and spacious and location of hotel is very convenient for travellers depending on public transport. Several of chinese eateries right at the doorstep.

Saya tidak menjangkakan untuk menginap di hotel yang bagus pada harga yang murah. Ia benar-benar melebihi jangkaan saya. Ia mempunyai rasa hotel berbintang (banyak hotel dengan empat bintang ke atas memberi saya perasaan hotel ekspres domestik, tetapi yang ini mempunyai suasana hotel berbintang). Kemudahan: Kemudahan lengkap, penghawa dingin yang tenang Kebersihan: Kebersihan sangat baik, dan lobi mempunyai wangian Persekitaran: Persekitaran yang bagus Perkhidmatan: sangat baik