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The St. Regis New York
4.5/576 Ulasan

The St. Regis New York

Midtown New York|1.71km dari Southpoint Park
Two doormen stationed at the front entrance saw us retrieving our luggage from the cab trunk, but made no attempt to help. I had checked in a day earlier and was great full that the room was made available at 12 PM . They did tell us there was no view; I was okay with that as we are in NY regularly and at this trip it was not a priority. I haven’t stayed at this hotel in a few years, but remembered the excellent butler service and lovely accommodations, and was looking forward to it. The checkin felt like something one would expect at a Highway motel. No explanation of any services, no welcome drink, no Butler introductions, nobody accompanied you to the room or directed you to the elevator. The room had the tiniest window, with a curtain without a valance (# 1406) facing a wall a few feet away. No Natural light what so ever. The leather head rest on the bed was ripped on a couple of spots. It had only one not very comfortable lounge chair in a fairly large king room. So if you are a couple, you cannot even sit together for a cup of coffee. In the past at checkin the butler would introduce themselves, offer coffee , tea etc and make sure you were satisfied with the accommodations. We had ballet tickets for a matinee, so initially decided to just go with the flow. Went for a quick lunch at the Astor, paid around $170 for 2 ceaser salads, a bloody mary and a glass of Duvel Leroy Champagne. I have no problems paying premium prices for value , but $28 for a Bloody Mary with a celery stalk garnish and stoli vodka? They claimed to have invented it , but definitely not worth the price. When we returned back from the ballet and returned to the room , it seemed really depressing. They call it an interior room , but it could easily be in a windowless basement. We requested a room change and requested to speak to a manager. We were told the manager was downstairs and would call us back. We were going to dinner, so left the front desk our cell number. The manager ever returned the call. On our return when we requested a room change, we were told that they were completely sold out. At this point we were exhausted an decided to just let it go and returned to our room for a good nights sleep. It was around 10:30 PM, and there was a continuous loud rumbling sound. When we called the front desk , we were told that the noise was from their service elevator which was being used a lot that night as 2 of their 4 passenger elevators had been broken for a couple of days. They offered to now move us to another room. So at 11 Pm we had to get dressed and pack up to move to another room. The new room (1903), had a moldy smell. Got up next morning with a back ache as the bed was not comfortable. In the morning the moldy smell seems to have gotten even worse and I did report that. I was told it was because of air conditioning! We called the butler for coffee in the morning. The French press coffee arrived with c

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Graduate New York
4.5/5117 Ulasan

Graduate New York

New York|0.48km dari Southpoint Park
My daughter and I first learned about the beautiful views from the Panorama Room right after it opened from a person we met that lives on Roosevelt Island. They were right! Likely my favorite views of the city! So when my daughter graduated this month from Columbia, my husband and I decided to make a week's reservation to stay at the Graduate Hotel! When I made the reservation several months ago, we decided to get the ”Get Up + Go Package” which included a continental breakfast from their Anything At All lobby restaurant. I mistakenly made the reservation for one person instead of two, so I made a reservation change online and also called the hotel to make sure they adjusted it. The person I spoke with ensured us that our reservation was changed to two and that the price would be the same (we were spending well over $2600 for our stay). Upon arrival, the person at the front desk said the reservation was only for one person and that only one of us could get the continental breakfast. So I explained what happened but she had no record of it. She said she would talk to the manager about it -- and later advised that the manager said we would have to pay extra for the continental breakfast. It all felt so silly - we are talking basically coffee (which is free for all anyway) and pastries, fruit, or granola. Besides, we had to miss breakfast a couple times during our stay because we had to leave for graduation events before they served it. They relented after all but we felt it was a poor way to start our stay. I think communication is a problem in general there because before we arrived I sent an inquiry to the Panorama Room asking about the Mother's Day brunch menu and they never responded. I tried calling a few times and could not get through. So although I made a reservation for brunch, I ended up canceling it. As for the room, we very much liked it. We had a great view from the 17th floor, the bed was comfortable, the room was large, and we liked the Roosevelt era decor. So the rating is mainly for the that. You can reach Roosevelt Island via the F train or the tram (which is fun for one trip over). Getting there can wear on you over a long time but it was an interesting place/location to stay.

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Lihat Ulasan Tetamu untuk Hotel di New York

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The Bernic Hotel New York City, Tapestry Collection by Hilton
4.2/5104 Ulasan
Midtown
Great quality-price ratio! Very clean, great location. A bit noisy, but that's how NY is 🙂
Fitzpatrick Manhattan
4.3/5102 Ulasan
Midtown
5 night stay for a family birthday and reunion. On arrival there was a little mix up with the booking which manager Chris & staff worked quickly to resolve to our satisfaction. The suite had oodles of space , the bed was massive and very comfy. Have in your mindset this is an older hotel , with old fashioned lifts ,decor and doors. March weather was very cold and the old, drafty windows made the rooms a little cold when the curtains were pulled open, but there’s easily operated heating in the bedrooms which you just turn on to heat the room quickly.There’s lots of space to hang up clothes.The shower was over bath and adequate.The cleaning service was very efficient with the room cleaned every morning. Complimentary bottled water, tea & coffee making facilities in room. Food at both the bar and restaurant is very tasty, especially the Irish breakfast. You can get a sense of the real will from the management and staff to get back to normal after the awful pandemic closure. All the Staff were very helpful and friendly. Location is excellent. All in all a fantastic stay in a wonderful city!
Pod 51
4/5123 Ulasan
Midtown
I got the bunk bed room and it was nice. The sheets weren’t cleaned because I found random hair in the blankets. Only good to stay for one or two nights that’s it.
Hampton Inn Manhattan Grand Central
4.3/5134 Ulasan
Midtown
Great Hotel with Cheerful and Warm Staff. Spacious room, delicious and varied breakfast each morning, quiet neighborhood. The front desk staff (especially Victoria) were attentive and engaged - it felt like a friendly apartment building. Would definitely stay again.
The Local NY
4.2/599 Ulasan
Lapangan Terbang LaGuardia
Had a brilliant experience here. For such an affordable stay the quality was excellent, the room was lovely, clean and cosy and the services offered were great - kitchen, lounge, computer/library area and laundry room. They also have activities like movie nights which is such a great bonus. The staff were extremely kind - especially Yari - who helped my friend and I when we missed our bus. We really felt taken care of. The location is also great and well connected with a subway station a few minutes away and it felt safe walking home at night. I couldn't believe we found this place and that it was as good as it seemed, especially for NYC! I would highly recommend staying here. Thank you so much to the staff who made our stay so enjoyable ❤
Graduate New York
4.5/5117 Ulasan
My daughter and I first learned about the beautiful views from the Panorama Room right after it opened from a person we met that lives on Roosevelt Island. They were right! Likely my favorite views of the city! So when my daughter graduated this month from Columbia, my husband and I decided to make a week's reservation to stay at the Graduate Hotel! When I made the reservation several months ago, we decided to get the ”Get Up + Go Package” which included a continental breakfast from their Anything At All lobby restaurant. I mistakenly made the reservation for one person instead of two, so I made a reservation change online and also called the hotel to make sure they adjusted it. The person I spoke with ensured us that our reservation was changed to two and that the price would be the same (we were spending well over $2600 for our stay). Upon arrival, the person at the front desk said the reservation was only for one person and that only one of us could get the continental breakfast. So I explained what happened but she had no record of it. She said she would talk to the manager about it -- and later advised that the manager said we would have to pay extra for the continental breakfast. It all felt so silly - we are talking basically coffee (which is free for all anyway) and pastries, fruit, or granola. Besides, we had to miss breakfast a couple times during our stay because we had to leave for graduation events before they served it. They relented after all but we felt it was a poor way to start our stay. I think communication is a problem in general there because before we arrived I sent an inquiry to the Panorama Room asking about the Mother's Day brunch menu and they never responded. I tried calling a few times and could not get through. So although I made a reservation for brunch, I ended up canceling it. As for the room, we very much liked it. We had a great view from the 17th floor, the bed was comfortable, the room was large, and we liked the Roosevelt era decor. So the rating is mainly for the that. You can reach Roosevelt Island via the F train or the tram (which is fun for one trip over). Getting there can wear on you over a long time but it was an interesting place/location to stay.

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