101 Ulasan
Embassy Suites by Hilton Newark Wilmington South
Newark|2.76km dari University Delaware Museums
We stay exclusive at Hilton hotels and both my husband and I are diamond members. This is a remarkably terrible Embassy Suites. This was the first and only time I have ever been treated rudely by any staff member at a Hilton Hotel. The evening front desk staff was somewhat absent (they hide in the back office and don’t even come out when the front door opens). They were completely apathetic when about the pool being closed to a family traveling with kids (yeah, it’s closed. Maybe it will open tomorrow- no “I’m sorry”, no explanation, no awareness that families choose their hotel because there is a pool advertised. The best part though was in the morning when I watched the desk be unmanned for 45 minutes (despite to front door opening multiple times) with no way to contact anyone. When I needed to go back to my room I realized I didn’t have a key, so I walked over to the breakfast staff and asked if they knew how to reach anyone. The woman there was effusively apologetic and sweet, walked to the desk, knocked on the door, and an employee came out. As the front desk employee is avoiding looking at me and mumbling her questions while staring at her screen, the restaurant employee is going out of her way to apologize and tell me that if I need anything I only need to WALK BEHIND THE DESK AND KNOCK ON THE OFFICE DOOR. I’m so floored by this that I actually decide to say something. I said to the girl at the front desk (I would call her a woman but she was acting oddly like a moody teenager) “Isn’t it odd that the only person who cares that this desk was unmanned with no way to reach anyone for 45 minutes is her and you won’t even make eye contact with me?” She said loudly while still not LOOKING at me “uh I was I the bathroom”. I said “for 45 minutes and then walked out at one knock?” “Yeah, I was IN THE BATHROOM”. Bull. Apparently the office at the Embassy Suites Newark, Wilmington is actually a very nice bathroom worthy of all the employees staying in it to such a degree that the kitchen staff have to apologize for them.
Sangat Baik
108 Ulasan