Hotel berhampiran St Nicholas Cathedral di Newcastle

The receptionist was very friendly and check-in was easy. The bed was really comfortable, the room was clean, had a hair dryer, a large mirror and a shower gel. Soundproofing was not great (we could hear everything that was going on on the corridor) but luckily other guests were not loud at night. The window blind was broken. Overall it was a good stay - a good location and a comfortable bed was all we needed.

Excellent value for money, cannot fault anything other then the Restaurant, very limited and expensive for what you get. Breakfast supposedly is Buffet, but less than 25 people it's just a bad deal you get a full English Breakfast which in my opinion is not value for money always ask at Reception before you pay as to what your going to get. Gary Lansing. Lovely Staff very professional and helpful

A friend who was also staying at the hotel had an accident away from the hotel. He tripped over a paving kerb cutting his head. The reception staff were very helpful in cleaning the cut and supplying plasters.

Hotel is good location for trip to Metro Centre - approx 10 mins walk. Hotel is right next to TGI Fridays, and a wee local restaurant called the Skiff Inn. Would highly recommend the Skiff Inn - food is delicious. Hotel is within walking distance of Asda and Aldi (see photo) and other retainers within the retail park nearby. Staff were very helpful during our stay. Breakfast was good both mornings. Ice machine in lobby is fab if you want drinks/water in your room. Would definitely stay again.

Fantastically located on the quayside. The hotel has parking spaces but these are limited and therefore I parked at the car park opposite Gateshead college, around 6 mins walk away. Tbh it was cheaper to park there than the hotel car park and not that far. The hotel itself is nicely presented and the adjoined bar on the ground floor also has outdoor seating so that you may enjoy the views. The views itself are very decent from the room I was in. The room was very clean apart from a few handprint stains on the wall above the toilet in the bathroom. They looked more like old stains which probably wouldn’t come out unless it was painted again. Can’t comment on breakfast as I didn’t have any, but the hotel provided a complimentary coffee voucher from the bar and also some money off food from their restaurant. Overall a nice hotel and would stay again if ever in the area.

We are in the IHG club and have therefore stayed at other Indigo hotels. This was our first visit to Newcastle. We got off to a bad start because when I tried to phone the hotel prior to our arrival I was put into an endless loop which didn't get anywhere. I eventually had to contact Indigo Central who had the same problem getting through. Someone from the hotel did then contact me however and apologised that there were issues with the telephone system. Not a good first impression however. The other issue we had was with the room cards which I had to have re-calibrated a total of five times in the two days we were there. We were eventually told that if we kept them in the same pocket as a mobile phone or in its vicinity this would stop the card working. This is not an issue that we recall having had elsewhere. The room was modern and comfortable, as was the bathroom. We found the mattress to be on the hard side. There were plenty of plugs, there was adequate lighting and a room safe. Tea, coffee and biscuits were provided as was a fridge with bottled water. We ate in the hotel on our first night and found the food to be very good. We had been confused that within the hotel itself there were signs referring to a Marco Pierre White restaurant, but it turned out that this had closed. The restaurant is now the Grainger. There was a good choice of self-service breakfast, and also a cooked menu. So the positives outweigh the negatives, and we would probably stay here again if we came back to Newcastle.

Stayed here for 2 nights and it was an amazing hotel , very clean , great staff and beautiful rooms . There is a thia restaurant attached to the hotel and their food was outstanding and the service was high quality . There was also a bar serving pub classics too and was very reasonably priced. I would defo stay here again and visit the restaurant as its a hidden little gem of a place.

Fantastic stay at this hotel. Arrived at 1.30am with no problems checking in. Thought there would be some issues due to the time I arrived but zero problems at all. The hotel is just a 5 minute walk from train and bus station so the location is great. The metro is also very close to the hotel. Breakfast was very good and the staff were extremely friendly. I would have no hesitation staying at this hotel or recommending it to others.

The drive up to the castle was was fantastic as the view of the castle looked stunning. The entrance to the court yard for parking was quaint and inviting. The look of the court yard looking at all the out buildings looked inviting and very well presented. The “stocks” make for great entertainment The entrance to the reception is like looking for the secret door but the plaque at the side with history information explains why and is interesting to read. Inside the reception is is quite dark but this for me added to the ambience of the place. The staff where welcoming, polite and explained the hotel set up. We stayed in one of the room in the courtyard which was beautiful. Very nicely decorated and good value for money. The room was cozy. We’d booked to have a meal in the Knights Restaurant and we had pre drinks in the bar first The walk to the restaurant through the corridor into the central courtyard was very different yet beautiful. It’s so old and it was nice to see it was decorated and kept within “keeping” The bar again was inviting and cosy and it was great to see that the drinks and wine list was very reasonably priced. So often places know you are a target audience and inflate the prices ridiculously however in our opinion the castle had not done this. There was a good choice of cocktails and the “smoked” cocktails added that something a little bit different and we didn’t mind paying a few pounds more for the “quirkiness”. Again the staff where very professional, friendly and well presented. The walk from the bar/lounge area to the Knights Restaurant was stunning through the corridors of the castle and past a lovely looking staircase and when we walked into the restaurant I was overwhelmed as it was stunning and not what I was expecting. The arched ceiling, the lighting, the privacy of how the tables where set out we felt was very nice. We thought it all created a romantic setting. It was very secluded but included. The menu choice was good and the food was beautiful. The service was great too and again the staff were very professional, polite and very well presented. The prices on the menu varied so I would say they’d catered fo most people’s budget and it was your own choice on how much you spend Our nights sleep was comfortable and the walk back from the restaurant to the courtyard was well lit but again in keeping with been in a castle environment. Great use of mood lighting. My husband even went into the stocks on the was home (🤣) Breakfast the next morning again did not disappoint. The selection was fantastic and plenty of food to choice from Overall we can can not fault our experience. It was a lively venue with great facilities and very well presented. The staff where Courteous, polite, friendly and very well presented. I would recommend this as a place to go and stay. We must go back so we can stay in one of the castle rooms as I am sure they would be as good and maybe even more “quirkier” than the courtyard rooms which were very nice.

Lovely hotel very close to the train station. The swimming pool, jacuzzi and steam room were very good. All the facilities were clean and of high standard. We didn't have breakfast there so can't commenet on the food.