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I haven't posted on TA in ages, just got out of the habit but after my recent stay at the Newport Marriott I felt I owed it to other travelers to post a review. I am a Marriot loyalist (Lifetime Gold Elite which in Marriott world means not much of anything) and try to stay at these hotels when available. I read the reviews and although there was mix of positive and negative there were enough good ones to book my 2 night stay. Here is what I found. This hotel is dirty! The hallway rugs are all filthy so starting there it's all downhill. I think all hotels should get rid of rugs in sleeping rooms especially like the Newport Marriott who makes zero attempt to keep them clean. Ours had brown spots on there (don't even want to think about what it could be) and large stains which grossed us out. We reported this to the front desk and they said we can't move you as we are full. Next best we asked for them to have housekeeping clean the rugs while we were out. We returned to the room and zero cleaning of the rugs, only thing they did was remove the filthy chair in our room which we requested. Laura at the front desk did discount our way overpriced room which was a good start, but not by enough considering the condition of it. They have a lot of nerve charging $719 (Friday) plus destination fee plus tax for a dirty room, I was appalled. We put towels all over the floor of our room and walked around in flip flops and at that price, RIDICULOUS. If people keep paying these prices for a run down hotel then I guess they will keep charging these rates. Worst lobby I have ever seen so I don't get calling this a beautiful hotel. There is a large open area which has nothing in it. They may use it for events but c'mon when you don't have one why not make it appealing? Breakfast buffet is the worst I have seen anywhere, the free one at a Hampton Inn is better. Location is great (trying to be positive). Let's talk about staff: Starbucks employees: Rock stars both of them (don't know names sorry)! A+ Valet: 10 out of 10 Vickie: Food and beverage manager A Laura: Step it up; throwing a little money at me doesn't improve my stay when you should have had my room inspected and would have seen that they did not clean the rug. Given the state of my room more should have been done. To the folks at Marriott you need to do better inspecting your properties and keeping them to a certain standard. Start here.
Terjemah
Kristin A
Menginap pada Okt 2024
Bisnes
1.0/5
Disiarkan pada 10 Okt 2024
Clean enough. Very Disappointed in room. In the middle of building, window opens to hallway next to elevator vestibule. Loud busy. Very claustrophobic, no natural light. When asked to switch rooms, lady simply said no, we are booked . I asked if everyone had checked in, she said no. But would not switch rooms to another. I don’t need a lot or a view, but external natural light is so important, this feels like I’m in a shoe box. It’s terrible. Not good customer service, no empathy. Will not be back or recommend.
Terjemah
Carrie C
Menginap pada Sep 2024
Pasangan
2.0/5
Disiarkan pada 2 Sep 2024
Don’t stay here unless you want to hear music all night. I thought staying here was the smart choice because it’s further from all the bars. A short walk and you get a good sleep. I was wrong. But it’s not due to a bar. The rooms at the hotel are set up so they all face an interior lobby, many having a terrace. There is constant loud music playing in this lobby. I thought nothing of this until I was awoken shortly before 5am by the loud elevator music. When I called to complain about the music i was told “it’s always on”. No apologies for the disruption. No acknowledging my complaint. Probably because they hear it all the time and they get sick of answering to it. The indifference was annoying as heck. I would add a video if the site allowed it. It’s a shame because otherwise the hotel was nice. Room was clean. Bed was comfortable. That’s all I require plus no noise. I regularly stay in five star hotels but can pass on all the frills as long as I get good sleep and cleanliness.
Terjemah
M565PLmargaretg
Menginap pada Ogo 2024
Bisnes
4.0/5
Sangat Baik
Disiarkan pada 29 Ogo 2024
The hotel is Great! The beds and the pillows are very comfy. The room has a coffee machine that works well, and the bathroom is well appointed with a makeup mirror that lights up and is useable. The gym is a full gym and very clean. There is a large pool that is also very nice and clean. My only complaints are 1) All the people at the front desk have "sourpusses" No one smiles or is polite. Maybe they hate their jobs, because they sure are not pleasant. 2) Also the food (besides the breakfast in the Executive Lounge) is horrible. Two nights I ate at the bar (since the restaurant was not open). The food was horrific. The garlic flatbread tasted like it came out of a freezer box. The next night I had a cold grilled cauliflower wrap that was inedible. The hotel needs a chef who can make meals from scratch and not from the freezer section of Stop and Shop. The breakfast in the lounge again, we fantastic. Have that chef make the food at night. She was fantastic.
Terjemah
Thomas E
Menginap pada Jul 2024
Keluarga
1.0/5
Disiarkan pada 22 Jul 2024
Bad night in the NEWPORT MARRIOTT HOTEL & SPA due to loud power generator in the hotel parking lot in front of the window running all night. We expected to spend another night in Newport. The hotel staff was not at all customer oriented. Never again!
Terjemah
P6373QEt
Menginap pada Jul 2024
Keluarga
3.0/5
Disiarkan pada 8 Jul 2024
Valet excellent Front desk hit or miss. First Lady no mention of $30 credit. I would have never have know. 2nd guy explained everything. Also with First Lady I asked for an upgrade and was told they were fully booked. I remarked amazing how you are still selling premium rooms. Well she rolled her eyes and magically found me an upgrade. Why does Marriott offer titanium members and upgrade but then we have to fight for them. So other than her the staff is friendly. The guys running the valet are quick. The bar staff is good and the food is ok for a hotel. However breakfast buffet is embarrassing. Frozen muffins and croissants. None of which were good. I get the same thing at a Fairfield at 1/5 if the cost. It really is an horrible breakfast. Also the M club evening service is just down right pathetic. Why even offer it.
Terjemah
Scenic27269913020
Menginap pada Jul 2024
Pasangan
4.0/5
Sangat Baik
Disiarkan pada 7 Jul 2024
Nice hotel in a good location. Just at the beginning of Newport near the ferry dock. Comfortable room. Clean. Parking fee of $45. Easily walk to most locations but is next to the transportation center for the local tourist trolly. Breakfast was fine at Sails Restaurant. Everything you would expect from Marriott.
Terjemah
Lauren B
Menginap pada Jul 2024
Keluarga
3.0/5
Disiarkan pada 3 Jul 2024
As a Marriott Elite member, i was disappointed with any extras the hotel provided. The M club we had access to was only open on Thursday and then closed Frida and Saturday during prime travel days- While the location was great, the rooms were sterile and lackluster- The front desk tried to be helpful but a few looked tired and bothered with any inquiries whatsoever- And the Starbucks older gentleman was zero help and was not friendly- I would say save your money and stay elsewhere where there is more charm and more excitement- this by far was the worst Marriott we have ever stayed in- When my 17 year old twins complain you know it is a bad sign!
Terjemah
Pengguna Tetamu
Menginap pada Jul 2024
Lain-lain
1.0/5
Disiarkan pada 1 Jul 2024
If you are looking for a place to share your hotel room with an infestation of ants, this is the place for you. They were all over the floor and even in the beds. It’s also a great place is you want to have zero fun and not be able to laugh. Having security come BEFORE 9pm on a Saturday night for laughing is insanity.
Terjemah
Pengguna Tetamu
Menginap pada Jun 2024
Lain-lain
4.0/5
Sangat Baik
Disiarkan pada 29 Jun 2024
The hotel itself is beautiful. We didn't use many of the amenities. The staff was very nice and accommodating. It's fairly well located, including next to the transportation center, with free shuttles in the summer. What was disappointing was the room itself. In the bathroom, the wallpaper was peeling off the wall. And from a convenience perspective, the biggest complaint was that there were no outlets on desks or nightstands. That meant you had to have the phone charger plugged in on the floor which would require you tripping over it pretty consistently. Somebody really needs to update these rooms pretty quickly. For the money they charge, I'm sure there are better options.
Terjemah
G1404YP
Menginap pada Jun 2024
Keluarga
3.0/5
Disiarkan pada 18 Jun 2024
The location is great, and I enjoyed my time in Newport. The room itself was an interior facing room, and was incredibly small, kind of musty and VERY DARK. Like too dark to try and get work done. I had been here several years prior and been impressed, but I don't think it's been updated since then. The room JUST fit two queen beds, no room for a chair or anything else. While this is fine, for $800+ per night for a weekend night, I should have gotten much more for my money. I'll certainly come back to Newport, but debatable if I'll stay here again.