Inn of Naples, Tapestry Collection by Hilton

We loved the hotel and our room. But we wish our room included a microwaves because going downstairs to the lobby to heat up our food was a bit of an inconvenience.

The Hotel facilities in general are very good and the reception staff are very friendly. The only problem is that the person who works in the Hotel bar decided on his own to close the bar yesterday Saturday and not provide us with service before the established time. It was only 9pm when we went to the bar, which had no customers at that time and he said he wouldn't serve and closed the bar.

The property was well situated. It was clean and comfortable. Sadly, the front desk staff were not so good. They attempted to put us in a room that looked down on the HVAC for the whole property rather than with a view of the pool. They were very haughty when I explained I paid extra for to be over the pool. Eventually the problem was resolved, but the reaction to my concern (which I expressed politely) was very inappropriate.

Pool looked nice, air conditioner worked great, friendly staff. Things that could be better, door was difficult to open, tv reception was not great and the water pressure was low

Very pleasant staff to greet us at check in. Room was clean and bed comfortable. A little outdated on decor but definitely nice for the price.

I requested a handicapped room. It did not have grab bars at the stool. Poor lighting arrangement with no nightlight so leaving a bright light on was required at night.

I did not like the barking dogs. They woke me up in the morning, and as I was trying to relax by the pool, there was also barking dogs.

Housekeeping was awful. On our 5th day we finally got garbage emptied, new towels, which we had asked for for 2 days. beds. New sheets the next day..We could hear housekeeping sup yelling at front desk person. Front desk staff were all lovely and very helpful. stafphone..staffweee l. Ot.

The hotel was outdated. It needs to be rehabbed. I will say that the staff is very nice, especially Tammy. She tried to go above and beyond to help accommodate us, which was very nice. If I were to come back to Naples, I would not stay at the end of tapestry.