Ulasan Pine Cliffs Residence, a Luxury Collection Resort, Algarve

Very good resort hotel, owned by Marriott, with a private beach and a very good tennis court. It costs less than 500rmb for 2 hours. It's just very hot, so be careful with sun protection

Very good resort hotel, highly recommended

Very good, very good

Top Excelente

酒店環境非常好

We just returned from Albufeira and the Pine Cliffs is breathtaking! The property is massive yet it feels like a boutique hotel. The staff is extremely friendly and helpful. Sansar at Mimo’s Cafe was such a delight. He was a kind soul❤️. We ate at Piri Piri and Yakuza. Both were exceptional. We had no problem getting reservations even though we were a family of 7. Mirador (champagne bar) was amazing as we watched the sun setting. When we called for the shuttle, it took a while sometimes but that is the result of a large property. The only drawback is not having enough chairs on the beach. Dennis informed us that they have half as many chairs as guests. If you don’t get down there when it opens, you’re out of luck. And it was confusing about renting the cabana/beds. The signs at the towel station says no reservations but people reserved cabana/beds at the beach. Very confusing. Would definitely come back and reserve my place at the beach now that I know. PS…Pine Cliffs should really consider branded merchandise. All we could find were golf hats in the clubhouse. Would have loved a bag, tshirt, or something with the Pine Cliffs name on it to bring back home. I think it’s a missed opportunity.

Portugal itself was wonderful. We had a great trip exploring the country, and there are several very good restaurants within walking distance of the resort that offered much better food and value than what we experienced on the property. Unfortunately, the hotel itself was a major disappointment. The grounds and beach are beautiful, but I felt the property was significantly misrepresented on social media. Our room was spacious, but very dated and in need of attention. When we arrived, the refrigerator wasn't working and there was a puddle of water on the floor. The dryer and phones also did not work properly. More frustrating than the individual issues was the slow and disorganized response. We frequently had to follow up multiple times to get problems addressed. The most serious issue, however, was the breakfast billing, which I still have difficulty understanding as anything other than an unacceptable billing practice. At check-in, my wife was asked to sign a document written in another language. We were not clearly told that signing it would commit our family to prepaid breakfast for the entire stay — including mornings when we never intended to eat breakfast. We only used the breakfast service on a portion of our stay because we had no intention of paying the very high breakfast price every morning. Despite that, we were subsequently given invoices after breakfast, which appeared to result in us being charged for breakfast twice. When I questioned the charges, the hotel initially insisted that everything was correct. I then escalated the matter to Marriott. At that point, the hotel's explanation changed. They acknowledged enough of the issue to provide a partial credit, but they also told Marriott that they had responded directly to me when they had not, and that the breakfast arrangement had been clearly explained at check-in — which was not my experience at all. After years of being a Marriott Bonvoy Titanium member and having overwhelmingly positive experiences at Marriott properties around the world, this was the first time I genuinely felt that a hotel had taken advantage of me financially. There were several other examples of disorganization during our stay, but I don't want to turn this review into a novel. Pine Cliffs has beautiful grounds and a great location, but beautiful scenery cannot compensate for poor service, dated accommodations, disorganization, and, most importantly, a billing experience that left me feeling completely distrustful of the property. I would strongly advise other travelers — particularly Marriott Bonvoy members — to carefully review anything they are asked to sign at check-in and scrutinize every charge on their bill before leaving.

I’m gobsmacked this hotel is still flaunted as a 5 star. There is nothing 5 star about it; from the dated rooms to the tatty sunloungers and the fact there’s no pool waiters to name just a few of my basic issues. You have to collect your own towels from a hut and battle for your sun-loungers every morning- unless you’d like to sit on the grass area in the shade- plenty of those which is no good if you want some atmosphere or need to watch your children near the water. If you want food or drink in the daytime don’t expect any pool staff to come to you, you must walk to wherever you want food and drink from and queue to order, sometimes for 30minutes in the heat. The hotel is far too oversubscribed for the restaurants and bars onsite. The food is mediocre at best. If you’re going to the main restaurant for breakfast get there before 9am and sit outside for a nice experience. If you’re unfortunate enough to be put inside be prepared for carnage, making your own coffee, on our last morning I even found a hair within the bread. The pool and beach toilets are grubby and need atleast a good lick of paint on the doors and walls, and a lock! On top of that they’re rarely clean, wet toilet roll all over the floors, those old school roll of linen towel you pull to dry your hands, very unhygienic. The beach loungers are also tired. I felt I was sat on a public beach with the touters coming up and down all day trying to sell stuff. Again you have to go to the beach restaurant yourself for food and drink; not the staffs fault as they’re overrun by guests but if I did ask to order from our loungers you could see this was an inconvenience for them, which is fine had I not paid what I did to come to what is supposed to be a 5 star luxury resort. The lifts are always dirty, the mirrors smeared in peoples sweat and oil from leaning on them all day. The pool areas don’t have designated cleaners and the pool bar staff are busy so a lot of days there were discarded ketchup sachets and takeaway rubbish all over the floors, cigarettes left in plastic cups next to sunloungers etc. Your drinks will always be served in a picnic type plastic cup too so no leaving it on the side as it will tip over in the breeze. There’s some fantastic ‘glass style’ plastic goblets these days- most hotels use those in pool areas- not Pine Cliffs. Staff just walk on by and leave disregarded litter; guests that created the mess not respecting other guests enough to move it themselves. My list could go on and on, this is just my first draft without even thinking too much about it. Don’t pay extra to reserve beds at the beach, they’re all old and as battered as the other two rows of free loungers and you still don’t get service to your bed. We visited the Japanese restaurant on our third night and walking up there I felt so much hope for a luxury experience as it looks the part. I have never had a meal so rushed in my life! Within minutes they wanted our order, I’d barely had time to p

Great place but could do better. Very expensive place. You pay a lot for the accomodation and then you need to pay for everything else. Kids Club is not included for example. Great estate but clearly understaffed. It seems you need to be a regular customer to get any consideration. when we were there, every day for 7 days, did I see people complaining. Staff did its best but management clearly is not supportive. Nice to see once but way better value for money in Middle East and Asia. A pity as the place is really nice.

I wouldn’t say this is a 5* hotel. I mean, each to their own it depends what your looking for but in my opinion is a 4* The grounds are kept extremely well but the hotel is so so busy, AC in rooms naff, rooms are ok, clean but pretty basic with horrible views of the car park. Most of the staff are rude, and food is extremely average and expensive for what you get. Pools owner crowed and loungers are naff. Would I stay again? Nope

Whilst the hotel is lovely and our suite is fab, we would never come here again. They have five swimming pools and we’re not particularlyin the school holidays but there are so many screaming kids around and no quiet area for adults. Such a shame. We did ask about an adults only pool but they don’t have one and seem to be completely disinterested in allocating one so we would never come here again. Our bad I guess, we shouldn’t have risked it but we play golf and it’s right on the course. Date of stay 9-16.6.26

Fantastic stay! Picturesque location with high standards and services. The highlight of the holiday was the football/soccer camp for our 11 year old son. He plays at academy level and Ben and the coaching team at Estima Sports kept him challenged & sharp with quality drills while making sure he had fun.

We visited the resort during the Easter school holidays and, unfortunately, our experience did not meet expectations. • The kids’ club required booking at least two days in advance, which was quite inconvenient. • The sofa bed provided for the children was very uncomfortable. • The kids’ club was not included in the stay and was relatively expensive. • Approximately one-third of the restaurants were closed during our visit. • Overall, the experience did not reflect the level of luxury we had anticipated.

There are many beautiful beach resorts in the Algarve, I’d advise against going here. The staff are disorganised and haphazard, everything is chargeable/ overpriced, the rooms lack sound proofing in the hotel, there are ants in the bathroom, there is scaffolding and paint fumes in the hotel, the villa we stayed in needed vast maintenance and was unclean, the beach is cramped, untidy with limited deckchairs. Most restaurants are closed or under maintenance, there are no watersports, there are no loos on the beach and the beach Mare restaurant is falling apart after a storm. All the pools are cold and crammed full of children and the golf costs a family of 3 over £500 for 9 holes. Luxury Collection? There are plenty of nicer places for the price they charge with all the hidden extras. Algarve and the people on a plus are beautiful just not in this place sadly :(